Samsung SL-M2875FW, SLM2875FD, SLM2875FW 4. Troubleshooting

4. Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

• Tips for avoiding paper jams 92

• Clearing original document jams 93

• Clearing paper jams 96

• Understanding the status LED 104

• Understanding display messages 107

This chapter gives helpful information for what to do if you encounter an error. If your machine

has a display screen, check the message on the display screen first to solve the error.

If you cannot find a solution to your problem in this chapter, refer to the Troubleshooting

chapter in the Advanced User's Guide (see "Troubleshooting" on page 142).

If you cannot find a solution in the User's Guide or the problem persists, call for service.

Contents

Main BASIC 1. Introduction 2. Menu Overview and Basic Setup 3. Maintenance 4. Troubleshooting Page 1. Introduction Key benefits Environmentally friendly Fast high resolution printing Convenience Key benefits Wide range of functionality and application support Supports various wireless network setting method Operating System Software Page Page Variety feature (: Included, Blank: Not available) Useful to know About this users guide Conventions General icons Explanation of all icons and signs used in this chapter Important safety symbols Operating environment Warning Operating method Installation / Moving Maintenance / Checking Supply usage Accessories Front view Rear view M267xN/M287xND M267xF/M267xFN/M287xFD/M267xFH/M287xFW/ M267xHN/M287xHN Page Turning on the machine 1 Page Windows 3 4 From the Windows 8 Start Screen 1 The driver is automatically installed from the Windows Update. on. 2 3 Reinstalling the driver Page Page Page Page Page Machines basic settings 1 2 3 4 Machines basic settings 5 This chapter provides information on how to load print media into your machine. Tray overview To change the size, you need to adjust the paper guides. Paper type available for duplex printing Loading paper in the tray Loading in manual feeder Page Printing on special media Envelope Transparency Labels Card stock/ Custom-sized paper Preprinted paper Setting the paper size and type 1 2 Using the output support Preparing originals Loading originals 1 On the scanner glass 2 3 In the document feeder 1 2 3 Printing 1 2 3 5 4 Canceling a print job Opening printing preferences 1 2 3 4 Using a favorite setting 1 2 3 4 5 Using help Eco printing Setting Eco mode on the control panel 1 Setting Eco mode on the driver Eco options Result simulator Page Page Changing the settings for each copy Darkness 1 Original 1 Reduced or enlarged copy To select from the predefined copy sizes 1 To scale the copy by directly entering the scale rate 2 ID card copying Page Page Basic scanning Basic Scanning 1 2 3 1 2 3 4 Page 5 6 7 8 Receiving a fax 2 3. Maintenance Page Available supplies Available maintenance parts Storing the toner cartridge Handling instructions Toner cartridge usage Storing the toner cartridge Estimated cartridge life Redistributing toner Page Page Replacing the toner cartridge Page Page Replacing the imaging unit When a imaging unit has reached the end of life, the machine will stop printing. Page Monitoring the supplies life Setting the toner low alert 1 2 Cleaning the outside Cleaning the inside Page Cleaning the pickup roller Page Page Page Page 4. Troubleshooting Tips for avoiding paper jams Clearing original document jams When an original document jams in the document feeder, a warning message appears on the display. Original paper jam in front of scanner Page Page Page Page Page Page Page Page Page Page The color of the LED indicates the machine's current status. Page Page Paper Jam-related messages Toner-related messages Page Imaging unit-related messages Tray-related messages Network-related messages Misc. messages Page General specifications Page Print media specifications Page Page System requirements Microsoft Windows Mac Linux Unix Network environment Page Laser safety statement Ozone safety Power saver Recycling China only Correct disposal of this product (Waste electrical & electronic equipment) (Applicable in countries with separate collection systems) (The United States of America only) Correct disposal of batteries in this product State of California Proposition 65 Warning (USA only) Taiwan only FCC information to the user Canadian radio interference regulations United States of America Federal Communications Commission (FCC) Intentional emitter per FCC Part 15 FCC Statement for Wireless LAN use: Fax Branding Ringer Equivalence Number You should also know that: Replacing the Fitted Plug (for UK Only) Important Important warning: Declaration of conformity (European countries) Approvals and Certifications EC Certification European radio approval information (for products fitted with EU-approved radio devices) European states qualified under wireless approvals: European states with restrictions on use: Israel only Wireless guidance Page Page Copyright Page ADVANCED 1. Software Installation 2. Using a Network-Connected Machine 3. Useful Setting Menus 4. Special Features ADVANCED 6. Troubleshooting 1. Software Installation Installation for Mac Reinstallation for Mac Installation for Linux Reinstallation for Linux 2. Using a Network- Connected Machine Useful network programs SyncThru Web Service SyncThru Web Admin Service SetIP wired network setup Printing a network configuration report 1 2 Page Page Page Page From the Windows 8 Start Screen 1 2 3 4 5 Page Mac 1 on. 3 For Mac OS X 10.8, double-click the CD-ROM that appears on Finder. 