| Issues | Solutions and Explanations |
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| The remote control does not | •• Replace the remote control batteries with the poles |
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| work. | direction. |
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| •• Clean the sensor’s transmission window on the remote. |
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| •• Try pointing the remote directly at the TV from 5~6 feet away. |
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| The cable/set top box remote | •• Programme the Cable/Set top box remote control to operate the TV. |
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| control doesn’t turn the TV on | Refer to the Cable/Set user manual for the SAMSUNG TV code. |
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| or off, or adjust the volume. |
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| A “Mode Not Supported” | •• Check the supported resolution of the TV, and adjust the external |
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◀ | message appears. | device’s output resolution accordingly. | ▶ |
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There is a plastic smell from the | •• This smell is normal and will dissipate over time. | ||
| TV. |
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