M2675/M2676/M2875/M2876 series | Samsung SLM2875FD, SLM2875FW

Clearing paper jams

M2675/M2676/M2875/M2876 series

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4. Troubleshooting 100

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Samsung SLM2875FD, SLM2875FW, SL-M2875FW manual M2675/M2676/M2875/M2876 series

Contents

User’s Guide Basic Appendix Introduction Environmentally friendly Key benefits Wide range of functionality and application support Included, Blank Not available Features by models Easy Eco Driver Easy Capture Manager Fax Samsung Network PC SyncThru Admin Web Service Features by models AirPrint Network Interface 802.11b/g/n wireless LAN aGoogle Cloud Print Delay Send Features M267x series M287x series Fax Multi SendPriority Send Forwart to Fax Machine does not print Useful to know General icons About this user’s guideConventions Chapter Operating environment Safety informationImportant safety symbols Operating method Installation / Moving Maintenance / Checking Supply usage Machine overview Accessories Front view Rear view M267xN/M287xND Control panel overview M267xF/M267xFN/M287xFD/M267xFH/M287xFW M267xHN/M287xHN Print Screen Status LED Turning on the machine Installing the driver locally Collection Program optional. Then, click Next Accessories RunWindows Search and click Samsung Printer Experience From the Windows 8 Start Screen 3Click Programs and Features Reinstalling the driver Menu Overview and Basic Setup Machine’s functions Accessing the menuMenu overview Darkness Rcv. Forward Sending 71, Receiving setup on Change Default Machine Setup Toner Save Copy Setup System Setup Print Setup eSystem Timeout Ringer See Print menu on Network TCP/IP IPv4a Network Conf.a Clear SettingaUPnPSSDP SetIP Machine’s basic settings Press Stop/Clear button to return to ready mode Tray overview To change the size, you need to adjust the paper guidesMedia and tray Paper type available for duplex printing Power voltage Available paper Loading paper in the tray Loading in manual feeder Tips on using the manual feeder Media and tray Printing on special media Manager select Switch to advanced mode Device SettingsPrinting the special media Face up Types Tray Manual feeder Plain Thick Thicker Envelope Transparency Labels Card stock/ Custom-sized paper Preprinted paper Setting the paper size and type Preparing originals Using the output support Loading originals On the scanner glass Document input tray Document feeder Adjust the document feeder width guides to the paper size Select your machine from the Select Printer list Basic printingPrinting Canceling a print job Opening printing preferences Using a favorite settingClick Properties or Preferences To save a Favorites item, follow these steps Eco printing Setting Eco mode on the control panelAvailable depending on the model Printing Preferences window Off Set the Eco mode off On Set the Eco mode on Setting Eco mode on the driver Basic printing Press Start Basic copyingBasic copy Original Changing the settings for each copyDarkness ID card copying Reduced or enlarged copy Place Front Side and Press Start appears on the display Press ID Copy on the control panel Basic copying Basic scanning Switch to advanced mode Scan to PC SettingsBasic Scanning Select the option you want and press OK Scanning begins Sending a fax Basic faxingPreparing to fax Sending a fax manually Sending a fax to multiple destinations Receiving a fax ResolutionAdjusting the document settings Darkness Maintenance Ordering supplies and accessories Imaging Unit Available suppliesType Model Average yield a Part name Available maintenance parts Toner cartridge usage Storing the toner cartridgeHandling instructions Estimated cartridge life Redistributing toner M2670/M2870 series M2675/M2676/M2875/M2876 series Replacing the toner cartridge M2670/M2870 series M2675/M2676/M2875/M2876 series Replacing the imaging unit Replacing the imaging unit Monitoring the supplies life Manager Switch to advanced mode Device Settings Setting the toner low alert Cleaning the outside Cleaning the machine Cleaning the inside Cleaning the machine Cleaning the pickup roller Cleaning the machine Cleaning the scan unit Scanner lid Scanner glass Document feeder glass White bar Tips for moving & storing your machine Troubleshooting Tips for avoiding paper jams Original paper jam in front of scanner Clearing original document jams Original paper jam inside of scanner Original paper jam in exit area of scanner Tray Clearing paper jams Manual tray Inside