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Samsung SLM2875FW, SL-M2875FW, SLM2875FD manual Exit area

Models: SL-M2875FW SLM2875FW SLM2875FD

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Clearing paper jams

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4. Troubleshooting 101

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Samsung SLM2875FW, SL-M2875FW, SLM2875FD manual Exit area

Contents

User’s Guide Basic Appendix Introduction Key benefits Environmentally friendlyWide range of functionality and application support Features by models Included, Blank Not availableSyncThru Admin Web Service Easy Eco Driver Easy Capture Manager Fax Samsung Network PCFeatures by models Network Interface 802.11b/g/n wireless LAN a Google Cloud PrintAirPrint Priority Send Features M267x series M287x series Fax Multi SendDelay Send Forwart to FaxUseful to know Machine does not printConventions About this user’s guideGeneral icons ChapterSafety information Important safety symbolsOperating environment Operating method Installation / Moving Maintenance / Checking Supply usage Accessories Machine overviewFront view Rear view Control panel overview M267xN/M287xNDM267xF/M267xFN/M287xFD/M267xFH/M287xFW M267xHN/M287xHN Status LED Print ScreenTurning on the machine Installing the driver locally Accessories Run WindowsCollection Program optional. Then, click Next From the Windows 8 Start Screen Search and click Samsung Printer ExperienceReinstalling the driver 3Click Programs and FeaturesMenu Overview and Basic Setup Accessing the menu Menu overviewMachine’s functions 71, Receiving setup on Darkness Rcv. Forward SendingSystem Timeout Ringer Copy Setup System Setup Print Setup eChange Default Machine Setup Toner Save See Print menu onUPnPSSDP Network Conf.a Clear SettingaNetwork TCP/IP IPv4a SetIPMachine’s basic settings Press Stop/Clear button to return to ready mode To change the size, you need to adjust the paper guides Media and trayTray overview Power voltage Available paper Paper type available for duplex printingLoading paper in the tray Tips on using the manual feeder Loading in manual feederMedia and tray Printing the special media Face up Manager select Switch to advanced mode Device SettingsPrinting on special media Types Tray Manual feeder Plain Thick ThickerEnvelope Transparency Labels Card stock/ Custom-sized paper Setting the paper size and type Preprinted paperUsing the output support Preparing originalsOn the scanner glass Loading originalsDocument feeder Document input trayAdjust the document feeder width guides to the paper size Basic printing PrintingSelect your machine from the Select Printer list Canceling a print job Click Properties or Preferences Using a favorite settingOpening printing preferences To save a Favorites item, follow these stepsAvailable depending on the model Setting Eco mode on the control panelEco printing Printing Preferences windowSetting Eco mode on the driver Off Set the Eco mode off On Set the Eco mode onBasic printing Basic copying Basic copyPress Start Changing the settings for each copy DarknessOriginal Reduced or enlarged copy ID card copyingPress ID Copy on the control panel Place Front Side and Press Start appears on the displayBasic copying Basic Scanning Switch to advanced mode Scan to PC SettingsBasic scanning Select the option you want and press OK Scanning beginsBasic faxing Preparing to faxSending a fax Sending a fax to multiple destinations Sending a fax manuallyResolution Adjusting the document settingsReceiving a fax Darkness Maintenance Ordering supplies and accessories Available supplies Type Model Average yield a Part nameImaging Unit Available maintenance parts Storing the toner cartridge Handling instructionsToner cartridge usage Estimated cartridge life Redistributing toner M2670/M2870 series M2675/M2676/M2875/M2876 series Replacing the toner cartridge M2670/M2870 series M2675/M2676/M2875/M2876 series Replacing the imaging unit Replacing the imaging unit Monitoring the supplies life Setting the toner low alert Manager Switch to advanced mode Device SettingsCleaning the machine Cleaning the outsideCleaning the inside Cleaning the machine Cleaning the pickup roller Cleaning the machine Cleaning the scan unit Scanner lid Scanner glass Document feeder glass White bar Tips for moving & storing your machine Troubleshooting Tips for avoiding paper jams Clearing original document jams Original paper jam in front of scannerOriginal paper jam inside of scanner Original paper