Original paper jam inside of scanner | Samsung SLM2875FD, SLM2875FW

Clearing original document jams

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Original paper jam inside of scanner

4. Troubleshooting 94

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Samsung SLM2875FD, SLM2875FW, SL-M2875FW manual Original paper jam inside of scanner

Contents

User’s Guide Basic Appendix Introduction Environmentally friendly Key benefits Wide range of functionality and application support Included, Blank Not available Features by models Easy Eco Driver Easy Capture Manager Fax Samsung Network PC SyncThru Admin Web Service Features by models AirPrint Network Interface 802.11b/g/n wireless LAN aGoogle Cloud Print Forwart to Fax Features M267x series M287x series Fax Multi SendDelay Send Priority Send Machine does not print Useful to know Chapter About this user’s guideGeneral icons Conventions Operating environment Safety informationImportant safety symbols Operating method Installation / Moving Maintenance / Checking Supply usage Machine overview Accessories Front view Rear view M267xN/M287xND Control panel overview M267xF/M267xFN/M287xFD/M267xFH/M287xFW M267xHN/M287xHN Print Screen Status LED Turning on the machine Installing the driver locally Collection Program optional. Then, click Next Accessories RunWindows Search and click Samsung Printer Experience From the Windows 8 Start Screen 3Click Programs and Features Reinstalling the driver Menu Overview and Basic Setup Machine’s functions Accessing the menuMenu overview Darkness Rcv. Forward Sending 71, Receiving setup on See Print menu on Copy Setup System Setup Print Setup eChange Default Machine Setup Toner Save System Timeout Ringer SetIP Network Conf.a Clear SettingaNetwork TCP/IP IPv4a UPnPSSDP Machine’s basic settings Press Stop/Clear button to return to ready mode Tray overview To change the size, you need to adjust the paper guidesMedia and tray Paper type available for duplex printing Power voltage Available paper Loading paper in the tray Loading in manual feeder Tips on using the manual feeder Media and tray Types Tray Manual feeder Plain Thick Thicker Manager select Switch to advanced mode Device SettingsPrinting on special media Printing the special media Face up Envelope Transparency Labels Card stock/ Custom-sized paper Preprinted paper Setting the paper size and type Preparing originals Using the output support Loading originals On the scanner glass Document input tray Document feeder Adjust the document feeder width guides to the paper size Select your machine from the Select Printer list Basic printingPrinting Canceling a print job To save a Favorites item, follow these steps Using a favorite settingOpening printing preferences Click Properties or Preferences Printing Preferences window Setting Eco mode on the control panelEco printing Available depending on the model Off Set the Eco mode off On Set the Eco mode on Setting Eco mode on the driver Basic printing Press Start Basic copyingBasic copy Original Changing the settings for each copyDarkness ID card copying Reduced or enlarged copy Place Front Side and Press Start appears on the display Press ID Copy on the control panel Basic copying Select the option you want and press OK Scanning begins Switch to advanced mode Scan to PC SettingsBasic scanning Basic Scanning Sending a fax Basic faxingPreparing to fax Sending a fax manually Sending a fax to multiple destinations Receiving a fax ResolutionAdjusting the document settings Darkness Maintenance Ordering supplies and accessories Imaging Unit Available suppliesType Model Average yield a Part name Available maintenance parts Toner cartridge usage Storing the toner cartridgeHandling instructions Estimated cartridge life Redistributing toner M2670/M2870 series M2675/M2676/M2875/M2876 series Replacing the toner cartridge M2670/M2870 series M2675/M2676/M2875/M2876 series Replacing the imaging unit Replacing the imaging unit Monitoring the supplies life Manager Switch to advanced mode Device Settings Setting the toner low alert Cleaning the outside Cleaning the machine Cleaning the inside Cleaning the machine Cleaning the pickup roller Cleaning the machine Cleaning the scan unit Scanner lid Scanner glass Document feeder glass White bar Tips for moving & storing your machine Troubleshooting Tips for avoiding paper jams Original paper jam in front of scanner Clearing original document jams Original paper jam inside of scanner Original paper jam in exit area of scanner Tray Clearing paper