MESSAGE

MEANING

SUGGESTED

SOLUTIONS

 

 

 

 

 

This IP address

The IP address is

Check the IP address or

conflicts with an IP

used elsewhere.

obtain a new IP address.

address already in

 

 

use. Check it

 

 

Toner cartridge is

The toner cartridge

Install a

not compatible.

you have installed is

Samsung-genuine toner

Check user’s guide

not for your machine.

cartridge, designed for

 

 

your machine. (See

 

 

"Available supplies" on

 

 

page 118.)

Toner cartridge is

The toner cartridge is

Try to install or reinstall

not installed.

not installed or the

the toner cartridge.

Install it

CRUM (Consumer

 

 

Replaceable Unit

 

 

Monitor) in the

 

 

cartridge is not

 

 

properly connected.

 

Toner cartridge is

The toner cartridge

You can select the option

worn. Replace with

has run out. The

among Stop, Continue.

new one

machine stops

If you select Stop, the

 

printing.

machine stops printing. If

 

 

you select Continue, the

 

 

machine keeps printing,

 

 

but the quality cannot be

 

 

guaranteed. (See

 

 

"Replacing the toner

 

 

cartridge" on page 119.)

Toner is empty.

The toner cartridge

This message appears

Replace toner

has reached the end

when the toner is

cartridge

of its lifespan.

completely empty, and

 

 

your machine stops

 

 

printing. Replace the

 

 

toner cartridge with a

 

 

Samsung-genuine toner

 

 

cartridge. (See

 

 

"Replacing the toner

 

 

cartridge" on page 119.)

Toner is low. Order

The toner cartridge is

Ensure a replacement

new toner

almost empty.

cartridge is in stock. (See

cartridge

 

"Redistributing toner" on

 

 

page 101.)

 

 

 

SOLVING OTHER PROBLEMS

The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem persists, call for service.

Touch screen problem

CONDITION

SUGGESTED SOLUTIONS

 

 

The touch screen

Turn the machine off and back on again. If the

does not show

problem persists, call for service.

anything.

 

 

 

Paper feeding problems

CONDITION

SUGGESTED SOLUTIONS

 

 

Paper jams during

Clear the paper jam. (See "Clearing paper jams"

printing.

on page 103.)

Paper sticks

Check the maximum paper capacity of the

together.

tray. (See "Print media specifications" on

 

page 126.)

 

Make sure that you are using the correct type

 

of paper. (See "Print media specifications" on

 

page 126.)

 

Remove paper from the tray and flex or fan

 

the paper.

 

Humid conditions may cause some paper to

 

stick together.

Multiple sheets of

Different types of paper may be stacked in the

paper do not feed.

tray. Load paper of only one type, size, and

 

weight.

Paper does not feed

Remove any obstructions from inside the

into the machine.

machine.

 

Paper has not been loaded correctly. Remove

 

paper from the tray and reload it correctly.

 

There is too much paper in the tray. Remove

 

excess paper from the tray.

 

The paper is too thick. Use only paper that

 

meets the specifications required by the

 

machine. (See "Print media specifications" on

 

page 126.)

 

If an original does not feed into the machine,

 

the document feeder rubber pad may require

 

to be replaced. Contact a service

 

representative.

 

 

Troubleshooting_ 108

Page 108
Image 108
Samsung SCX-5835NX Solving Other Problems, Touch screen problem, Paper feeding problems, Condition Suggested Solutions

SCX-5835NX, 5935NX specifications

The Samsung 5935NX and SCX-5835NX are part of Samsung’s innovative line of multifunction printers designed to cater to the needs of modern businesses. These models combine advanced technologies with user-friendly functionalities, making them ideal for companies seeking efficiency and productivity in their printing tasks.

The Samsung 5935NX is a monochrome laser printer that delivers high-quality printing with impressive speed. It boasts a printing speed of up to 35 pages per minute, making it suitable for high-volume document printing. With a resolution of 1200 x 1200 dpi, it ensures sharp text and detailed images, which are essential for professional-looking documents. This device supports multiple media types and sizes, allowing users to print everything from standard A4 sheets to envelopes and labels.

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On the other hand, the Samsung SCX-5835NX combines printing, copying, scanning, and faxing functionalities into one compact device, making it a true multifunction printer. Like its counterpart, it achieves a printing speed of up to 35 pages per minute and maintains a high resolution of 1200 x 1200 dpi. The SCX-5835NX also features an automatic document feeder (ADF) that can handle up to 50 sheets at a time, further enhancing productivity by allowing users to copy or scan multiple pages without manual intervention.

This model is equipped with advanced scanning capabilities, including a color scanning option that can digitize documents in high quality. The device also supports various connectivity options, including USB, Ethernet, and wireless printing, giving users the flexibility to print from a range of devices, including smartphones and tablets.

Both the 5935NX and SCX-5835NX utilize Samsung’s innovative Smart Panel technology, which provides users with real-time information about the printer's status and alerts for toner levels. This user-friendly interface simplifies management and maintenance, aiding users in efficiently operating the devices.

In summary, the Samsung 5935NX and SCX-5835NX are exemplary choices for businesses that require multifunctionality, high performance, and reliability. With their advanced features, these printers not only enhance workflow efficiency but also contribute to cost savings and improved document security in the workplace.