jam in exit area of scanner Clearing paper jams TrayManual tray Inside the machine M2670/M2870 series M2675/M2676/M2875/M2876 series Exit area Duplex unit area Clearing paper jams Understanding the status LED Color of the LED indicates the machines current statusWireless Status Description OffEco mode is on seeEco printing on Status Description PowerMachine is in power save mode Off Eco mode is offUnderstanding display messages Paper Jam-related messagesToner-related messages Message Meaning Suggested solutions Replace new cart Replacing the toner cartridge onInvalid Message Meaning Suggested solutions InstallImaging unit-related messages Prepare NewTray-related messages Misc. messagesNetwork-related messages Appendix Specifications General specificationsSpecifications US Folio Print media specificationsLegal Plain paper OficioEnvelope C5 Monarch Envelope NoEnvelope Envelope DL Envelope C6Minimum size custom Card stockPostcard Bond paper Refer to the Plain Maximum size customWindows Server Operating system Requirement recommendedFree HDD space Windows XP Windows VistaFree HDD space MacOperating system Requirements Recommended Mac OS XLinux UnixItems Requirements Operating system Items Requirements Free HDD space Up to 100 MB Items Specifications Network interfaceNetwork environment Network operating systemItems Specifications Network protocols Wireless securityLaser safety statement Ozone safetyRegulatory information Power saver RecyclingApplicable in countries with separate collection systems United States of America onlyCorrect disposal of batteries in this product FCC information to the user Canadian radio interference regulations Federal Communications Commission FCCUnited States of America Turkey only FCC Statement for Wireless LAN useGermany only Russia only Thailand only Canada onlyFax Branding Ringer Equivalence Number You should also know that Replacing the Fitted Plug for UK OnlyContact the people from you purchased the machine Declaration of conformity European countries Important warningApprovals and Certifications Green and Yellow EarthEC Certification EU countriesEEA/EFTA countries No limitations at this time Wireless guidance Israel only Regulatory compliance statementsRegulatory information China only Copyright REVAdvanced Advanced 138 Software Installation Installation for Mac Click ContinueType and click Continue Reinstallation for Mac Or Print & FaxInstallation for Linux Installing the Unified Linux DriverReinstallation for Linux Using a Network- Connected Machine SyncThru Web Admin Service SyncThru Web ServiceSetIP wired network setup Printing a network configuration report Wired network setupIPv4 configuration using SetIP Windows Setting IP addressIPv4 configuration using SetIP Mac Network manager before proceedingSet IP Address button IPv4 configuration using SetIP LinuxPreferences or Administrator ClickInstalling driver over the network Software to Install windowRead and accept The software End User License Agreement Click Add a device Silent installation ModeFrom Charms, select Settings Change PC settings Devices Address onCommand- line Definition Description Mac Opens Printers and FaxesPrinters and Faxes folder Continue Install the Linux driver and add network printerLinux Click IP and select HP Jetdirect Socket in ProtocolUnpack the Unix printer driver package Installing the Unix printer driver packageAdd a network printer Go to the unpacked directoryFollowing procedures Uninstalling the printer driver packageSetting up the printer Accept printername Enable printernameInstalling driver over the network Activating IPv6 IPv6 configurationDHCPv6 address configuration From the control panelID admin Password sec00000 From the SyncThru Web ServiceSelect Menu Network TCP/IP IPv6 DHCPv6 Config on SettingsIPv6 address configuration Understanding your network type Wireless network setupWireless network name and network password Getting startedIntroducing wireless set up methods With Access Point From the machine’s control panelSee Setting the Wi-Fi Direct for mobile printing on Items to prepare Using the WPS buttonNetwork Wireless OK WPS Setting Choosing your typeRe-connecting to a network Machines with a display screenCanceling the connection process Disconnecting from a networkUsing the menu button Access point via USB cable Setup using WindowsRead and accept The software End User License Agreement Operation Mode Select Infrastructure Access point without a USB cable recommended Select the components to be