Silex technology PRICOM SX-300U specification

Users Manual SX

10. FAQ

This chapter gives answers to possible questions you may experience while installing PRICOM.

Legend;

CHECK

Make sure to verify the listed items to identify the problem.

SOLUTION

Find the trouble shooting procedure for resolution.

Further, please visit our web site (www.silex.jp) for the most latest product FAQ and support information.

Please contact our customer support center if your question is not answered in this manual or our web site.

Question during Initial Installation

Main menu does not start even after inserting the CD-ROM

SOLUTION

If your computer does not support Autorun, the menu will not start automatically even after inserting the CD-ROM. In this case, execute Autorun.exe in the root directory of the CD-ROM.

In a Macintosh environment, autorun function is not supported. Double-click the icon for your operating version from [User Software SX] folder.


FAQ	10-1

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Silex technology PRICOM SX-300U user manual Main menu does not start even after inserting the CD-ROM

Contents

WA00970XX 200404 Prepare Items How to Connect Pricom to a Printer Index Using Pricom in Windows Environment Configuring Printer DriverFor Windows 95/98/Me User Using Pricom in Solaris Environment Using Pricom in UNIX/Linux EnvironmentConfiguring IP Address by Rarp Printing Using FTP Checking the status Mac OS 8/9 Using NDS ModePrinting Mode Print Server Mode Remote Printer Mode Mac OS Displaying the webpage from AdminManager Configuring Pricom via Web Browser Display Pricom WebpageUsing Pricom via NDS mode Printer Status System Status Question during Initial Installation Display Pricom Monitor SX Full ModeOptions Setting Question while Printing 10-9 Question regarding Windows NetBEUI/NetBIOS over TCP/IPQuestions regarding UNIX/Linux 10-8 Question regarding Macintosh User Registration Introduction About this Manual About the notation Safety Instructions Examples Introduction Introduction Introduction Introduction Package Contents About This Product About Pricom SX-300U Supported ProtocolsOperating Environment Network Interface Printer InterfaceOthers This section explains the names of parts and their functions TIP ReadMe SetupAbout User Software SX Manual Option Only for Pricom supporting the enhanced features Quick Setup recommended for initial installationAdvanced Setup JC-Print2002 This chapter explains how to install Pricom for printing Prepare Items Chapter Print Using TCP/IP Following indicates how to print using TCP/IP protocol Quick Setup Click Quick SetupQuick Setup loads Click Next Obtain an IP address from Dhcp server automatically When you have Dhcp server in your environmentAssign an IP address Click Get IP Address Automatically When you do not have Dhcp server in your environment Click Execute Setup is complete Click Yes Click Finish Install JC-Print2002 Install JC-Print2002 Insert the CD into the CD-ROM driveClick Setup, then JC-Print2002 Click Reference to specify the destination directory Click Finish Adding Printer Port Adding JC-Print2002 LPR Port Verify the configuration Select IPP Internet Printing Protocol Select Print with IPP Internet Printing Protocol Click Finish Select Raw mode Select Print with Raw mode TCP/IP Click Finish This section explains how to configure printer driver Select Properties Select Details Select Sool Settings Select Disable bidirectional support for this printer Click OK Configuration is complete Click Apply For Windows NT 4.0/2000/XP/Server 2003 User Select PropertiesSelect Ports Configure bidirectional Check off Enable bidirectional supportConfiguration is complete Click Apply Click Next Add Printer Print Using Generic Function of WindowsSelect My Computer Click Add Port Click Next Select Shared or Not shared Click Next Select if you want test print Select Yes Computer and remove the check from Select the printer to be configuredSelect Local printer attached to this Automatically detect Select the printer port Check Create a new port and select Standard TCP/IP Port Verify the printer driver Click Finish Automatically detect and install Check Create a new port and select Standard TCP/IP Port Click OK, the screen 6 will be displayed, then click Next LPR Mode Select LPR Type in lp and check LPR Byte Counting Enabled Select Do not share this printer or Shared as Click Finish If you use Windows 2000, select Network Printer Type in Pricom IP address Click Finish Print Using NetBEUI, NetBIOS over TCP/IP Double-click Network icon Double-click Network Verify NetBEUI is added to Protocol NetBIOS over TCP/IPFor Windows NT 4.0 User NetBEUI Verify TCP/IP is added to Protocol Verify NetBEUI protocol is added Verify Microsoft Network Sharing Services is addedNet Beui Verify that Microsoft Network Client is added For Windows XP/Server 2003 User TIP Whole Network About NetBEUI, NetBIOS over TCP/IP Using Pricom in Windows Environment Using Pricom in UNIX/Linux Environment Add following configuration to /etc/inetd.conf Configuring IP Address by BootpAdd following configuration to /etc/bootptab Reboot inetd Reboot Rarpd Configuring IP Address by ARP Command PingIf you get reply from PRICOM, configuration is complete Configuring Host File Log in to UNIX/Linux machine by rootRegister Pricom host name