Printing problems

CONDITION

POSSIBLE

SUGGESTED

CAUSE

SOLUTIONS

 

 

 

 

The machine

The machine is not

Check the power cord

does not print.

receiving power.

connections.

 

 

 

 

The machine is not

Select your machine as your

 

selected as the

default machine in your

 

default machine.

Windows.

 

 

 

Check the machine for the following:

The front door is not closed. Close the front door.

Paper is jammed. Clear the paper jam (See "Clearing paper jams" on page 93).

No paper is loaded. Load paper (See "Loading paper in the tray" on page 47).

The toner cartridge is not installed. Install the toner cartridge.

If a system error occurs, contact your service representative.

 

The connection

Disconnect the machine

 

cable between the

cable and reconnect it.

 

computer and the

 

 

machine is not

 

 

connected properly.

 

 

 

 

 

The connection

If possible, attach the cable

 

cable between the

to another computer that is

 

computer and the

working properly and print a

 

machine is

job. You can also try using a

 

defective.

different machine cable.

 

 

 

 

The port setting is

Check the Windows printer

 

incorrect.

setting to make sure that the

 

 

print job is sent to the correct

 

 

port. If the computer has

 

 

more than one port, make

 

 

sure that the machine is

 

 

attached to the correct one.

 

 

 

 

The machine may

Check the Printing

 

be configured

Preferences to ensure that

 

incorrectly.

all of the print settings are

 

 

correct (See "Opening

 

 

printing preferences" on

 

 

page 53).

 

 

 

 

The printer driver

Repair the machine software

 

may be incorrectly

(See "Installing USB

 

installed.

connected machine’s driver"

 

 

on page 31, "Installing wired

 

 

network or USB connected

 

 

machine’s driver" on

 

 

page 37).

 

 

 

 

The machine is

Check the display message

 

malfunctioning.

on the control panel to see if

 

 

the machine is indicating a

 

 

system error. Contact a

 

 

service representative.

 

 

 

CONDITION

POSSIBLE

SUGGESTED

CAUSE

SOLUTIONS

 

 

 

 

The machine

The document size

Get more hard disk space

does not print.

is so big that the

and print the document

 

hard disk space of

again.

 

the computer is

 

 

insufficient to

 

 

access the print job.

 

 

 

 

 

The output tray is

Once the paper is removed

 

full.

from the output tray, the

 

 

machine resumes printing.

The machine

The paper option

For many software

selects print

that was selected in

applications, the paper

materials from

the Printing

source selection is found

the wrong paper

Preferences may

under the Paper tab within

source.

be incorrect.

the Printing Preferences.

 

 

Select the correct paper

 

 

source. See the printer

 

 

driver help screen (See

 

 

"Opening printing

 

 

preferences" on page 53).

A print job is

The job may be

Reduce the complexity of

extremely slow.

very complex.

the page or try adjusting the

 

 

print quality settings.

Half the page is

The page

Change the page orientation

blank.

orientation setting

in your application. See the

 

may be incorrect.

printer driver help screen.

 

 

 

 

The paper size and

Ensure that the paper size in

 

the paper size

the printer driver settings

 

settings do not

matches the paper in the

 

match.

tray.

 

 

Or, ensure that the paper

 

 

size in the printer driver

 

 

settings matches the paper

 

 

selection in the software

 

 

application settings you use.

The machine

The machine cable

Disconnect the machine

prints, but the

is loose or

cable and reconnect. Try a

text is wrong,

defective.

print job that you have

garbled, or

 

already printed successfully.

incomplete.

 

If possible, attach the cable

 

 

and the machine to another

 

 

computer that you know

 

 

works and try a print job.

 

 

Finally, try a new machine

 

 

cable.

 

 

 

 

The wrong printer

Check the application’s

 

driver was selected.

printer selection menu to

 

 

ensure that your machine is

 

 

selected.

 

 

 

 

The software

Try printing a job from

 

application is

another application.

 

malfunctioning.

 

 

 

 

 

The operating

Exit Windows and reboot the

 

system is

computer. Turn the machine

 

malfunctioning.

off and back on again.

 

 

 

Troubleshooting_ 99

Page 99
Image 99
Samsung SCX-4600, SCX-4623 manual Printing problems, Condition Possible Suggested Cause Solutions

SCX-4600, SCX-4623 specifications

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