Samsung 5935NX, SCX-5835NX manual Common PostScript problems, Common Windows problems

CONDITION	SUGGESTED SOLUTIONS
The machine dials a	The other fax machine may be turned off, out of
number, but the	paper, or cannot answer incoming calls. Speak
connection with the	with the other machine operator and ask her/him
other fax machine	to solve out the problem.
fails.
Faxes do not store in	There may not be enough memory space to
memory.	store the fax. If the display indicating the
	memory status shows, delete any faxes you no
	longer need from the memory, and then try to
	store the fax again. Call for service.
Blank areas appear	You may have chosen the wrong paper settings
at the bottom of	in the user option setting. For details about
each page or on	paper settings. (See "Setting the paper size and
other pages, with a	type" on page 42.)
small strip of text at
the top

Common PostScript problems

The following situations are PS language specific and may occur when several printer languages are used.

PROBLEM	POSSIBLE		SOLUTION
	CAUSE
PostScript file	The PostScript	•	Install the PostScript
cannot be printed.	driver may not be		driver. (See "Installing
	installed correctly.		USB connected
			machine’s driver" on
			page 26, "Installing
			network connected
			machine’s driver" on
			page 31.)
		•	Print a configuration
			page and verify that
			the PS version is
			available for printing.
		• If the problem persists,
			contact a service
			representative.
“Limit Check Error”	The print job was	You might need to
report prints.	too complex.	reduce the complexity of
		the page or install more
		memory. (See "Installing
		a memory module" on
		page 120.)

PROBLEM	POSSIBLE	SOLUTION
	CAUSE
A PostScript error	The print job may	Make sure that the print
page prints.	not be PostScript.	job is a PostScript job.
		Check to see whether
		the software application
		expected a setup or
		PostScript header file to
		be sent to the machine.
The optional tray is	The printer driver	Open the PostScript
not selected in the	has not been	driver properties, select
driver.	configured to	the Device Settings tab,
	recognize the	and set the tray option of
	optional tray.	the Installable Options
		section to Installed.
When printing a	The resolution	Make sure that the
document in	setting in the printer	resolution setting in your
Macintosh with	driver may not be	printer driver matches
Acrobat Reader 6.0	matched with the	the one in Acrobat
or higher, colors	one in Acrobat	Reader.
print incorrectly.	Reader.

Common Windows problems

CONDITION	SUGGESTED SOLUTIONS
“File in Use”	Exit all software applications. Remove all
message appears	software from the printer’s startup group, then
during installation.	restart Windows. Reinstall the printer driver.
“General Protection	Close all other applications, reboot Windows
Fault”, “Exception	and try printing again.
OE”, “Spool 32”, or
“Illegal Operation”
messages appear.
“Fail To Print”, “A	These messages may appear during printing.
printer timeout error	Just keep waiting until the machine finishes
occurred” messages	printing. If the message appears in standby
appear.	mode or after printing has been completed,
	check the connection and/or whether an error
	has occurred.

Refer to Microsoft Windows User’s Guide that came with your computer for further information on Windows error messages.

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