Troubleshooting | Samsung SLM2875FD, SLM2875FW, SL-M2875FW specification

4. Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

• Tips for avoiding paper jams		92
• Clearing original document jams		93
•	Clearing paper jams	96
• Understanding the status LED		104
•	Understanding display messages	107

This chapter gives helpful information for what to do if you encounter an error. If your machine has a display screen, check the message on the display screen first to solve the error.

If you cannot find a solution to your problem in this chapter, refer to the Troubleshooting chapter in the Advanced User's Guide (see "Troubleshooting" on page 142).

If you cannot find a solution in the User's Guide or the problem persists, call for service.

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Samsung SLM2875FD, SLM2875FW, SL-M2875FW manual Troubleshooting

Contents

User’s Guide Basic Appendix Introduction Key benefits Environmentally friendly Wide range of functionality and application support Features by models Included, Blank Not available SyncThru Admin Web Service Easy Eco Driver Easy Capture Manager Fax Samsung Network PC Features by models AirPrint Network Interface 802.11b/g/n wireless LAN aGoogle Cloud Print Features M267x series M287x series Fax Multi Send Delay SendPriority Send Forwart to Fax Useful to know Machine does not print About this user’s guide General iconsConventions Chapter Operating environment Safety informationImportant safety symbols Operating method Installation / Moving Maintenance / Checking Supply usage Accessories Machine overview Front view Rear view Control panel overview M267xN/M287xND M267xF/M267xFN/M287xFD/M267xFH/M287xFW M267xHN/M287xHN Status LED Print Screen Turning on the machine Installing the driver locally Collection Program optional. Then, click Next Accessories RunWindows From the Windows 8 Start Screen Search and click Samsung Printer Experience Reinstalling the driver 3Click Programs and Features Menu Overview and Basic Setup Machine’s functions Accessing the menuMenu overview 71, Receiving setup on Darkness Rcv. Forward Sending Copy Setup System Setup Print Setup e Change Default Machine Setup Toner SaveSystem Timeout Ringer See Print menu on Network Conf.a Clear Settinga Network TCP/IP IPv4aUPnPSSDP SetIP Machine’s basic settings Press Stop/Clear button to return to ready mode Tray overview To change the size, you need to adjust the paper guidesMedia and tray Power voltage Available paper Paper type available for duplex printing Loading paper in the tray Tips on using the manual feeder Loading in manual feeder Media and tray Manager select Switch to advanced mode Device Settings Printing on special mediaPrinting the special media Face up Types Tray Manual feeder Plain Thick Thicker Envelope Transparency Labels Card stock/ Custom-sized paper Setting the paper size and type Preprinted paper Using the output support Preparing originals On the scanner glass Loading originals Document feeder Document input tray Adjust the document feeder width guides to the paper size Select your machine from the Select Printer list Basic printingPrinting Canceling a print job Using a favorite setting Opening printing preferencesClick Properties or Preferences To save a Favorites item, follow these steps Setting Eco mode on the control panel Eco printingAvailable depending on the model Printing Preferences window Setting Eco mode on the driver Off Set the Eco mode off On Set the Eco mode on Basic printing Press Start Basic copyingBasic copy Original Changing the settings for each copyDarkness Reduced or enlarged copy ID card copying Press ID Copy on the control panel Place Front Side and Press Start appears on the display Basic copying Switch to advanced mode Scan to PC Settings Basic scanningBasic Scanning Select the option you want and press OK Scanning begins Sending a fax Basic faxingPreparing to fax Sending a fax to multiple destinations Sending a fax manually Receiving a fax ResolutionAdjusting the document settings Darkness Maintenance Ordering supplies and accessories Imaging Unit Available suppliesType Model Average yield a Part name Available maintenance parts Toner cartridge usage Storing the toner cartridgeHandling instructions Estimated cartridge life Redistributing toner M2670/M2870 series M2675/M2676/M2875/M2876 series Replacing the toner cartridge M2670/M2870 series M2675/M2676/M2875/M2876 series Replacing the imaging unit Replacing the imaging unit Monitoring the supplies life Setting the toner low alert Manager Switch to advanced mode Device Settings Cleaning the machine Cleaning the outside Cleaning the inside Cleaning the machine