Troubleshooting and Maintenance


If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “” and click on Support, or contact the call centre listed on the back cover of this manual.

-- This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

-- To keep your TV in optimum condition, upgrade to the latest software. Use the Update

now or Auto update functions on the TV's menu (MENU > Support > Software Update > Update now or MENU > Support > Software Update > Auto Update).


Solutions and explanations



The TV is not powered

Make sure that the power cord is connected and that the remote


has live batteries and is functioning properly. If the power cord is


properly connected and the remote control is operating normally,


there might arise a problem with the antenna cable connection,


or the cable/set-top box might not be turned on. Check the


antenna connection or turn on the cable/set-top box.



The TV won’t turn on.

Make sure that the AC power cord is securely plugged in to the


TV and the wall outlet.


Make sure that the wall outlet is working.


Try pressing the Pbutton on the TV to make sure that the


problem is not with the remote. If the TV turns on, refer to “The


remote control does not work” below.




Solutions and explanations



There is no picture/

Check the cable connections. Remove and reconnect all cables


connected to the TV and external devices.


Set the video outputs of your external devices (Cable/set-top


box, DVD, Blu-ray etc) to match the TV's input connections. For


example, if an external device’s output is HDMI, connect it to an


HDMI input on the TV.


Make sure that your connected devices are powered on.


Be sure to select the correct input source.


Reboot the connected device by unplugging it and reconnecting


the device's power cable.



The remote control

Replace the remote control batteries. Make sure that the

does not work.

batteries are installed with their poles (+/–) in the correct




Clean the sensor’s transmission window on the remote.


Try pointing the remote directly at the TV from 1.5~1.8 m away.



The Cable or set-top

Programme the cable or set-top box remote control to operate

box remote control

the TV. Refer to the Cable or set-top box user manual for the

doesn’t turn on/off


the TV or adjust the






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2015-06-03 오후 2:12:18