Printing problems

Condition

Possible cause

Suggested solutions

 

 

 

 

 

The machine does not

The machine is not receiving power.

Connect the machine to the electricity supply first. If the machine has a

(Power/

print.

 

 

Wakeup) button on the control, press it.

 

 

 

 

 

 

 

 

 

The machine is not selected as the default

Select your machine as your default machine in Windows.

 

 

machine.

 

 

 

 

 

 

 

Check the machine for the following:

 

 

The cover is not closed. Close the cover.

Paper is jammed. Clear the paper jam (see "Clearing paper jams" on page 96).

No paper is loaded. Load paper (see "Loading paper in the tray" on page 38).

The toner cartridge is not installed. Install the toner cartridge (see "Replacing the toner cartridge" on page 76).

Make sure the protect cover and sheets are removed from the toner cartridge (see "Replacing the toner cartridge" on page 76). If a system error occurs, contact your service representative.

 

The connection cable between the computer and

Disconnect the machine cable and reconnect it (see "Rear view" on page 20).

 

the machine is not connected properly.

 

 

 

 

 

The connection cable between the computer and

If possible, attach the cable to another computer that is working properly and print a job.

 

the machine is defective.

You can also try using a different machine cable.

 

 

 

 

The port setting is incorrect.

Check the Windows printer settings to make sure that the print job is sent to the correct

 

 

port. If the computer has more than one port, make sure that the machine is attached to

 

 

the correct one.

 

 

 

6. Troubleshooting 145

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Samsung SL-M2875FW, SLM2875FW, SLM2875FD manual Printing problems