Troubleshooting

My phone is not working as expected

If you experience problems with your phone, check these tips before you try anything
else:
Restart your phone.
Remove and re-insert the battery and SIM card. Then restart your phone.
Update your phone. Updating your phone ensures optimal performance and provides
the latest enhancements. See Updating your phone on page 106 for more
information.
Reset your phone.
Be patient while resetting your phone. Restarting the phone during a reset procedure may
damage the phone permanently.

Resetting the phone

You can reset your phone to its original settings, with or without deleting all of your
personal data. It is possible to reset the phone to the state it was in before you first
turned it on. But before you perform a reset, make sure to back up any important
data saved on your phone.
To reset the phone
To avoid permanent phone damage, do not restart the phone while a reset procedure is
underway.
1From your Home screen, tap .
2Find and tap Settings > Backup & reset.
3Tap Factory data reset.
4Tap Reset phone.
5To confirm, tap Erase everything.

I cannot charge the phone

The charger is not properly connected or the battery connection is poor. Remove the
battery and clean the connectors.

No battery charging icon appears when phone starts charging

It may take a few minutes before the battery icon appears on the screen.

The battery performance is low

Follow our smart tips on how to get more out of your battery. See Improving battery
performance on page 14.

The device does not recognise my wired headset

Make sure the wired headset that you are using complies to the CTIA standard. Your
device supports the CTIA standard, and may not be fully compatible with other
standards such as OMTP.
If you have a wireless headset that is compatible with your device, try using that
instead.
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