Cleaning the pickup roller Cleaning the machine Cleaning the scan unit Scanner lid Scanner glass Document feeder glass White bar Tips for moving & storing your machine Troubleshooting Tips for avoiding paper jams Clearing original document jams Original paper jam in front of scanner Original paper jam inside of scanner Original paper jam in exit area of scanner Clearing paper jams Tray Manual tray Inside the machine M2670/M2870 series M2675/M2676/M2875/M2876 series Exit area Duplex unit area Clearing paper jams Understanding the status LED Color of the LED indicates the machines current status Wireless Status Description Off Status Description Power Machine is in power save modeEco mode is on seeEco printing on Off Eco mode is off Understanding display messages Paper Jam-related messages Toner-related messages Message Meaning Suggested solutions Replace new cart Replacing the toner cartridge on Message Meaning Suggested solutions Install Imaging unit-related messagesInvalid Prepare New Network-related messages Tray-related messagesMisc. messages Appendix Specifications General specifications Specifications Print media specifications LegalUS Folio Plain paper Oficio Monarch Envelope No Envelope Envelope DLEnvelope C5 Envelope C6 Card stock Postcard Bond paper Refer to the PlainMinimum size custom Maximum size custom Operating system Requirement recommended Free HDD space Windows XPWindows Server Windows Vista Mac Operating system Requirements RecommendedFree HDD space Mac OS X Items Requirements Operating system LinuxUnix Items Specifications Network interface Network environmentItems Requirements Free HDD space Up to 100 MB Network operating system Items Specifications Network protocols Wireless security Regulatory information Laser safety statementOzone safety Power saver Recycling Correct disposal of batteries in this product Applicable in countries with separate collection systemsUnited States of America only FCC information to the user United States of America Canadian radio interference regulationsFederal Communications Commission FCC FCC Statement for Wireless LAN use Germany onlyTurkey only Russia only Thailand only Canada only Fax Branding Ringer Equivalence Number Contact the people from you purchased the machine You should also know thatReplacing the Fitted Plug for UK Only Important warning Approvals and CertificationsDeclaration of conformity European countries Green and Yellow Earth EEA/EFTA countries No limitations at this time EC CertificationEU countries Wireless guidance Israel only Regulatory compliance statements Regulatory information China only Copyright REV Advanced Advanced 138 Software Installation Type and click Continue Installation for MacClick Continue Reinstallation for Mac Or Print & Fax Installation for Linux Installing the Unified Linux Driver Reinstallation for Linux Using a Network- Connected Machine SetIP wired network setup SyncThru Web Admin ServiceSyncThru Web Service Wired network setup IPv4 configuration using SetIP WindowsPrinting a network configuration report Setting IP address IPv4 configuration using SetIP Mac Network manager before proceeding IPv4 configuration using SetIP Linux Preferences or AdministratorSet IP Address button Click Installing driver over the network Software to Install window Read and accept The software End User License Agreement Silent installation Mode From Charms, select Settings Change PC settings DevicesClick Add a device Address on Command- line Definition Description Printers and Faxes folder MacOpens Printers and Faxes Install the Linux driver and add network printer LinuxContinue Click IP and select HP Jetdirect Socket in Protocol Installing the Unix printer driver package Add a network printerUnpack the Unix printer driver package Go to the unpacked directory Uninstalling the printer driver package Setting up the printerFollowing procedures Accept printername Enable printername Installing driver over the network IPv6 configuration DHCPv6 address configurationActivating IPv6 From the control panel From the SyncThru Web Service Select Menu Network TCP/IP IPv6 DHCPv6 Config onID admin Password sec00000 Settings IPv6 address configuration Wireless network setup Wireless network name and network passwordUnderstanding your network type Getting started Introducing wireless set up methods With Access Point From the machine’s control panel See Setting the Wi-Fi Direct for mobile printing on Using the WPS button Network Wireless OK WPS SettingItems to prepare Choosing your type Re-connecting to a network Machines with a display screen Using the menu button Canceling the connection processDisconnecting from a