appendix
TROUBLESHOOTING
PROBLEM | SOLUTION | |
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| Check to make sure that the camera’s Network settings are appropriate. | |
| Check to make sure that all network cables have been connected | |
| properly. | |
I can’t access the camera from a | If connected using DHCP, verify that the camera is able to acquire | |
dynamic IP addresses without any problem. | ||
web browser. | ||
If connected using a DDNS URL, verify that the MAC address has been | ||
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| properly entered. | |
| If the camera is connected to a router, verify that port forwarding is | |
| properly configured. | |
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| Connected Viewers become disconnected upon any change to camera or | |
Viewer got disconnected during | network configurations. | |
Check all network connections. | ||
monitoring. | ||
If the camera is connected over an xDSL network, it’ s possible for | ||
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| Viewer to disconnect under poor network conditions. | |
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I cannot connect to the system | When you try to connect to the system using a tab browser, the same | |
cookie information is shared, resulting in errors when connected. | ||
using a tab browser of Internet | ||
Therefore, instead of using a tab browser, open a new browser window | ||
Explorer 7.0. | ||
to connect to the system. | ||
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The camera connected to the | Turn off the firewall settings on your PC and then search the camera | |
network is not detected in the IP | ||
again. | ||
installer program. | ||
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| Check whether two or more cameras are set to a single multicast address | |
Images overlap. | instead of different addresses. If a single address is used for multiple | |
| cameras, the images may overlap. | |
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No image appears. | If the transmission method is set to multicast, check whether there is a | |
router that supports multicast in the LAN the camera is connected to. | ||
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