installedScreen. Then, click Next If below screen appears, press Ad hoc via USB cable Operation Mode Select ad hoc Creating the ad hoc network in WindowsFor the Dhcp method For the Static methodSetup using Mac Wireless Network Setting Complete window appears. Click NextContinue Next If the screen does not appear, go to stepWireless Network Setting Complete window appears. Click Next Cable between the computer and machine. Click NextClick Continue If the screen does not appear, go to step Creating the ad hoc network in Mac Operation Mode Select ad hoc Machine when configuring the wireless network Printing a network configuration reportUsing a network cable QuitUsing SyncThru Web Service IP setting using SetIP Program WindowsConfiguring the machine’s wireless network Click Wireless WizardTurning the Wi-Fi network on/off Click Wireless Custom Setting up Wi-Fi DirectSetting the Wi-Fi Direct for mobile printing You can also turn the Wi-Fi network on/offSetting up the mobile device Enable or disable Wi-Fi Direct and set other optionsEnable Wi-Fi Direct Problems during setup or driver installation Troubleshooting for wireless networkHow to compare Click Configure Port... buttonFor Windows 7/8, select Control Panel Devices and Printers Other problems Wireless network setup Supported devices Samsung MobilePrintSupported Mobile OS Android OS 2.1 or higher IOS 4.0 or higherAirPrint Setting up AirPrintYou can enable the IPP protocol or mDNS protocol Printing via AirPrintAirPrint Click Register Google Cloud PrintRegistering your Google account to the printer Confirmation pop-up window appearsClick Manage your printers Printing with Google Cloud PrintClick Finish printer registration Tap Click here to PrintSelect Print with Google Cloud Print Click the Print buttonUseful Setting Menus Before you begin reading a chapter Print menu Portrait Orientation Landscape DescriptionShort Edge Duplexa Long Edge Copies Emulation Sets the emulation type and option Original Size Copy featureCopy menu 2Sided Duplexa 2Sided RotatedOff Prints output sorted into stacks of individual pages Copy Setup Send Forward/ Rcv Fax FeatureFax menu ForwardSending setup Dial ModeTo change the menu options Receiving setup Duplex PrintaSystem setup Machine setupSystem Timeout Job TimeoutPaper setup Sound / VolumeReport Select off, low, middle, and high levelNetwork Conf Maintenance Network setup Press Menu Network on the control panelClear Setting Protocol MgrSpecial Features Altitude adjustment Entering alphanumeric characters Entering various charactersKeypad letters and numbers Key Assigned numbers, letters, or charactersO m n o Registering a speed dial number Setting up the fax address bookUsing speed dial numbers Editing speed dial numbersSearching address book for an entry Editing group dial numbersRegistering a group dial number Fax Address Book New & Edit Group Dial onPrinting address book Setting your machine as a default machine Printing featuresChanging the default print settings Change the settings on each tab Click OKUsing advanced print features Printing to a file PRNUnderstanding special printer features Poster PrintingBooklet Printingab Double-sided Printingb Double-sided Printing Manual a Double-sidedPrinting b Paper OptionsEditing a watermark Deleting aOverlay a List box Using a page overlayWhen a confirming message window appears, click Yes Printing Preferences window, click the Advanced tabPrinting What is Direct Printing Utility?Using Direct Printing Utility From the Start menu select Programs or All ProgramsSelect the machine to use Customize the machine settings Using the right-click menuChanging printer settings Printing a documentPrinting multiple pages on one sheet Printing on both sides of the paperUsing help Printing from applicationsLinux printing Printing files Configuring Printer PropertiesOpen the Unified Driver Configurator Lp -d printer name -o option file nameUnix printing Changing the machine settingsProceeding the print job Press OK to start the print jobImage tab Scan features Setting the scan settings in the computerBasic scanning method Select Scan to PC Settings menu Scanning from network connected machineInstalling a WSD Printer Driver SettingsScanning to WSD Scanning using the WSD feature Scanning from image editing programSelect Scan Scan to WSD on the control panel Scanning using the WIA driver Start Applications and click Image Capture Scanning from USB connected machineMac scanning Click Devices Browse Devices on Menu barSelect the