network Access point via USB cable Setup using Windows Read and accept The software End User License Agreement Operation Mode Select Infrastructure Access point without a USB cable recommended Select the components to be installed Screen. Then, click Next If below screen appears, press Ad hoc via USB cable Operation Mode Select ad hoc Creating the ad hoc network in Windows For the Dhcp method For the Static method Setup using Mac Wireless Network Setting Complete window appears. Click Next Continue Next If the screen does not appear, go to step Wireless Network Setting Complete window appears. Click Next Cable between the computer and machine. Click Next Click Continue If the screen does not appear, go to step Creating the ad hoc network in Mac Operation Mode Select ad hoc Printing a network configuration report Using a network cableMachine when configuring the wireless network Quit IP setting using SetIP Program Windows Configuring the machine’s wireless networkUsing SyncThru Web Service Click Wireless Wizard Turning the Wi-Fi network on/off Setting up Wi-Fi Direct Setting the Wi-Fi Direct for mobile printingClick Wireless Custom You can also turn the Wi-Fi network on/off Enable Wi-Fi Direct Setting up the mobile deviceEnable or disable Wi-Fi Direct and set other options Problems during setup or driver installation Troubleshooting for wireless network For Windows 7/8, select Control Panel Devices and Printers How to compareClick Configure Port... button Other problems Wireless network setup Samsung MobilePrint Supported Mobile OSSupported devices Android OS 2.1 or higher IOS 4.0 or higher Setting up AirPrint You can enable the IPP protocol or mDNS protocolAirPrint Printing via AirPrint AirPrint Google Cloud Print Registering your Google account to the printerClick Register Confirmation pop-up window appears Printing with Google Cloud Print Click Finish printer registrationClick Manage your printers Tap Click here to Print Select Print with Google Cloud Print Click the Print button Useful Setting Menus Before you begin reading a chapter Short Edge Duplexa Long Edge Copies Print menuPortrait Orientation Landscape Description Emulation Sets the emulation type and option Copy feature Copy menuOriginal Size 2Sided Duplexa 2Sided Rotated Off Prints output sorted into stacks of individual pages Copy Setup Fax Feature Fax menuSend Forward/ Rcv Forward To change the menu options Sending setupDial Mode Receiving setup Duplex Printa System setup Machine setup System Timeout Job Timeout Paper setup Sound / Volume Network Conf ReportSelect off, low, middle, and high level Maintenance Network setup Press Menu Network on the control panel Clear Setting Protocol Mgr Special Features Altitude adjustment Entering various characters Keypad letters and numbersEntering alphanumeric characters Key Assigned numbers, letters, or characters O m n o Setting up the fax address book Using speed dial numbersRegistering a speed dial number Editing speed dial numbers Editing group dial numbers Registering a group dial numberSearching address book for an entry Fax Address Book New & Edit Group Dial on Printing address book Printing features Changing the default print settingsSetting your machine as a default machine Change the settings on each tab Click OK Using advanced print features Printing to a file PRN Understanding special printer features Poster Printing Booklet Printingab Double-sided Printingb Double-sided Printing bDouble-sided Printing Manual a Paper Options Overlay a Editing a watermarkDeleting a Using a page overlay When a confirming message window appears, click YesList box Printing Preferences window, click the Advanced tab What is Direct Printing Utility? Using Direct Printing UtilityPrinting From the Start menu select Programs or All Programs Using the right-click menu Changing printer settingsSelect the machine to use Customize the machine settings Printing a document Printing multiple pages on one sheet Printing on both sides of the paper Linux printing Using helpPrinting from applications Configuring Printer Properties Open the Unified Driver ConfiguratorPrinting files Lp -d printer name -o option file name Changing the machine settings Proceeding the print jobUnix printing Press OK to start the print job Image tab Basic scanning method Scan featuresSetting the scan settings in the computer Select Scan to PC Settings menu Scanning from network connected machine Scanning to WSD Installing a WSD Printer DriverSettings Select Scan Scan to WSD on the control panel Scanning using the WSD featureScanning from image editing program Scanning using the WIA driver Scanning from USB connected machine