Samsung SCX-4600, SCX-4623 manual Scanning problems

CONDITION	SUGGESTED SOLUTION
Image rubs off the	• Replace the paper in the tray with paper from
copy easily.	a new package.
	• In high humidity areas, do not leave paper in
	the machine for extended periods of time.
Frequent copy paper	• Fan the stack of paper, then turn it over in the
jams occur.	tray. Replace the paper in the tray with a fresh
	supply. Check/adjust the paper guides, if
	necessary.
	• Ensure that the paper is the proper paper
	weight.
	• Check for copy paper or pieces of copy paper
	remaining in the machine after a paper jam
	has been cleared.
Toner cartridge	• Your originals may contain pictures, solids, or
produces fewer	heavy lines. For example, your originals may
copies than	be forms, newsletters, books, or other
expected before	documents that use more toner.
running out of toner.	• The scanner lid may be left open while copies
	are being made.
	• Turn the machine off and back on.

Scanning problems

CONDITION	SUGGESTED SOLUTIONS
The scanner does not	• Make sure that you place the original to be
work.	scanned face down on the scanner glass, or
	face up in the document feeder.
	• There may not be enough available memory
	to hold the document you want to scan. Try
	the Prescan function to see if that works.
	Try lowering the scan resolution rate.
	• Check that the machine cable is connected
	properly.
	• Make sure that the machine cable is not
	defective. Switch the cable with a known
	good cable. If necessary, replace the cable.
	• Check that the scanner is configured
	correctly. Check scan setting in the
	SmarThru or the application you want to use
	to make certain that the scanner job is being
	sent to the correct port (for example,
	USB001).
The unit scans very	• Check if the machine is printing received
slowly.	data. If so, scan the document after the
	received data has been printed.
	• Graphics are scanned more slowly than text.
	• Communication speed slows in scan mode
	because of the large amount of memory
	required to analyze and reproduce the
	scanned image. Set your computer to the
	ECP printer mode through BIOS setting. It
	will help to increase the speed. For details
	about how to set BIOS, refer to your
	computer user’s guide.
Message appears on	• There may be a copying or printing job in
your computer	progress. Try your job again when that job is
screen:	finished.
• Device can’t be	• The selected port is currently being used.
set to the H/W	Restart your computer and try again.
mode you want.	• The machine cable may be improperly

•Port is being used connected or the power may be off.

	by another	• The scanner driver is not installed or the
	program.	operating environment is not set up properly.
•	Port is Disabled.	• Ensure that the machine is properly
•	Scanner is busy	connected and the power is on, then restart
	receiving or	your computer.
	printing data.	• The USB cable may be improperly
	When the current	connected or the power may be off.
	job is completed.,
	try again.

•Invalid handle.

•Scanning has failed.

Troubleshooting_ 103