Troubleshooting and information code

Troubleshooting and information code

Troubleshooting

If you have any of the problems listed below try the solutions given.

Problem

Cause

Action

 

 

 

General

 

 

 

 

 

The buttons

Foreign matter may

Remove the foreign matter

cannot be pressed

be caught between the

and try again.

properly.

buttons.

 

 

 

 

 

For touch models:

Wipe the moisture from the

 

Moisture is on the

exterior.

 

exterior.

 

 

 

 

 

Child lock is activated.

Deactivate Child lock.

 

 

 

The time is not

The Eco (power-saving)

Turn off the Eco function.

displayed.

function is set.

 

 

 

 

The oven does not

Power is not supplied.

Make sure power is supplied.

work.

 

 

The door is open.

Close the door and try again.

 

 

 

 

 

The door open safety

Remove the foreign matter

 

mechanisms are covered

and try again.

 

in foreign matter.

 

 

 

 

The oven stops

The user has opened the

After turning over the food,

while in operation.

door to turn food over.

press the Start button again to

 

 

start operation.

 

 

 

26  English

Problem

Cause

Action

 

 

 

The power

The oven has been

After cooking for an extended

turns off during

cooking for an extended

period of time, let the oven

operation.

period of time.

cool.

 

 

 

 

The cooling fan is not

Listen for the sound of the

 

working.

cooling fan.

 

 

 

 

Trying to operate the

Put food in the oven.

 

oven without food inside.

 

 

 

 

 

There is not sufficient

There are intake/exhaust

 

ventilation space for the

outlets on the front and rear of

 

oven.

the oven for ventilation.

 

 

Keep the gaps specified in the

 

 

product installation guide.

 

 

 

 

Several power plugs are

Designate only one socket to

 

being used in the same

be used for the oven.

 

socket.

 

 

 

 

There is a popping

Cooking sealed food or

Do not use sealed containers

sound during

using a container with a

as they may burst during

operation, and the

lid may causes popping

cooking due to expansion of

oven doesn't work.

sounds.

the contents.

 

 

 

The oven exterior

There is not sufficient

There are intake/exhaust

is too hot during

ventilation space for the

outlets on the front and rear

operation.

oven.

of the oven for ventilation.

 

 

Keep the gaps specified in the

 

 

product installation guide.

 

 

 

 

Objects are on top of the

Remove all objects on the top

 

oven.

of the oven.

 

 

 

The door cannot be

Food residue is stuck

Clean the oven and then open

opened properly.

between the door and

the door.

 

oven interior.

 

 

 

 

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Samsung MS23K3555EW/EE manual Troubleshooting and information code