Samsung 5935NX, SCX-5835NX Understanding Display Messages, Message Meaning Suggested Solutions

UNDERSTANDING DISPLAY MESSAGES

Messages appear on the control panel display to indicate the machine’s status or errors. Refer to the tables below to understand the messages’ and their meaning, and correct the problem, if necessary.

•If a message is not in the table, reboot the power and try the printing job again. If the problem persists, call for service.

•When you call for service, provide the service representative with the contents of display message.

•Some messages may not appear in the display depending on options or models.

•[zzz] indicates the error code. When you contact the service center, this error code help to handle the problem.

• You may see an exclamation mark ( ) or a cross mark () on the upper left of the display, in that case, press the question mark to browse detailed information on the supplies.

MESSAGE	MEANING	SUGGESTED
		SOLUTIONS
Fax memory is	There is no more	Print the received fax or
almost full. Print or	available fax memory.	delete them from the fax
remove received	No more fax data can	memory. Call for service
fax Job	be received.	to delete fax memory.
Fax memory is full.	Available fax memory	Delete the received fax
Print or remove	is now 1MB.	data in the memory to
received fax Job		secure memory. Call for
		service.
Fuser error: [zzz].	There is a problem in	Turn the machine off and
Please turn off	the fuser unit working.	back on again. If the
then on		problem persists, call for
		service.
LSU error: [zzz].	There is a problem in	Turn the machine off and
Please turn off	the control of LSU	back on again. If the
then on	unit.	problem persists, call for
		service.
Original paper jam	The originals are	Open the document
in front of scanner	jammed in document	feeder cover and remove
	feeder.	the jammed original.
Original paper jam	The originals are	Clear the jam.
in front of scanner	jammed during duplex
duplex path	printing in the
	document feeder.
Original paper jam	The failed to activate	Open the document
inside of scanner	the gate sensor within	feeder cover and remove
	the correct time after	the jammed original.
	activating the scan
	sensor.
	When the machine is
	on, jammed paper is
	detected in the
	document feeder.

MESSAGE	MEANING	SUGGESTED
		SOLUTIONS
Original paper jam	The document failed	Lift up the document
while reversing	to activate the duplex	input tray and remove the
paper in scanner	sensor within the	jammed original. (See
	correct time while	"Clearing original
	reversing the	document jams" on
	document.	page 101.)
Paper Jam at the	Paper has jammed	Clear the jam. (See "In
bottom of duplex	during duplex printing.	the duplex unit area" on
path		page 105.)
Paper Jam at the	Paper has jammed	Clear the jam. (See "In
top of duplex path	during duplex printing.	the duplex unit area" on
		page 105.)
Paper Jam in exit	Paper has jammed in	Clear the jam. (See "In
area	the fuser area.	exit area" on page 104.)
Paper Jam in MP	Paper misfed from	Clear the jam. (See "In
tray	multi-purpose tray	the multi-purpose tray" on
		page 104.)
Paper Jam in tray 1	Paper has jammed in	Clear the jam. (See "In
	the feeding area of the	tray 1" on page 103.)
	tray.
Paper Jam in tray 2	Paper has jammed in	Clear the jam. (See "In
	the feeding area of the	optional tray 2" on
	tray.	page 103.)
Paper Jam inside	Paper has jammed	Clear the jam. (See "In
of duplex path	during duplex printing.	the duplex unit area" on
		page 105.)
Paper Jam inside	Paper has jammed in	Clear the jam. (See
of machine	the registration area.	"Inside the machine" on
		page 104.)
Scanner locking	The CCD (Charged	Unlock the CCD lock.
switch is locked or	Couple Device) lock	(See "Front view" on
another problem	has been locked.	page 19. ) Or turn off the
occurred		machine and on again. If
		the problem persists, call
		for service.
Sensor failure:	There is a problem in	Turn the machine off and
[zzz]. Call for	the sensor signal.	back on again. If the
service		problem persists, call for
		service.
Shake toner	The toner supply is	Thoroughly roll the new
cartridge	low.	cartridge five or six times
		to distribute the toner
		evenly inside the
		cartridge. (See
		"Redistributing toner" on
		page 101.)
System error: [zzz].	There is a problem in	Turn the machine off and
Please turn off	the system operation.	back on again. If the
then on		problem persists, call for
		service.

Troubleshooting_ 107