Fax problems

CONDITION

SUGGESTED SOLUTIONS

 

 

The machine is not

Unplug the power cord and plug it in again.

working, there is no

Ensure that there is power being supplied to

display, or the

the electrical outlet.

buttons are not

 

working.

 

No dial tone.

Check that the phone line is properly

 

connected.

 

Check that the phone socket on the wall is

 

working by plugging in another phone.

The numbers stored

Make sure that the numbers are stored in

in memory do not

memory correctly. Print an Address Book list

dial correctly.

(See "Setting up address book" on page 75).

The original does

Make sure that the paper is not wrinkled and

not feed into the

you are inserting it in correctly. Check that the

machine.

original is the right size, not too thick or thin.

 

Make sure that the document feeder is firmly

 

closed.

 

The document feeder rubber pad may need to

 

be replaced. Contact a service

 

representative.

Faxes are not

The receiving mode should be set to fax.

received

Make sure that there is paper in the tray.

automatically.

Check to see if the display shows any error

 

message. If it does, clear the problem.

The machine does

Make sure that the original is loaded in the

not send.

document feeder or on the scanner glass.

 

Check the fax machine you are sending to, to

 

see if it can receive your fax.

The incoming fax

The fax machine sending you the fax may be

has blank spaces or

faulty.

is of poor-quality.

A noisy phone line can cause line errors.

 

Check your machine by making a copy.

 

A toner cartridge has reached its estimated

 

cartridge life. Replace the toner cartridge

 

(See "Replacing the toner cartridge" on

 

page 107).

Some of the words

The fax machine sending the fax had a

on an incoming fax

temporary document jam.

are stretched.

 

There are lines on

Check your scan unit for marks and clean it (See

the originals you

"Cleaning the scan unit" on page 89).

sent.

 

 

 

CONDITION

SUGGESTED SOLUTIONS

 

 

The machine dials a

The other fax machine may be turned off, out of

number, but the

paper, or cannot answer incoming calls. Speak

connection with the

with the other machine operator and ask her/him

other fax machine

to solve out the problem.

fails.

 

Faxes do not store in

There may not be enough memory space to

memory.

store the fax. If the display indicating the

 

memory status shows, delete any faxes you no

 

longer need from the memory, and then try to

 

store the fax again. Call for service.

Blank areas appear

You may have chosen the wrong paper settings

at the bottom of

in the user option setting. For details about

each page or on

paper settings, see "Setting the paper size and

other pages, with a

type" on page 50.

small strip of text at

 

the top

 

 

 

Samsung Scan Manager Problem

CONDITION

SUGGESTED SOLUTION

 

 

Samsung Scan

Check your system requirements. Samsung

Manager does not

Scan Manager works in Windows and Mac OS

work.

(See "System requirements" on page 30).

 

 

Common Windows problems

CONDITION

SUGGESTED SOLUTIONS

 

 

“File in Use”

Exit all software applications. Remove all

message appears

software from the printer’s startup group, then

during installation.

restart Windows. Reinstall the printer driver.

“General Protection

Close all other applications, reboot Windows

Fault”, “Exception

and try printing again.

OE”, “Spool 32”, or

 

“Illegal Operation”

 

messages appear.

 

“Fail To Print”, “A

These messages may appear during printing.

printer timeout error

Just keep waiting until the machine finishes

occurred” messages

printing. If the message appears in standby

appear.

mode or after printing has been completed,

 

check the connection and/or whether an error

 

has occurred.

 

 

Refer to Microsoft Windows User’s Guide that came with your computer for further information on Windows error messages.

Troubleshooting_ 104

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Samsung SCX-4623, SCX-4600 manual Fax problems, Samsung Scan Manager Problem, Common Windows problems

SCX-4600, SCX-4623 specifications

The Samsung SCX-4623 and SCX-4600 are multifunction laser printers designed for small to medium-sized businesses and home offices. They combine printing, scanning, copying, and faxing capabilities in one compact device, making them ideal for users looking for efficiency and versatility.

One of the standout features of the SCX-4623 is its printing speed, which reaches up to 24 pages per minute for black and white documents. This swift performance is complemented by a first page-out time of about 8.5 seconds, ensuring that users can quickly print their essential documents without long waits. High-quality output is achieved thanks to a print resolution of up to 1200 x 1200 dpi, delivering sharp and clear text and images.

The SCX-4600 shares many of these features but also includes specific enhancements aimed at improving user experience. This model is equipped with a user-friendly control panel that simplifies navigation through various functions, from printing to scanning. Both devices utilize Samsung’s innovative AnyWeb Print technology, allowing users to easily collect and utilize content from multiple web pages without the hassle of switching between different windows.

In terms of scanning capabilities, both models come with a flatbed scanner that supports a range of resolutions up to 1200 x 1200 dpi. This enables users to scan documents and images with precision. Additionally, the SCX-4623 offers an automatic document feeder (ADF), which can streamline the scanning and copying of multi-page documents, making workflows more efficient.

These printers also feature Samsung's Easy Eco Driver, which helps reduce toner usage and energy consumption, making them environmentally friendly without sacrificing quality. The SCX-4623 and SCX-4600 support various connectivity options, including USB and network printing, ensuring seamless integration into any office environment.

With a compact design, these models are tailored for spaces where desk real estate is limited. Both printers come with a range of security features, including password protection for documents, ensuring sensitive information remains secure.

In summary, the Samsung SCX-4623 and SCX-4600 are robust multifunction printers that provide excellent printing, scanning, copying, and faxing capabilities. Their speed, quality, and user-friendly features make them valuable assets for any office setting, combining technology and functionality in one reliable package.