the machine M2670/M2870 series M2675/M2676/M2875/M2876 series Exit area Duplex unit area Clearing paper jams Color of the LED indicates the machines current status Understanding the status LED Status Description Off Wireless Machine is in power save mode Status Description PowerEco mode is on seeEco printing on Off Eco mode is off Paper Jam-related messages Understanding display messages Toner-related messages Replacing the toner cartridge on Message Meaning Suggested solutions Replace new cart Imaging unit-related messages Message Meaning Suggested solutions InstallInvalid Prepare New Network-related messages Tray-related messagesMisc. messages Appendix General specifications Specifications Specifications Legal Print media specificationsUS Folio Plain paper Oficio Envelope Envelope DL Monarch Envelope NoEnvelope C5 Envelope C6 Postcard Bond paper Refer to the Plain Card stockMinimum size custom Maximum size custom Free HDD space Windows XP Operating system Requirement recommendedWindows Server Windows Vista Operating system Requirements Recommended MacFree HDD space Mac OS X Items Requirements Operating system LinuxUnix Network environment Items Specifications Network interfaceItems Requirements Free HDD space Up to 100 MB Network operating system Wireless security Items Specifications Network protocols Regulatory information Laser safety statementOzone safety Recycling Power saver Correct disposal of batteries in this product Applicable in countries with separate collection systemsUnited States of America only FCC information to the user United States of America Canadian radio interference regulationsFederal Communications Commission FCC Germany only FCC Statement for Wireless LAN useTurkey only Russia only Thailand only Canada only Fax Branding Ringer Equivalence Number Contact the people from you purchased the machine You should also know thatReplacing the Fitted Plug for UK Only Approvals and Certifications Important warningDeclaration of conformity European countries Green and Yellow Earth EEA/EFTA countries No limitations at this time EC CertificationEU countries Israel only Regulatory compliance statements Wireless guidance Regulatory information China only REV Copyright Advanced Advanced 138 Software Installation Type and click Continue Installation for MacClick Continue Or Print & Fax Reinstallation for Mac Installing the Unified Linux Driver Installation for Linux Reinstallation for Linux Using a Network- Connected Machine SetIP wired network setup SyncThru Web Admin ServiceSyncThru Web Service IPv4 configuration using SetIP Windows Wired network setupPrinting a network configuration report Setting IP address Network manager before proceeding IPv4 configuration using SetIP Mac Preferences or Administrator IPv4 configuration using SetIP LinuxSet IP Address button Click Software to Install window Installing driver over the network Read and accept The software End User License Agreement From Charms, select Settings Change PC settings Devices Silent installation ModeClick Add a device Address on Command- line Definition Description Printers and Faxes folder MacOpens Printers and Faxes Linux Install the Linux driver and add network printerContinue Click IP and select HP Jetdirect Socket in Protocol Add a network printer Installing the Unix printer driver packageUnpack the Unix printer driver package Go to the unpacked directory Setting up the printer Uninstalling the printer driver packageFollowing procedures Accept printername Enable printername Installing driver over the network DHCPv6 address configuration IPv6 configurationActivating IPv6 From the control panel Select Menu Network TCP/IP IPv6 DHCPv6 Config on From the SyncThru Web ServiceID admin Password sec00000 Settings IPv6 address configuration Wireless network name and network password Wireless network setupUnderstanding your network type Getting started Introducing wireless set up methods From the machine’s control panel With Access Point See Setting the Wi-Fi Direct for mobile printing on Network Wireless OK WPS Setting Using the WPS buttonItems to prepare Choosing your type Machines with a display screen Re-connecting to a network Using the menu button Canceling the connection processDisconnecting from a network Setup using Windows Access point via USB cable Read and accept The software End User License Agreement Operation Mode Select Infrastructure Select the components to be installed Access point without a USB cable recommended Screen. Then, click Next If below screen