Troubleshooting | Samsung SL-M2875FW, SLM2875FW, SLM2875FD manual

6. Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

•	Paper feeding problems	143
• Power and cable connecting problems		144
•	Printing problems	145
•	Printing quality problems	149
•	Copying problems	157
•	Scanning problems	158
•	Faxing problems	160
•	Operating system problems	162

Image 280

Samsung SL-M2875FW, SLM2875FW, SLM2875FD manual Troubleshooting

Contents

User’s Guide Basic Appendix Introduction Key benefits Environmentally friendly Wide range of functionality and application support Features by models Included, Blank Not available SyncThru Admin Web Service Easy Eco Driver Easy Capture Manager Fax Samsung Network PC Features by models Google Cloud Print Network Interface 802.11b/g/n wireless LAN aAirPrint Features M267x series M287x series Fax Multi Send Delay SendPriority Send Forwart to Fax Useful to know Machine does not print About this user’s guide General iconsConventions Chapter Important safety symbols Safety informationOperating environment Operating method Installation / Moving Maintenance / Checking Supply usage Accessories Machine overview Front view Rear view Control panel overview M267xN/M287xND M267xF/M267xFN/M287xFD/M267xFH/M287xFW M267xHN/M287xHN Status LED Print Screen Turning on the machine Installing the driver locally Windows Accessories RunCollection Program optional. Then, click Next From the Windows 8 Start Screen Search and click Samsung Printer Experience Reinstalling the driver 3Click Programs and Features Menu Overview and Basic Setup Menu overview Accessing the menuMachine’s functions 71, Receiving setup on Darkness Rcv. Forward Sending Copy Setup System Setup Print Setup e Change Default Machine Setup Toner SaveSystem Timeout Ringer See Print menu on Network Conf.a Clear Settinga Network TCP/IP IPv4aUPnPSSDP SetIP Machine’s basic settings Press Stop/Clear button to return to ready mode Media and tray To change the size, you need to adjust the paper guidesTray overview Power voltage Available paper Paper type available for duplex printing Loading paper in the tray Tips on using the manual feeder Loading in manual feeder Media and tray Manager select Switch to advanced mode Device Settings Printing on special mediaPrinting the special media Face up Types Tray Manual feeder Plain Thick Thicker Envelope Transparency Labels Card stock/ Custom-sized paper Setting the paper size and type Preprinted paper Using the output support Preparing originals On the scanner glass Loading originals Document feeder Document input tray Adjust the document feeder width guides to the paper size Printing Basic printingSelect your machine from the Select Printer list Canceling a print job Using a favorite setting Opening printing preferencesClick Properties or Preferences To save a Favorites item, follow these steps Setting Eco mode on the control panel Eco printingAvailable depending on the model Printing Preferences window Setting Eco mode on the driver Off Set the Eco mode off On Set the Eco mode on Basic printing Basic copy Basic copyingPress Start Darkness Changing the settings for each copyOriginal Reduced or enlarged copy ID card copying Press ID Copy on the control panel Place Front Side and Press Start appears on the display Basic copying Switch to advanced mode Scan to PC Settings Basic scanningBasic Scanning Select the option you want and press OK Scanning begins Preparing to fax Basic faxingSending a fax Sending a fax to multiple destinations Sending a fax manually Adjusting the document settings ResolutionReceiving a fax Darkness Maintenance Ordering supplies and accessories Type Model Average yield a Part name Available suppliesImaging Unit Available maintenance parts Handling instructions Storing the toner cartridgeToner cartridge usage Estimated cartridge life Redistributing toner M2670/M2870 series M2675/M2676/M2875/M2876 series Replacing the toner cartridge M2670/M2870 series M2675/M2676/M2875/M2876 series Replacing the imaging unit Replacing the imaging unit Monitoring the supplies life Setting the toner low alert Manager Switch to advanced mode Device Settings Cleaning the machine Cleaning the outside Cleaning the inside Cleaning the machine Cleaning the pickup roller Cleaning the machine Cleaning the scan unit Scanner lid Scanner glass Document feeder glass White bar Tips for moving & storing your machine Troubleshooting Tips for avoiding paper jams Clearing original document jams Original paper jam in front of scanner Original paper jam inside of scanner Original