scanner on the list ScanningLinux scanning Click PropertiesPreview Pane Editing an image with Image ManagerDocument is scanned and the image preview appears To edit your scanned imageRedialing the fax number Fax featuresAutomatic redialing Confirming a transmissionSending a fax in the computer Select Samsung Network PC Fax from the Print windowClick Send Delaying a fax transmission Adding documents to a reserved faxEnter the job name and the time Canceling a reserved fax job Sending a priority faxForwarding a sent fax to another destination Forwarding a received fax Press OK Press Stop/Clear to return to ready mode Receiving manually in Tel modeReceiving in Answering Machine/Fax mode Changing the receive modesReceiving faxes using Drpd mode Press OK when Drpd appears and start over from stepReceiving faxes with an extension telephone Printing received faxes Receiving in secure receiving modeMenu Fax Feature Secure Receive on the control panel Printing faxes on both sides of the paperReceiving faxes in memory Printing sent fax report automaticallyUseful Management Tools For Windows 8, from the Charms, select Search Apps Accessing management toolsFrom the Start menu, select Programs or All Programs Find Samsung PrintersEasy Capture Manager Samsung AnyWeb Print How to use Easy Eco DriverAccessing SyncThru Web Service Using SyncThru Web ServiceLogging into SyncThru Web Service SyncThru Web Service overviewMail notification setup Settings tabMaintenance tab Security tabSetting the system administrator’s information Using Samsung Easy Document Creator Using Samsung Easy Printer Manager Understanding Samsung Easy Printer ManagerTo open the program Troubleshooting Guide when an error occurs Advanced settings user interface overviewTroubleshooting button This button opens ApplicationScan to PC Settings Fax to PC SettingsDevice Settings Alert Settings Windows onlyIcon Mean Description Samsung Printer Status overviewMachine status Toner LevelUser’s Guide Using Samsung Printer StatusOrder Supplies CloseUsing Samsung Printer Experience Understanding the Samsung Printer ExperiencePrinter Basic printing Printing from WindowsClick More settings Cancelling a print jobOpening more settings Click the Print button to start the print jobLayout settings Eco settingsPaper settings BasicJob Accounting Scanning from Samsung Printer ExperienceScanning from Windows This option allows you to print with the given permissionClick Scan and save the image Using the Linux Unified Driver Configurator Opening Unified Driver ConfiguratorIcon will automatically be created on your desktop Printers configuration Switches to Printers configurationPrinters tab Classes tab Printer control buttons are, as followsPorts configuration Switches to Ports configurationTroubleshooting Paper feeding problems Power and cable connecting problems Printing problems PrintSlow Half the page is blank Machine selects printPrint job is extremely Machine prints, butBlank Condition Possible cause Suggested solutionsPages print, but they are Photos is not goodNot displayed when you PrintersPrinting quality problems Condition Suggested solutions Light or faded printPaper Dropouts ConditionToner specks White SpotsCondition Suggested solutions Vertical lines Black or color backgroundToner smear Background scatter Characters or picturesCurl or wave Condition Suggested solutions Wrinkles or creases Back of printouts are dirtySolid color or black pages Condition Suggested solutions Loose toner Character voidsHorizontal stripes Condition Suggested solutions Curl Copying problems Scanning problems Condition Suggested solutions Scanner does not workUnit scans very slowly Condition Suggested solutions Message appears on your Computer screenFaxing problems You sent Machine dials a number Operating system problems Common Windows problemsCommon Mac problems Common Linux problems Condition Suggested solutions Machine does not appear On the scanners listMachine does not scan Country/Region Customer Care Center WebSite Cote D’ IvoireCyprus Hong Kong Nicaragua Russia AppleTalk Access point802.11 802.11b/g/nCollation DefaultCoverage Control PanelDuplex Dot Matrix PrinterDuty Cycle Ethernet EtherTalkEmulation Fuser UnitHalftone GatewayGrayscale Mass storage device HDDITU-T No chart IPMMAC address ModemNetWare OriginalsPrint Media PostScriptPrinter Driver PRN fileSubnet Mask Toner CartridgeUNC Path WatermarkWPA-PSK Index Driver reinstallation for USB cable connected LCD displayUp printing Unix Using help Watermark