appears, press Ad hoc via USB cable Creating the ad hoc network in Windows Operation Mode Select ad hoc For the Static method For the Dhcp method Wireless Network Setting Complete window appears. Click Next Setup using Mac If the screen does not appear, go to step Continue Next Cable between the computer and machine. Click Next Wireless Network Setting Complete window appears. Click Next Click Continue If the screen does not appear, go to step Creating the ad hoc network in Mac Operation Mode Select ad hoc Using a network cable Printing a network configuration reportMachine when configuring the wireless network Quit Configuring the machine’s wireless network IP setting using SetIP Program WindowsUsing SyncThru Web Service Click Wireless Wizard Turning the Wi-Fi network on/off Setting the Wi-Fi Direct for mobile printing Setting up Wi-Fi DirectClick Wireless Custom You can also turn the Wi-Fi network on/off Enable Wi-Fi Direct Setting up the mobile deviceEnable or disable Wi-Fi Direct and set other options Troubleshooting for wireless network Problems during setup or driver installation For Windows 7/8, select Control Panel Devices and Printers How to compareClick Configure Port... button Other problems Wireless network setup Supported Mobile OS Samsung MobilePrintSupported devices Android OS 2.1 or higher IOS 4.0 or higher You can enable the IPP protocol or mDNS protocol Setting up AirPrintAirPrint Printing via AirPrint AirPrint Registering your Google account to the printer Google Cloud PrintClick Register Confirmation pop-up window appears Click Finish printer registration Printing with Google Cloud PrintClick Manage your printers Tap Click here to Print Click the Print button Select Print with Google Cloud Print Useful Setting Menus Before you begin reading a chapter Short Edge Duplexa Long Edge Copies Print menuPortrait Orientation Landscape Description Emulation Sets the emulation type and option Copy menu Copy featureOriginal Size 2Sided Duplexa 2Sided Rotated Off Prints output sorted into stacks of individual pages Copy Setup Fax menu Fax FeatureSend Forward/ Rcv Forward To change the menu options Sending setupDial Mode Duplex Printa Receiving setup Machine setup System setup Job Timeout System Timeout Sound / Volume Paper setup Network Conf ReportSelect off, low, middle, and high level Maintenance Press Menu Network on the control panel Network setup Protocol Mgr Clear Setting Special Features Altitude adjustment Keypad letters and numbers Entering various charactersEntering alphanumeric characters Key Assigned numbers, letters, or characters O m n o Using speed dial numbers Setting up the fax address bookRegistering a speed dial number Editing speed dial numbers Registering a group dial number Editing group dial numbersSearching address book for an entry Fax Address Book New & Edit Group Dial on Printing address book Changing the default print settings Printing featuresSetting your machine as a default machine Change the settings on each tab Click OK Printing to a file PRN Using advanced print features Poster Printing Understanding special printer features Booklet Printingab Double-sided Printingb Printing b Double-sidedDouble-sided Printing Manual a Paper Options Overlay a Editing a watermarkDeleting a When a confirming message window appears, click Yes Using a page overlayList box Printing Preferences window, click the Advanced tab Using Direct Printing Utility What is Direct Printing Utility?Printing From the Start menu select Programs or All Programs Changing printer settings Using the right-click menuSelect the machine to use Customize the machine settings Printing a document Printing on both sides of the paper Printing multiple pages on one sheet Linux printing Using helpPrinting from applications Open the Unified Driver Configurator Configuring Printer PropertiesPrinting files Lp -d printer name -o option file name Proceeding the print job Changing the machine settingsUnix printing Press OK to start the print job Image tab Basic scanning method Scan featuresSetting the scan settings in the computer Scanning from network connected machine Select Scan to PC Settings menu Scanning to WSD Installing a WSD Printer DriverSettings Select Scan Scan to WSD on the control panel Scanning using the WSD featureScanning from image editing program Scanning using the WIA driver Mac scanning Scanning from USB connected machineStart Applications and click Image Capture Click Devices Browse Devices on Menu bar Linux scanning ScanningSelect the scanner