jams Manual tray Inside the machine M2670/M2870 series M2675/M2676/M2875/M2876 series Exit area Duplex unit area Clearing paper jams Color of the LED indicates the machines current status Understanding the status LED Status Description Off Wireless Off Eco mode is off Status Description PowerMachine is in power save mode Eco mode is on seeEco printing on Paper Jam-related messages Understanding display messages Toner-related messages Replacing the toner cartridge on Message Meaning Suggested solutions Replace new cart Prepare New Message Meaning Suggested solutions InstallImaging unit-related messages Invalid Network-related messages Tray-related messagesMisc. messages Appendix General specifications Specifications Specifications Plain paper Oficio Print media specificationsLegal US Folio Envelope C6 Monarch Envelope NoEnvelope Envelope DL Envelope C5 Maximum size custom Card stockPostcard Bond paper Refer to the Plain Minimum size custom Windows Vista Operating system Requirement recommendedFree HDD space Windows XP Windows Server Mac OS X MacOperating system Requirements Recommended Free HDD space Items Requirements Operating system LinuxUnix Network operating system Items Specifications Network interfaceNetwork environment Items Requirements Free HDD space Up to 100 MB Wireless security Items Specifications Network protocols Regulatory information Laser safety statementOzone safety Recycling Power saver Correct disposal of batteries in this product Applicable in countries with separate collection systemsUnited States of America only FCC information to the user United States of America Canadian radio interference regulationsFederal Communications Commission FCC Russia only Thailand only Canada only FCC Statement for Wireless LAN useGermany only Turkey only Fax Branding Ringer Equivalence Number Contact the people from you purchased the machine You should also know thatReplacing the Fitted Plug for UK Only Green and Yellow Earth Important warningApprovals and Certifications Declaration of conformity European countries EEA/EFTA countries No limitations at this time EC CertificationEU countries Israel only Regulatory compliance statements Wireless guidance Regulatory information China only REV Copyright Advanced Advanced 138 Software Installation Type and click Continue Installation for MacClick Continue Or Print & Fax Reinstallation for Mac Installing the Unified Linux Driver Installation for Linux Reinstallation for Linux Using a Network- Connected Machine SetIP wired network setup SyncThru Web Admin ServiceSyncThru Web Service Setting IP address Wired network setupIPv4 configuration using SetIP Windows Printing a network configuration report Network manager before proceeding IPv4 configuration using SetIP Mac Click IPv4 configuration using SetIP LinuxPreferences or Administrator Set IP Address button Software to Install window Installing driver over the network Read and accept The software End User License Agreement Address on Silent installation ModeFrom Charms, select Settings Change PC settings Devices Click Add a device Command- line Definition Description Printers and Faxes folder MacOpens Printers and Faxes Click IP and select HP Jetdirect Socket in Protocol Install the Linux driver and add network printerLinux Continue Go to the unpacked directory Installing the Unix printer driver packageAdd a network printer Unpack the Unix printer driver package Accept printername Enable printername Uninstalling the printer driver packageSetting up the printer Following procedures Installing driver over the network From the control panel IPv6 configurationDHCPv6 address configuration Activating IPv6 Settings From the SyncThru Web ServiceSelect Menu Network TCP/IP IPv6 DHCPv6 Config on ID admin Password sec00000 IPv6 address configuration Getting started Wireless network setupWireless network name and network password Understanding your network type Introducing wireless set up methods From the machine’s control panel With Access Point See Setting the Wi-Fi Direct for mobile printing on Choosing your type Using the WPS buttonNetwork Wireless OK WPS Setting Items to prepare Machines with a display screen Re-connecting to a network Using the menu button Canceling the connection processDisconnecting from a network Setup using Windows Access point via USB cable Read and accept The software End User License Agreement Operation Mode Select Infrastructure Select the components to be installed Access point without a USB cable recommended Screen. Then, click Next If