and IP address to /etc/hosts file Printing by LPD Create Printer Queue Cancel the print request Check the printer status Solaris Prepare the print queue Print using lp command # lp -d pboxlp Print file name Orplp -ocmrcmodel -osmrsmodel -ob3 -v/dev/null Prepare for printing Setnetlp utility is available for HP-UX, ver .10 or below Using Pricom in UNIX/Linux Environment Select LIPS4 LIPS3 when using Canon LBP series Using Pricom in UNIX/Linux Environment Execute test print to verify the proper printing operation Character code Using Pricom in AIX 4.x.x Environment Print using command lp # lp -d pboxlp print file name Using Pricom in BSD Unix Environment Start printing Using Pricom in Linux Environment Pricom Using Print Queue Creation Tool of Red Hat Linux Click New in the printconf.gui screen Using the Print Queue Creation Tool of Turbo Linux Printing Using FTP Using cd command to move to destination directory PrintingLog in to Pricom Changing transfer mode Use quit command to log out from Pricom To display the printer status directory name lp Using Pricom in NetWare Preparation for printing in NetWare environment Printing in NetWare Environment Verifying NetWare Environment Using Bindery Mode Configuration Using Quick SetupSelect Quick Setup Using Pricom in NetWare When you do not have a Dhcp server in your environment Select Get IP address automaticallyAssign the optional IP address Click Next Select Bindery mode Click Next Select the file server to create a print queue 10A Select printing mode. NetWare 3 or below 10B.Type print queue name. NetWare 4 or aboveType the print queue name Setup is complete Select No Select Add Port Select Network and Click Browse Using Pricom in NetWare Configure Using Quick Setup Using Pricom in NetWare When you do not Dhcp server in your environment Obtain an IP address from a Dhcp server automaticallyAssign the IP address Click Next Select NDS mode Using Pricom in NetWare Configuration is complete Select No 10B. Select the print server Configuring Printer Port Using Pricom in NetWare Printing Mode When PSERVER.EXE One PC functions as a print server When PSERVER.NLM NetWare server functions as a print server Macintosh Environment Setup and Printing Setup AppleTalk ServiceThis section explains how to use setup and AppleTalk Printing Enable the Apple Talk Service Click Apple menu System environmental Click Finder Application Utilities Print Setup the TCP/IP MacTCP Protocol Configure the TCP/IPMac TCP ProtocolClick Apple menu -Control panel and choose TCP/IPMacTCP Download it from the Apple webpage and install Click Yes, if you agree to the license agreement Page Printing Using Rendezvous Macintosh Environment Functions for Configuration Configuration by Using AdminManager Click Advanced Setup Installation confirmation screen will be displayed Functions for Configuration Pricom AdminManager Menu Structure Printer Status Configuration Parameters List Configuring Pricom Using AdminManager AdminManager menu barR v e r C o n f i g u r a t i o n i n t h e Create NetWare queue Using Pricom with Bindery ConnectionCreating NetWare Queue Click Create NetWare queue Select Bindary Mode Functions for Configuration Click Execute Using Pricom via bindery mode Configuring print port Functions for Configuration Configure NetWare Click Next Select NetWare server operation mode Functions for Configuration Click Execute Using Pricom via NDS connection Configuring print port Functions for Configuration Configuring Pricom via Web Browser Displaying the webpage from Web browser Configuration via the Webpage Structure of Pricom webpage menu Configuring Pricom using Telnet About Pricom Monitor SX Starting Pricom Monitor SX You can select which character to be used from four choices Description Printer Status Information Menu Description Always monitor status Monitor status only when printingStatus Monitor Do not monitor status Selected events Icon after recovering from popup conditionAvailable events Always display in front Display balloon when status change occurred Display in full modeDisplay in character mode Select character Make sure to verify the listed items to identify the problem Main menu does not start even after inserting the CD-ROM CHECK1 Verify that the printer has a built in font Communication error occurs while configuring IP address Print job is not printed Windows, NetWare, Unix When there is no reply to Ping Dial-up connection box appears when printing job is executed Error message appears when printing with NetBEUI Questions regarding UNIX/Linux Question regarding NetWare Pricom can not establish the connection with NetWare 10-10 Pricom is not recognized by chooser Make sure that Apple Talk in Chooser is Active 10-12 User name is root, and password is nothingBlank Configuration can not be changed by Pricom webWhat are the default user name and password? Server for your LAN Appendix Enhanced Function IP Filtering Function Allow Mode Deny Mode Internet POP Server Send to E-mail Print Out Mail Application Configuration Settings General Setup TCP/IP Setup Explanation Factory Default TCP/IP Netware Setup Tab Explanation Factory Default Apple Talk Setup Enable NetBEUI/NetBIOS Setup Tab Explanation Factory Smnp Setup Snmp POP Setup Mail Receive function will not be available Smtp Setup Tab Printer Port Setup User Registration