Printing problems

Condition

Possible cause

Suggested solutions

 

 

 

The machine does not

Paper size and paper size setting do not match.

Set the correct paper size in the Custom in Paper tab in Printing Preferences (see

print special-sized paper,

 

"Opening printing preferences" on page 53).

such as billing paper.

 

 

 

 

 

The printed billing paper

The paper type setting does not match.

Change the printer option and try again. Go to Printing Preferences, click Paper tab,

is curled.

 

and set type to Thick (see "Opening printing preferences" on page 53).

 

 

 

Samsung Printer

Samsung Printer Experience is not installed.

Samsung Printer Experience is not shown when you click more settings.

Experience is not shown

Download the app. from the Windows Store and

 

when you click more

install it.

 

settings.

 

 

 

 

 

Machine information is

Check the Printer properties. Click the Ports tab.

Machine information is not displayed when you click the device in the Devices and

not displayed when you

(Control Panel > Devices and Printers > Right-

Printers.

click the device in the

 

click on your printer icon and select Printer

 

Devices and Printers.

 

properties)

 

 

 

The error related toast

If the port is set to File or LPT, uncheck them and

The error related toast message pops up.

message pops up.

select TCP/IP, USB, or WSD.

 

 

 

 

6. Troubleshooting 148

Page 286
Image 286
Samsung SL-M2875FW, SLM2875FW, SLM2875FD manual Not displayed when you, Printers