Appendix E Technical Support
If you have technical problems with the Digital Phone Card, please refer to Appendix C, “Troubleshooting.” You can also visit Socket’s online forum for users to discuss technical support issues with each other at: www.socketforum.com
If problems persist, feel free to contact Socket’s technical support department for help, prepared with the following information:
•The part number (including revision level) and serial number of your DPC. See the diagram below.
•The manufacturer, model number, and operating system version of your mobile computer
•The manufacturer, model number and carrier of your mobile phone
•If applicable, the version of Windows on your host PC
•What you did to try to correct the problem
To reach Socket’s technical support department:
• Visit www.DigitalPhoneCard.com
•Email techsupport@socketcom.com
•Phone
•Fax
Please refrain from disassembling the Digital Phone Card. Disassembly will void the product warranty.
APPENDIX E: TECHNICAL SUPPORT 61