below screen appears, press Ad hoc via USB cable Creating the ad hoc network in Windows Operation Mode Select ad hoc For the Static method For the Dhcp method Wireless Network Setting Complete window appears. Click Next Setup using Mac If the screen does not appear, go to step Continue Next Cable between the computer and machine. Click Next Wireless Network Setting Complete window appears. Click Next Click Continue If the screen does not appear, go to step Creating the ad hoc network in Mac Operation Mode Select ad hoc Quit Printing a network configuration reportUsing a network cable Machine when configuring the wireless network Click Wireless Wizard IP setting using SetIP Program WindowsConfiguring the machine’s wireless network Using SyncThru Web Service Turning the Wi-Fi network on/off You can also turn the Wi-Fi network on/off Setting up Wi-Fi DirectSetting the Wi-Fi Direct for mobile printing Click Wireless Custom Enable Wi-Fi Direct Setting up the mobile deviceEnable or disable Wi-Fi Direct and set other options Troubleshooting for wireless network Problems during setup or driver installation For Windows 7/8, select Control Panel Devices and Printers How to compareClick Configure Port... button Other problems Wireless network setup Android OS 2.1 or higher IOS 4.0 or higher Samsung MobilePrintSupported Mobile OS Supported devices Printing via AirPrint Setting up AirPrintYou can enable the IPP protocol or mDNS protocol AirPrint AirPrint Confirmation pop-up window appears Google Cloud PrintRegistering your Google account to the printer Click Register Tap Click here to Print Printing with Google Cloud PrintClick Finish printer registration Click Manage your printers Click the Print button Select Print with Google Cloud Print Useful Setting Menus Before you begin reading a chapter Short Edge Duplexa Long Edge Copies Print menuPortrait Orientation Landscape Description Emulation Sets the emulation type and option 2Sided Duplexa 2Sided Rotated Copy featureCopy menu Original Size Off Prints output sorted into stacks of individual pages Copy Setup Forward Fax FeatureFax menu Send Forward/ Rcv To change the menu options Sending setupDial Mode Duplex Printa Receiving setup Machine setup System setup Job Timeout System Timeout Sound / Volume Paper setup Network Conf ReportSelect off, low, middle, and high level Maintenance Press Menu Network on the control panel Network setup Protocol Mgr Clear Setting Special Features Altitude adjustment Key Assigned numbers, letters, or characters Entering various charactersKeypad letters and numbers Entering alphanumeric characters O m n o Editing speed dial numbers Setting up the fax address bookUsing speed dial numbers Registering a speed dial number Fax Address Book New & Edit Group Dial on Editing group dial numbersRegistering a group dial number Searching address book for an entry Printing address book Change the settings on each tab Click OK Printing featuresChanging the default print settings Setting your machine as a default machine Printing to a file PRN Using advanced print features Poster Printing Understanding special printer features Booklet Printingab Double-sided Printingb Paper Options Double-sidedPrinting b Double-sided Printing Manual a Overlay a Editing a watermarkDeleting a Printing Preferences window, click the Advanced tab Using a page overlayWhen a confirming message window appears, click Yes List box From the Start menu select Programs or All Programs What is Direct Printing Utility?Using Direct Printing Utility Printing Printing a document Using the right-click menuChanging printer settings Select the machine to use Customize the machine settings Printing on both sides of the paper Printing multiple pages on one sheet Linux printing Using helpPrinting from applications Lp -d printer name -o option file name Configuring Printer PropertiesOpen the Unified Driver Configurator Printing files Press OK to start the print job Changing the machine settingsProceeding the print job Unix printing Image tab Basic scanning method Scan featuresSetting the scan settings in the computer Scanning from network connected machine Select Scan to PC Settings menu Scanning to WSD Installing a WSD Printer DriverSettings Select Scan Scan to WSD on the control panel Scanning using the WSD featureScanning from image editing program Scanning using the WIA driver Click Devices Browse Devices on Menu bar Scanning from USB connected machineMac scanning Start Applications and click Image Capture Click Properties ScanningLinux