Samsung 5935NX, SCX-5835NX manual Printing problems, Condition Possible Suggested Cause Solutions

Models: SCX-5835NX 5935NX

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CONDITION

SUGGESTED SOLUTIONS

 

 

The paper keeps

There is too much paper in the tray. Remove

jamming.

excess paper from the tray. If you are printing

 

on special materials, use the multi-purpose

 

tray.

 

An incorrect type of paper is being used. Use

 

only paper that meets the specifications

 

required by the machine. (See "Print media

 

specifications" on page 126.)

 

There may be debris inside the machine.

 

Open the front cover and remove any debris.

 

If an original does not feed into the machine,

 

the document feeder rubber pad may need to

 

be replaced. Contact a service representative.

Transparencies stick

Use only transparencies specifically designed

together in the paper

for laser printers. Remove each transparency as

exit.

it exits from the machine.

Envelopes skew or

Ensure that the paper guides are against both

fail to feed correctly.

sides of the envelopes.

 

 

Printing problems

CONDITION

POSSIBLE

SUGGESTED

CAUSE

SOLUTIONS

 

 

 

 

The machine

The machine is not

Check the power cord

does not print.

receiving power.

connections. Check the

 

 

power switch and the power

 

 

source.

 

 

 

 

The machine is not

Select your machine as your

 

selected as the

default machine in your

 

default machine.

Windows.

 

 

 

Check the machine for the following:

The front cover is not closed. Close the front cover.

Paper is jammed. Clear the paper jam. (See "Clearing paper jams" on page 103.)

No paper is loaded. Load paper. (See "Loading paper in the tray" on page 38.)

The toner cartridge is not installed. Install the toner cartridge.

If a system error occurs, contact your service representative.

 

The connection

Disconnect the machine

 

cable between the

cable and reconnect it.

 

computer and the

 

 

machine is not

 

 

connected properly.

 

 

 

 

 

The connection

If possible, attach the cable

 

cable between the

to another computer that is

 

computer and the

working properly and print a

 

machine is

job. You can also try using a

 

defective.

different machine cable.

 

 

 

 

The port setting is

Check the Windows printer

 

incorrect.

setting to make sure that the

 

 

print job is sent to the correct

 

 

port. If the computer has

 

 

more than one port, make

 

 

sure that the machine is

 

 

attached to the correct one.

 

 

 

 

The machine may

Check the Printing

 

be configured

Preferences to ensure that

 

incorrectly.

all of the print settings are

 

 

correct. (See "Opening

 

 

Printing Preferences" on

 

 

page 47.)

 

 

 

 

The printer driver

Repair the machine

 

may be incorrectly

software. (See "Installing

 

installed.

USB connected machine’s

 

 

driver" on page 26,

 

 

"Installing network

 

 

connected machine’s driver"

 

 

on page 31.)

 

 

 

 

The machine is

Check the display message

 

malfunctioning.

on the control panel to see if

 

 

the machine is indicating a

 

 

system error. Contact a

 

 

service representative.

 

 

 

Troubleshooting_ 109

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Samsung 5935NX, SCX-5835NX manual Printing problems, Condition Possible Suggested Cause Solutions

SCX-5835NX, 5935NX specifications

The Samsung 5935NX and SCX-5835NX are part of Samsung’s innovative line of multifunction printers designed to cater to the needs of modern businesses. These models combine advanced technologies with user-friendly functionalities, making them ideal for companies seeking efficiency and productivity in their printing tasks.

The Samsung 5935NX is a monochrome laser printer that delivers high-quality printing with impressive speed. It boasts a printing speed of up to 35 pages per minute, making it suitable for high-volume document printing. With a resolution of 1200 x 1200 dpi, it ensures sharp text and detailed images, which are essential for professional-looking documents. This device supports multiple media types and sizes, allowing users to print everything from standard A4 sheets to envelopes and labels.

One of the standout features of the 5935NX is its robust security capabilities. The printer includes various security protocols such as IP address filtering, which prevents unauthorized access, and Secure Print, which allows users to print sensitive documents without the risk of interception. Additionally, the device incorporates energy-saving technologies, such as an Energy Star certification, ensuring that it operates efficiently while reducing electricity consumption.

On the other hand, the Samsung SCX-5835NX combines printing, copying, scanning, and faxing functionalities into one compact device, making it a true multifunction printer. Like its counterpart, it achieves a printing speed of up to 35 pages per minute and maintains a high resolution of 1200 x 1200 dpi. The SCX-5835NX also features an automatic document feeder (ADF) that can handle up to 50 sheets at a time, further enhancing productivity by allowing users to copy or scan multiple pages without manual intervention.

This model is equipped with advanced scanning capabilities, including a color scanning option that can digitize documents in high quality. The device also supports various connectivity options, including USB, Ethernet, and wireless printing, giving users the flexibility to print from a range of devices, including smartphones and tablets.

Both the 5935NX and SCX-5835NX utilize Samsung’s innovative Smart Panel technology, which provides users with real-time information about the printer's status and alerts for toner levels. This user-friendly interface simplifies management and maintenance, aiding users in efficiently operating the devices.

In summary, the Samsung 5935NX and SCX-5835NX are exemplary choices for businesses that require multifunctionality, high performance, and reliability. With their advanced features, these printers not only enhance workflow efficiency but also contribute to cost savings and improved document security in the workplace.