paper jam in exit area of scanner Clearing paper jams Tray Manual tray Inside the machine M2670/M2870 series M2675/M2676/M2875/M2876 series Exit area Duplex unit area Clearing paper jams Understanding the status LED Color of the LED indicates the machines current status Wireless Status Description Off Status Description Power Machine is in power save modeEco mode is on seeEco printing on Off Eco mode is off Understanding display messages Paper Jam-related messages Toner-related messages Message Meaning Suggested solutions Replace new cart Replacing the toner cartridge on Message Meaning Suggested solutions Install Imaging unit-related messagesInvalid Prepare New Misc. messages Tray-related messagesNetwork-related messages Appendix Specifications General specifications Specifications Print media specifications LegalUS Folio Plain paper Oficio Monarch Envelope No Envelope Envelope DLEnvelope C5 Envelope C6 Card stock Postcard Bond paper Refer to the PlainMinimum size custom Maximum size custom Operating system Requirement recommended Free HDD space Windows XPWindows Server Windows Vista Mac Operating system Requirements RecommendedFree HDD space Mac OS X Unix LinuxItems Requirements Operating system Items Specifications Network interface Network environmentItems Requirements Free HDD space Up to 100 MB Network operating system Items Specifications Network protocols Wireless security Ozone safety Laser safety statementRegulatory information Power saver Recycling United States of America only Applicable in countries with separate collection systemsCorrect disposal of batteries in this product FCC information to the user Federal Communications Commission FCC Canadian radio interference regulationsUnited States of America FCC Statement for Wireless LAN use Germany onlyTurkey only Russia only Thailand only Canada only Fax Branding Ringer Equivalence Number Replacing the Fitted Plug for UK Only You should also know thatContact the people from you purchased the machine Important warning Approvals and CertificationsDeclaration of conformity European countries Green and Yellow Earth EU countries EC CertificationEEA/EFTA countries No limitations at this time Wireless guidance Israel only Regulatory compliance statements Regulatory information China only Copyright REV Advanced Advanced 138 Software Installation Click Continue Installation for MacType and click Continue Reinstallation for Mac Or Print & Fax Installation for Linux Installing the Unified Linux Driver Reinstallation for Linux Using a Network- Connected Machine SyncThru Web Service SyncThru Web Admin ServiceSetIP wired network setup Wired network setup IPv4 configuration using SetIP WindowsPrinting a network configuration report Setting IP address IPv4 configuration using SetIP Mac Network manager before proceeding IPv4 configuration using SetIP Linux Preferences or AdministratorSet IP Address button Click Installing driver over the network Software to Install window Read and accept The software End User License Agreement Silent installation Mode From Charms, select Settings Change PC settings DevicesClick Add a device Address on Command- line Definition Description Opens Printers and Faxes MacPrinters and Faxes folder Install the Linux driver and add network printer LinuxContinue Click IP and select HP Jetdirect Socket in Protocol Installing the Unix printer driver package Add a network printerUnpack the Unix printer driver package Go to the unpacked directory Uninstalling the printer driver package Setting up the printerFollowing procedures Accept printername Enable printername Installing driver over the network IPv6 configuration DHCPv6 address configurationActivating IPv6 From the control panel From the SyncThru Web Service Select Menu Network TCP/IP IPv6 DHCPv6 Config onID admin Password sec00000 Settings IPv6 address configuration Wireless network setup Wireless network name and network passwordUnderstanding your network type Getting started Introducing wireless set up methods With Access Point From the machine’s control panel See Setting the Wi-Fi Direct for mobile printing on Using the WPS button Network Wireless OK WPS SettingItems to prepare Choosing your type Re-connecting to a network Machines with a display screen Disconnecting from a network Canceling the connection processUsing the menu button Access point via USB cable Setup using Windows Read and accept The software End User License Agreement Operation Mode Select Infrastructure Access point without a USB cable recommended Select the components to be