SYMPTOM:
•I cannot receive data calls.
POSSIBLE REASONS | SOLUTION |
The phone is not set up to receive | Follow the instructions that came |
data calls. | with your phone to set up the |
| phone to receive data calls. You |
| can usually access this feature from |
| the phone's menu. |
Your communications software is | Set your communications software |
not answering in time. | to answer after fewer rings, |
| preferably 0. Consult the software's |
| user manual for instructions. |
SYMPTOM:
•The data is transmitting slowly.
POSSIBLE REASONS | SOLUTION |
CDMA networks have a maximum | Visit Socket’s web site at |
connection speed of 14,400 bps. | www.DigitalPhoneCard.com for |
GSM networks have a maximum | suggestions on how to use your |
connection speed of 9,600 bps. | system more efficiently. |
Connect at a different time, when | |
traffic. | your network or ISP is less busy. |
SYMPTOM:
•I cannot access my email and/or use my web browser.
POSSIBLE REASONS | SOLUTION |
You are not connected to your | Connect again. |
corporate network or Internet |
|
Service Provider. |
|
Your | Check that your |
are incorrect. | settings match those provided by |
| your office network support or ISP. |
Your user name(s) and/or | Check that you have entered the |
password(s) are incorrect. | proper user name and password for |
| your various services, including |
| email accounts and proxy servers. |
58 APPENDIX C: TROUBLESHOOTING