4 5 6 7 8 Page Page 6 7 8 Uninstalling the printer driver package Setting up the printer 1 2 3 Page From the control panel Activating IPv6 1 2 3 DHCPv6 address configuration Page IPv6 address configuration 1 2 3 Getting started Understanding your network type Wireless network name and network password Page Page Page Using the WPS button Items to prepare Choosing your type Machines with a display screen Connecting in PBC mode 1 2 3 Connecting in PIN mode 1 2 3 Re-connecting to a network Canceling the connection process Disconnecting from a network Using the menu button 1 2 Setup using Windows Access point via USB cable Creating the infrastructure network 3 4 5 6 7 the name (SSID) of the access point you want to use and click Next. 8 9 10 11 12 Access point without a USB cable (recommended) 1 3 4 Page Ad hoc via USB cable Creating the ad hoc network in Windows 1 3 4 5 6 Page Page 13 14 15 cable between the computer and machine. Click Next. Page Page Page 12 13 14 15 Using a network cable Items to prepare Printing a network configuration report 1 2 3 4 5 6 7 8 3 9 10 4 5 6 Setting the Wi-Fi Direct for mobile printing Setting up Wi-Fi Direct Setting up the mobile device Troubleshooting for wireless network Problems during setup or driver installation Printers Not Found Connecting Failure - SSID Not Found Connecting Failure - Invalid Security Connecting Failure - General Connection Error Connecting Failure - Connected Wired Network Connecting Failure - Assigning the IP address PC Connection Error Other problems Page Samsung MobilePrint What is Samsung MobilePrint? Downloading Samsung MobilePrint Supported Mobile OS Supported devices AirPrint Page Google Cloud Print Registering your Google account to the printer 1 2 3 4 5 6 Page Page Page Before you begin reading a chapter Print menu Press (Menu) > Print Setup on the control panel. Page Copy feature Press (copy) > (Menu) > Copy Feature on the control panel. Page Copy Setup Press (copy) > (Menu) > Copy Setup on the control panel. Fax Feature Press (fax) > (Menu)> Fax Feature on the control panel. Sending setup Press (fax) > (Menu) > Fax Setup > Sending on the control panel. Receiving setup Press (fax) > (Menu) > Fax Setup > Receiving on the control panel. Machine setup Press (Menu) > System Setup > Machine Setup on the control panel. Page Paper setup Press (Menu) > System Setup > Paper Setup on the control panel. Sound / Volume Press (Menu) > System Setup > Sound/Volume on the control panel. Report Press (Menu) > System Setup > Report on the control panel. Maintenance Press (Menu) > System Setup > Maintenance on the control panel. Network setup Press (Menu)> Network on the control panel, Page 4. Special Features Altitude adjustment Entering various characters Entering alphanumeric characters Keypad letters and numbers Entering various characters Page Page Page Changing the default print settings 1 2 3 4 5 6 Setting your machine as a default machine 1 2 3 4 Using advanced print features Printing to a file (PRN) 1 2 3 Understanding special printer features Page Page Page Page Using Direct Printing Utility What is Direct Printing Utility? Printing 1 2 3 4 5 6 Page Page Page Printing files Configuring Printer Properties 1 2 4 3 Unix printing 1 2 3 4 5 Changing the machine settings General tab Image tab Text tab Margins tab Printer-Specific Settings tab Basic scanning method Setting the scan settings in the computer Page 4 5 Scanning to WSD 4 Installing a WSD Printer Driver 1 2 3 Page Page Page Page Page Automatic redialing 1 2 3 Redialing the fax number 1 2 3 1 2 3 4 5 6 Page Page Page Changing the receive modes 1 2 3 Receiving manually in Tel mode Receiving in Answering Machine/Fax mode 1 2 3 4 Receiving in secure receiving mode Printing received faxes 1 2 3 Printing faxes on both sides of the paper 1 2 3 Receiving faxes in memory 2 Printing sent fax report automatically 1 Page Accessing management tools Page Page Easy Eco Driver Accessing SyncThru Web Service 1 2 Logging into SyncThru Web Service 1 2 SyncThru Web Service overview 1 2 3 Page Using Samsung Easy Document Creator Understanding Samsung Easy Printer Manager Advanced settings user interface overview Device Settings Scan to PC Settings Fax to PC Settings Alert Settings (Windows only) Job Accounting Using Samsung Printer Status Samsung Printer Status overview Using Samsung Printer Status Understanding the Samsung Printer Experience Printing from Windows 8 This section explains common printing tasks from the Start screen. Basic printing 1 2 3 4 Page Page Security tab Scanning from Windows 8 Scanning from Samsung Printer Experience 1 2 3 4 5 6 7 Opening Unified Driver Configurator 1 2 3 Printers configuration Printers tab Classes tab Ports configuration 6. Troubleshooting Paper feeding problems Power and cable connecting problems Click this link to open an animation about solving power problems. Page Page Page Page Page Page Page Page Page A A Page Copying problems Page Scanning problems Page Faxing problems Common Windows problems Common Mac problems Common Linux problems Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page A address book address book setup AirPrint AnyWeb Print B buttons G general icons general settings glossary google cloud printing I id copy ID copy button J N network Printing n-up printing O R rear view regulatiory information reports SyncThru Web Service resolution S W wireless network watermark Windows wireless