installed Screen. Then, click Next If below screen appears, press Ad hoc via USB cable Operation Mode Select ad hoc Creating the ad hoc network in Windows For the Dhcp method For the Static method Setup using Mac Wireless Network Setting Complete window appears. Click Next Continue Next If the screen does not appear, go to step Wireless Network Setting Complete window appears. Click Next Cable between the computer and machine. Click Next Click Continue If the screen does not appear, go to step Creating the ad hoc network in Mac Operation Mode Select ad hoc Printing a network configuration report Using a network cableMachine when configuring the wireless network Quit IP setting using SetIP Program Windows Configuring the machine’s wireless networkUsing SyncThru Web Service Click Wireless Wizard Turning the Wi-Fi network on/off Setting up Wi-Fi Direct Setting the Wi-Fi Direct for mobile printingClick Wireless Custom You can also turn the Wi-Fi network on/off Enable or disable Wi-Fi Direct and set other options Setting up the mobile deviceEnable Wi-Fi Direct Problems during setup or driver installation Troubleshooting for wireless network Click Configure Port... button How to compareFor Windows 7/8, select Control Panel Devices and Printers Other problems Wireless network setup Samsung MobilePrint Supported Mobile OSSupported devices Android OS 2.1 or higher IOS 4.0 or higher Setting up AirPrint You can enable the IPP protocol or mDNS protocolAirPrint Printing via AirPrint AirPrint Google Cloud Print Registering your Google account to the printerClick Register Confirmation pop-up window appears Printing with Google Cloud Print Click Finish printer registrationClick Manage your printers Tap Click here to Print Select Print with Google Cloud Print Click the Print button Useful Setting Menus Before you begin reading a chapter Portrait Orientation Landscape Description Print menuShort Edge Duplexa Long Edge Copies Emulation Sets the emulation type and option Copy feature Copy menuOriginal Size 2Sided Duplexa 2Sided Rotated Off Prints output sorted into stacks of individual pages Copy Setup Fax Feature Fax menuSend Forward/ Rcv Forward Dial Mode Sending setupTo change the menu options Receiving setup Duplex Printa System setup Machine setup System Timeout Job Timeout Paper setup Sound / Volume Select off, low, middle, and high level ReportNetwork Conf Maintenance Network setup Press Menu Network on the control panel Clear Setting Protocol Mgr Special Features Altitude adjustment Entering various characters Keypad letters and numbersEntering alphanumeric characters Key Assigned numbers, letters, or characters O m n o Setting up the fax address book Using speed dial numbersRegistering a speed dial number Editing speed dial numbers Editing group dial numbers Registering a group dial numberSearching address book for an entry Fax Address Book New & Edit Group Dial on Printing address book Printing features Changing the default print settingsSetting your machine as a default machine Change the settings on each tab Click OK Using advanced print features Printing to a file PRN Understanding special printer features Poster Printing Booklet Printingab Double-sided Printingb Double-sided Printing bDouble-sided Printing Manual a Paper Options Deleting a Editing a watermarkOverlay a Using a page overlay When a confirming message window appears, click YesList box Printing Preferences window, click the Advanced tab What is Direct Printing Utility? Using Direct Printing UtilityPrinting From the Start menu select Programs or All Programs Using the right-click menu Changing printer settingsSelect the machine to use Customize the machine settings Printing a document Printing multiple pages on one sheet Printing on both sides of the paper Printing from applications Using helpLinux printing Configuring Printer Properties Open the Unified Driver ConfiguratorPrinting files Lp -d printer name -o option file name Changing the machine settings Proceeding the print jobUnix printing Press OK to start the print job Image tab Setting the scan settings in the computer Scan featuresBasic scanning method Select Scan to PC Settings menu Scanning from network connected machine Settings Installing a WSD Printer DriverScanning to WSD Scanning from image editing program Scanning using the WSD featureSelect Scan Scan to WSD on the control panel Scanning using the WIA driver Scanning from USB connected machine Mac scanningStart Applications and click Image Capture Click Devices Browse Devices on Menu bar Scanning Linux