Samsung 5935NX, SCX-5835NX manual Copying problems, Condition Suggested Solution

	CONDITION		SUGGESTED SOLUTIONS
Loose toner		•	Clean the inside of the machine. (See
			"Cleaning the inside" on page 99.)
		•	Check the paper type and quality. (See "Print
			media specifications" on page 126.)

•Remove the toner cartridge and then, install a

		new one. (See "Replacing the toner cartridge"
		on page 119.)
		• If the problem persists, the machine may
		require repair. Contact a service
		representative.
Character Voids		Character voids are white areas within parts of
		characters that should be solid black:
	A	• If you are using transparencies, try another
		type of transparency. Because of the
		composition of transparencies, some
		character voids are normal.
		• You may be printing on the wrong surface of
		the paper. Remove the paper and turn it
		around.
		• The paper may not meet paper
		specifications. (See "Print media
		specifications" on page 126.)
Horizontal stripes		If horizontally aligned black streaks or smears
		appear:
		• The toner cartridge may be installed
		improperly. Remove the cartridge and
		reinsert it.
		• The toner cartridge may be defective.
		Remove the toner cartridge and install a new
		one. (See "Replacing the toner cartridge" on
		page 119.)
		• If the problem persists, the machine may
		require repair. Contact a service
		representative.
Curl		If the printed paper is curled or paper does not
		feed into the machine:

	• Turn the stack of paper over in the tray. Also
	try rotating the paper 180° in the tray.
	• Change the printer option and try again. Go
	to Printing Preferences, click Paper tab,
	and set type to Thin. (See "Opening Printing
	Preferences" on page 47.)
An unknown image	Your machine is probably being used at an
repetitively	altitude of 1,500 m (4,921 ft) or above.
appears on a few	The high altitude may affect the print quality,
sheets or loose	such as loose toner or light imaging. Change the
toner, light print, or	correct altitude setting to your machine. (See
contamination	"Altitude adjustment" on page 33.)
occurs.

Copying problems

CONDITION	SUGGESTED SOLUTION
Copies are too light	Use Light and Dark arrows to lighten or darken
or too dark	the backgrounds of copies in the Basic tab of
	the Copy menu.
Smears, lines,	• If the defects are on the original, press Light
marks, or spots	and Dark arrows to lighten the background of
appear on copies.	your copies in the Basic tab of the Copy
	menu.
	• If there are no defects on the original, clean
	the scan unit. (See "Cleaning the scan unit"
	on page 99.)
Copy image is	• Ensure that the original is face down on the
skewed.	scanner glass or face up in the document
	feeder.
	• Check that the copy paper is loaded correctly.
Blank copies print	Ensure that the original is face down on the
out.	scanner glass or face up in the document
	feeder.
Image rubs off the	• Replace the paper in the tray with paper from
copy easily.	a new package.
	• In high humidity areas, do not leave paper in
	the machine for extended periods of time.
Frequent copy paper	• Fan the stack of paper, then turn it over in the
jams occur.	tray. Replace the paper in the tray with a fresh
	supply. Check/adjust the paper guides, if
	necessary.
	• Ensure that the paper is the proper paper
	weight.
	• Check for copy paper or pieces of copy paper
	remaining in the machine after a paper jam
	has been cleared.
Toner cartridge	• Your originals may contain pictures, solids, or
produces fewer	heavy lines. For example, your originals may
copies than	be forms, newsletters, books, or other
expected before	documents that use more toner.
running out of toner.	• The scanner lid may be left open while copies
	are being made.
	• Turn the machine off and back on.

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