Problem

Cause

Action

 

 

 

 

 

Heating including

The oven may not work,

Put one cup of water in a

 

the Warm function

too much food is being

microwave-safe container

 

does not work

cooked, or improper

and run the microwave for

 

properly.

cookware is being used.

1-2 minutes to check whether

 

 

 

the water is heated. Reduce

 

 

 

the amount of food and start

 

 

 

the function again. Use a

 

 

 

cooking container with a flat

 

 

 

bottom.

 

 

 

 

 

The thaw function

Too much food is being

Reduce the amount of food

 

does not work.

cooked.

and start the function again.

 

 

 

 

 

The interior light

The door has been left

The interior light may

 

is dim or does not

open for a long time.

automatically turn off when

 

turn on.

 

the Eco function operates.

 

 

 

Close and reopen the door or

 

 

 

press the Cancel button.

 

 

 

 

 

 

The interior light is

Clean the inside of the oven

 

 

covered by foreign

and check again.

 

 

matter.

 

 

 

 

 

 

A beeping sound

If the Auto Cook function

After turning over the food,

 

occurs during

is being used, this

press the Start button again to

 

cooking.

beeping sound means

restart operation.

 

 

it's time to turn over the

 

 

 

food during thawing.

 

 

 

 

 

 

The oven is not

The oven is installed on

Make sure the oven is installed

 

level.

an uneven surface.

on flat, stable surface.

 

 

 

 

 

There are sparks

Metal containers are used

Do not use metal containers.

 

during cooking.

during the oven/thawing

 

 

 

functions.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Problem

Cause

Action

 

 

 

 

 

When power is

The door is not properly

Close the door and check

 

connected, the

closed.

again.

 

oven immediately

 

 

 

starts to work.

 

 

 

 

 

 

 

There is electricity

The power or power

Make sure the power and

 

coming from the

socket is not properly

power socket are properly

 

oven.

grounded.

grounded.

 

 

 

 

 

1. Water drips.

There may be water or

Let the oven cool and then

 

2. Steam emits

steam in some cases

wipe with a dry dish towel.

 

through a door

depending on the food.

 

 

crack.

This is not an oven

 

 

3. Water remains

malfunction.

 

 

in the oven.

 

 

 

 

 

 

 

The brightness

Brightness changes

Power output changes during

 

inside the oven

depending on power

cooking are not malfunctions.

 

varies.

output changes according

This is not an oven

 

 

to function.

malfunction.

 

 

 

 

 

Cooking is

To ventilate the oven, the

This is not an oven

 

finished, but the

cooling fan continues to

malfunction.

 

cooling fan is still

run for about 3 minutes

 

 

running.

after cooking is complete.

 

 

 

 

 

 

 

 

 

 

English  27

Troubleshooting and information code

MS23K3555EW_EE_DE68-04422D-00_EN.indd 27

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Samsung MS23K3555EW/EE manual Troubleshooting and information code