scanning Select the scanner on the list To edit your scanned image Editing an image with Image ManagerDocument is scanned and the image preview appears Preview Pane Confirming a transmission Fax featuresAutomatic redialing Redialing the fax number Click Send Sending a fax in the computerSelect Samsung Network PC Fax from the Print window Enter the job name and the time Delaying a fax transmissionAdding documents to a reserved fax Forwarding a sent fax to another destination Canceling a reserved fax jobSending a priority fax Forwarding a received fax Changing the receive modes Receiving manually in Tel modeReceiving in Answering Machine/Fax mode Press OK Press Stop/Clear to return to ready mode Receiving faxes with an extension telephone Receiving faxes using Drpd modePress OK when Drpd appears and start over from step Printing faxes on both sides of the paper Receiving in secure receiving modeMenu Fax Feature Secure Receive on the control panel Printing received faxes Printing sent fax report automatically Receiving faxes in memory Useful Management Tools Find Samsung Printers Accessing management toolsFrom the Start menu, select Programs or All Programs For Windows 8, from the Charms, select Search Apps Easy Capture Manager Samsung AnyWeb Print Easy Eco Driver How to use SyncThru Web Service overview Using SyncThru Web ServiceLogging into SyncThru Web Service Accessing SyncThru Web Service Security tab Settings tabMaintenance tab Mail notification setup Setting the system administrator’s information Using Samsung Easy Document Creator To open the program Using Samsung Easy Printer ManagerUnderstanding Samsung Easy Printer Manager Application Advanced settings user interface overviewTroubleshooting button This button opens Troubleshooting Guide when an error occurs Alert Settings Windows only Fax to PC SettingsDevice Settings Scan to PC Settings Toner Level Samsung Printer Status overviewMachine status Icon Mean Description Close Using Samsung Printer StatusOrder Supplies User’s Guide Printer Using Samsung Printer ExperienceUnderstanding the Samsung Printer Experience Printing from Windows Basic printing Click the Print button to start the print job Cancelling a print jobOpening more settings Click More settings Basic Eco settingsPaper settings Layout settings This option allows you to print with the given permission Scanning from Samsung Printer ExperienceScanning from Windows Job Accounting Click Scan and save the image Icon will automatically be created on your desktop Using the Linux Unified Driver ConfiguratorOpening Unified Driver Configurator Printers tab Printers configurationSwitches to Printers configuration Printer control buttons are, as follows Classes tab Switches to Ports configuration Ports configuration Troubleshooting Paper feeding problems Power and cable connecting problems Print Printing problems Machine prints, but Machine selects printPrint job is extremely Slow Half the page is blank Photos is not good Condition Possible cause Suggested solutionsPages print, but they are Blank Printers Not displayed when you Paper Printing quality problemsCondition Suggested solutions Light or faded print White Spots ConditionToner specks Dropouts Toner smear Condition Suggested solutions Vertical linesBlack or color background Characters or pictures Background scatter Curl or wave Solid color or black pages Condition Suggested solutions Wrinkles or creasesBack of printouts are dirty Horizontal stripes Condition Suggested solutions Loose tonerCharacter voids Condition Suggested solutions Curl Copying problems Unit scans very slowly Scanning problemsCondition Suggested solutions Scanner does not work Computer screen Condition Suggested solutions Message appears on your Faxing problems You sent Machine dials a number Common Windows problems Operating system problems Common Mac problems Common Linux problems Machine does not scan Condition Suggested solutions Machine does not appearOn the scanners list Cote D’ Ivoire Country/Region Customer Care Center WebSite Cyprus Hong Kong Nicaragua Russia 802.11b/g/n Access point802.11 AppleTalk Control Panel DefaultCoverage Collation Duty Cycle DuplexDot Matrix Printer Fuser Unit EtherTalkEmulation Ethernet Mass storage device HDD GatewayGrayscale Halftone IPM ITU-T No chart Modem MAC address Originals NetWare PRN file PostScriptPrinter Driver Print Media Toner Cartridge Subnet Mask Watermark UNC Path WPA-PSK Index LCD display Driver reinstallation for USB cable connected Up printing Unix Using help Watermark