SYMPTOM:
•My call fails immediately
OR
•I get CALL FAILED on my mobile phone.
POSSIBLE REASONS | SOLUTION |
The phone battery has died. | Charge or replace the battery. |
Temporary network problems. | Try the call again. CALL FAILED |
| usually disappears after a second |
| try. If you still get CALL FAILED, |
| power your phone OFF, then ON |
| again. If this doesn't resolve the |
| problem, your mobile wireless |
| service may be down. |
Your service provider won’t accept | Contact your service provider. |
low bandwidth connections. |
|
SYMPTOM:
•I get disconnected in mid-session.
POSSIBLE REASONS | SOLUTION |
The mobile signal has faded, or | Raise the phone antenna. On your |
you have traveled outside the | phone display, there should be an |
mobile coverage area. | icon to indicate digital coverage. If |
| you have left the coverage area, |
| return to it and call again. |
Your phone battery has run out of | Replace or recharge the battery. |
power. |
|
The data cable between your | Make sure the data cable is |
mobile phone and your computer is | securely fastened. |
loose or has become disconnected. |
|
The other modem (your corporate | Your corporate network or Internet |
network or Internet Service | Service Provider may terminate |
Provider) has hung up. | your call for many reasons. Place |
| the call again. If the problem |
| persists, contact your corporate |
| network support or Internet Service |
| Provider. |
Your call was dropped. | Try the call again. |
You were automatically | Some software will terminate a call |
disconnected due to inactivity. | after a period of inactivity. Check |
| your software for controls on |
| automatic disconnect. |
APPENDIX C: TROUBLESHOOTING 55