on the list Click Properties Document is scanned and the image preview appears Editing an image with Image ManagerPreview Pane To edit your scanned image Automatic redialing Fax featuresRedialing the fax number Confirming a transmission Click Send Sending a fax in the computerSelect Samsung Network PC Fax from the Print window Enter the job name and the time Delaying a fax transmissionAdding documents to a reserved fax Forwarding a sent fax to another destination Canceling a reserved fax jobSending a priority fax Forwarding a received fax Receiving in Answering Machine/Fax mode Receiving manually in Tel modePress OK Press Stop/Clear to return to ready mode Changing the receive modes Receiving faxes with an extension telephone Receiving faxes using Drpd modePress OK when Drpd appears and start over from step Menu Fax Feature Secure Receive on the control panel Receiving in secure receiving modePrinting received faxes Printing faxes on both sides of the paper Printing sent fax report automatically Receiving faxes in memory Useful Management Tools From the Start menu, select Programs or All Programs Accessing management toolsFor Windows 8, from the Charms, select Search Apps Find Samsung Printers Easy Capture Manager Samsung AnyWeb Print Easy Eco Driver How to use Logging into SyncThru Web Service Using SyncThru Web ServiceAccessing SyncThru Web Service SyncThru Web Service overview Maintenance tab Settings tabMail notification setup Security tab Setting the system administrator’s information Using Samsung Easy Document Creator To open the program Using Samsung Easy Printer ManagerUnderstanding Samsung Easy Printer Manager Troubleshooting button This button opens Advanced settings user interface overviewTroubleshooting Guide when an error occurs Application Device Settings Fax to PC SettingsScan to PC Settings Alert Settings Windows only Machine status Samsung Printer Status overviewIcon Mean Description Toner Level Order Supplies Using Samsung Printer StatusUser’s Guide Close Printer Using Samsung Printer ExperienceUnderstanding the Samsung Printer Experience Printing from Windows Basic printing Opening more settings Cancelling a print jobClick More settings Click the Print button to start the print job Paper settings Eco settingsLayout settings Basic Scanning from Windows Scanning from Samsung Printer ExperienceJob Accounting This option allows you to print with the given permission Click Scan and save the image Icon will automatically be created on your desktop Using the Linux Unified Driver ConfiguratorOpening Unified Driver Configurator Printers tab Printers configurationSwitches to Printers configuration Printer control buttons are, as follows Classes tab Switches to Ports configuration Ports configuration Troubleshooting Paper feeding problems Power and cable connecting problems Print Printing problems Print job is extremely Machine selects printSlow Half the page is blank Machine prints, but Pages print, but they are Condition Possible cause Suggested solutionsBlank Photos is not good Printers Not displayed when you Paper Printing quality problemsCondition Suggested solutions Light or faded print Toner specks ConditionDropouts White Spots Toner smear Condition Suggested solutions Vertical linesBlack or color background Characters or pictures Background scatter Curl or wave Solid color or black pages Condition Suggested solutions Wrinkles or creasesBack of printouts are dirty Horizontal stripes Condition Suggested solutions Loose tonerCharacter voids Condition Suggested solutions Curl Copying problems Unit scans very slowly Scanning problemsCondition Suggested solutions Scanner does not work Computer screen Condition Suggested solutions Message appears on your Faxing problems You sent Machine dials a number Common Windows problems Operating system problems Common Mac problems Common Linux problems Machine does not scan Condition Suggested solutions Machine does not appearOn the scanners list Cote D’ Ivoire Country/Region Customer Care Center WebSite Cyprus Hong Kong Nicaragua Russia 802.11 Access pointAppleTalk 802.11b/g/n Coverage DefaultCollation Control Panel Duty Cycle DuplexDot Matrix Printer Emulation EtherTalkEthernet Fuser Unit Grayscale GatewayHalftone Mass storage device HDD IPM ITU-T No chart Modem MAC address Originals NetWare Printer Driver PostScriptPrint Media PRN file Toner Cartridge Subnet Mask Watermark UNC Path WPA-PSK Index LCD display Driver reinstallation for USB cable connected Up printing Unix Using help Watermark