scanningSelect the scanner on the list Click Properties Editing an image with Image Manager Document is scanned and the image preview appearsPreview Pane To edit your scanned image Fax features Automatic redialingRedialing the fax number Confirming a transmission Select Samsung Network PC Fax from the Print window Sending a fax in the computerClick Send Adding documents to a reserved fax Delaying a fax transmissionEnter the job name and the time Sending a priority fax Canceling a reserved fax jobForwarding a sent fax to another destination Forwarding a received fax Receiving manually in Tel mode Receiving in Answering Machine/Fax modePress OK Press Stop/Clear to return to ready mode Changing the receive modes Press OK when Drpd appears and start over from step Receiving faxes using Drpd modeReceiving faxes with an extension telephone Receiving in secure receiving mode Menu Fax Feature Secure Receive on the control panelPrinting received faxes Printing faxes on both sides of the paper Receiving faxes in memory Printing sent fax report automatically Useful Management Tools Accessing management tools From the Start menu, select Programs or All ProgramsFor Windows 8, from the Charms, select Search Apps Find Samsung Printers Easy Capture Manager Samsung AnyWeb Print How to use Easy Eco Driver Using SyncThru Web Service Logging into SyncThru Web ServiceAccessing SyncThru Web Service SyncThru Web Service overview Settings tab Maintenance tabMail notification setup Security tab Setting the system administrator’s information Using Samsung Easy Document Creator Understanding Samsung Easy Printer Manager Using Samsung Easy Printer ManagerTo open the program Advanced settings user interface overview Troubleshooting button This button opensTroubleshooting Guide when an error occurs Application Fax to PC Settings Device SettingsScan to PC Settings Alert Settings Windows only Samsung Printer Status overview Machine statusIcon Mean Description Toner Level Using Samsung Printer Status Order SuppliesUser’s Guide Close Understanding the Samsung Printer Experience Using Samsung Printer ExperiencePrinter Basic printing Printing from Windows Cancelling a print job Opening more settingsClick More settings Click the Print button to start the print job Eco settings Paper settingsLayout settings Basic Scanning from Samsung Printer Experience Scanning from WindowsJob Accounting This option allows you to print with the given permission Click Scan and save the image Opening Unified Driver Configurator Using the Linux Unified Driver ConfiguratorIcon will automatically be created on your desktop Switches to Printers configuration Printers configurationPrinters tab Classes tab Printer control buttons are, as follows Ports configuration Switches to Ports configuration Troubleshooting Paper feeding problems Power and cable connecting problems Printing problems Print Machine selects print Print job is extremelySlow Half the page is blank Machine prints, but Condition Possible cause Suggested solutions Pages print, but they areBlank Photos is not good Not displayed when you Printers Condition Suggested solutions Light or faded print Printing quality problemsPaper Condition Toner specksDropouts White Spots Black or color background Condition Suggested solutions Vertical linesToner smear Background scatter Characters or pictures Curl or wave Back of printouts are dirty Condition Suggested solutions Wrinkles or creasesSolid color or black pages Character voids Condition Suggested solutions Loose tonerHorizontal stripes Condition Suggested solutions Curl Copying problems Condition Suggested solutions Scanner does not work Scanning problemsUnit scans very slowly Condition Suggested solutions Message appears on your Computer screen Faxing problems You sent Machine dials a number Operating system problems Common Windows problems Common Mac problems Common Linux problems On the scanners list Condition Suggested solutions Machine does not appearMachine does not scan Country/Region Customer Care Center WebSite Cote D’ Ivoire Cyprus Hong Kong Nicaragua Russia Access point 802.11AppleTalk 802.11b/g/n Default CoverageCollation Control Panel Dot Matrix Printer DuplexDuty Cycle EtherTalk EmulationEthernet Fuser Unit Gateway GrayscaleHalftone Mass storage device HDD ITU-T No chart IPM MAC address Modem NetWare Originals PostScript Printer DriverPrint Media PRN file Subnet Mask Toner Cartridge UNC Path Watermark WPA-PSK Index Driver reinstallation for USB cable connected LCD display Up printing Unix Using help Watermark