Mac scanningStart Applications and click Image Capture Click Devices Browse Devices on Menu bar Scanning Linux scanningSelect the scanner on the list Click Properties Editing an image with Image Manager Document is scanned and the image preview appearsPreview Pane To edit your scanned image Fax features Automatic redialingRedialing the fax number Confirming a transmission Click Send Sending a fax in the computerSelect Samsung Network PC Fax from the Print window Enter the job name and the time Delaying a fax transmissionAdding documents to a reserved fax Forwarding a sent fax to another destination Canceling a reserved fax jobSending a priority fax Forwarding a received fax Receiving manually in Tel mode Receiving in Answering Machine/Fax modePress OK Press Stop/Clear to return to ready mode Changing the receive modes Receiving faxes with an extension telephone Receiving faxes using Drpd modePress OK when Drpd appears and start over from step Receiving in secure receiving mode Menu Fax Feature Secure Receive on the control panelPrinting received faxes Printing faxes on both sides of the paper Receiving faxes in memory Printing sent fax report automatically Useful Management Tools Accessing management tools From the Start menu, select Programs or All ProgramsFor Windows 8, from the Charms, select Search Apps Find Samsung Printers Easy Capture Manager Samsung AnyWeb Print How to use Easy Eco Driver Using SyncThru Web Service Logging into SyncThru Web ServiceAccessing SyncThru Web Service SyncThru Web Service overview Settings tab Maintenance tabMail notification setup Security tab Setting the system administrator’s information Using Samsung Easy Document Creator To open the program Using Samsung Easy Printer ManagerUnderstanding Samsung Easy Printer Manager Advanced settings user interface overview Troubleshooting button This button opensTroubleshooting Guide when an error occurs Application Fax to PC Settings Device SettingsScan to PC Settings Alert Settings Windows only Samsung Printer Status overview Machine statusIcon Mean Description Toner Level Using Samsung Printer Status Order SuppliesUser’s Guide Close Printer Using Samsung Printer ExperienceUnderstanding the Samsung Printer Experience Basic printing Printing from Windows Cancelling a print job Opening more settingsClick More settings Click the Print button to start the print job Eco settings Paper settingsLayout settings Basic Scanning from Samsung Printer Experience Scanning from WindowsJob Accounting This option allows you to print with the given permission Click Scan and save the image Icon will automatically be created on your desktop Using the Linux Unified Driver ConfiguratorOpening Unified Driver Configurator Printers tab Printers configurationSwitches to Printers configuration Classes tab Printer control buttons are, as follows Ports configuration Switches to Ports configuration Troubleshooting Paper feeding problems Power and cable connecting problems Printing problems Print Machine selects print Print job is extremelySlow Half the page is blank Machine prints, but Condition Possible cause Suggested solutions Pages print, but they areBlank Photos is not good Not displayed when you Printers Paper Printing quality problemsCondition Suggested solutions Light or faded print Condition Toner specksDropouts White Spots Toner smear Condition Suggested solutions Vertical linesBlack or color background Background scatter Characters or pictures Curl or wave Solid color or black pages Condition Suggested solutions Wrinkles or creasesBack of printouts are dirty Horizontal stripes Condition Suggested solutions Loose tonerCharacter voids Condition Suggested solutions Curl Copying problems Unit scans very slowly Scanning problemsCondition Suggested solutions Scanner does not work Condition Suggested solutions Message appears on your Computer screen Faxing problems You sent Machine dials a number Operating system problems Common Windows problems Common Mac problems Common Linux problems Machine does not scan Condition Suggested solutions Machine does not appearOn the scanners list Country/Region Customer Care Center WebSite Cote D’ Ivoire Cyprus Hong Kong Nicaragua Russia Access point 802.11AppleTalk 802.11b/g/n Default CoverageCollation Control Panel Duty Cycle DuplexDot Matrix Printer EtherTalk EmulationEthernet Fuser Unit Gateway GrayscaleHalftone Mass storage device HDD ITU-T No chart IPM MAC address Modem NetWare Originals PostScript Printer DriverPrint Media PRN file Subnet Mask Toner Cartridge UNC Path Watermark WPA-PSK Index Driver reinstallation for USB cable connected LCD display Up printing Unix Using help Watermark