Troubleshooting
When you cannot turn on the device
•Ensure that the battery is inserted. (p. 9)
•Charge the battery.
When you cannot take photos or videos
•Your storage may be full. Delete unnecessary files, or insert a new memory card.
•Format the memory card.
•The memory card may be defective. Purchase a new card.
•Ensure that the device is turned on.
•Charge the battery.
•Ensure that the battery is inserted.
When the flash is not functional
•Press the flash release to pop the flash up.
•The flash option may be set to Off. (p. 37)
•In some modes, the flash is disabled.
When the flash fires unexpectedly
The flash may fire unexpectedly due to static electricity. The device is not malfunctioning.
When the colours in the photo do not match the actual scene
Select an appropriate white balance option to suit the light source. (p. 41)
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