Troubleshooting a Tape Backup Unit, 122 | Dell T110 II specification

Troubleshooting a Tape Backup Unit

1Try using a different tape cartridge.

2Ensure that the device drivers for the tape backup unit are installed and are configured correctly. See your tape drive documentation for more information about device drivers.

3Reinstall the tape-backup software as instructed in the tape-backupsoftware documentation.

4For external tape drives, ensure that the tape drive’s interface cable is fully connected to the external port on the controller card. For internal tape drives, check the cable connections:

a Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

b Open the system. See "Opening the System" on page 59. c Reseat the controller card in the expansion card slot.

d Ensure that the tape drive's interface cable is fully connected to the tape drive and to the connector on the controller card (SAS or SCSI).

e Ensure that a power cable is properly connected to the drive and to the system board.

f Close the system. See "Closing the System" on page 60.

5For SCSI tape drives, verify that the tape drive is configured for a unique SCSI ID number and that the tape drive is terminated or not terminated, based on the interface cable used to connect the drive.

See the documentation for the tape drive for instructions on selecting the SCSI ID number and enabling or disabling termination.

6Run the appropriate online diagnostics tests. See "Using Online Diagnostics" on page 127.

If you cannot resolve the problem, see "Getting Help" on page 135.

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Troubleshooting Your System

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Dell T110 II owner manual Troubleshooting a Tape Backup Unit, 122

Contents

Dell PowerEdge T110 II Systems October Contents Entering the Uefi Boot Manager Embedded System Management Opening and Closing the System Optical and Tape Drives Optional Removing the Cooling Fan Installing the Cooling Fan 111 131 Disabling a Forgotten Password 134127 132 Index Contents Accessing System Features During Startup Keystroke Description Front-Panel Features and Indicators Indicator, Button, or Icon Description Connector Back-Panel Features and Indicators Guidelines for Connecting External Devices NIC Indicator Codes Indicator Indicator Code Diagnostic Lights Diagnostic Indicator Code Causes Corrective Action Code Causes Corrective Action System Messages Message Causes Corrective Actions System configuration Nvramclr jumper is An invalid system Invalid memory Ensure that the memory Memtest lane Faulty or missing optical Error encountered Device on page 112 or Geometry Trusted Platform Module Information only Configuration. Memory Modules are installed in a valid System configuration If any system components Other Information You May Need Diagnostics MessagesAlert Messages About Your System About Your System Using the System Setup Program and Uefi Boot Manager Choosing the System Boot Mode Using the System Setup Program Navigation Keys Entering the System Setup ProgramResponding to Error Messages Keys Action Option Description System Setup OptionsMain Screen Option Description System event log Memory Settings ScreenProcessor Settings Screen Sata Settings Screen RAID mode Integrated Devices Screen Boot Settings ScreenNot installed in the same boot mode Emulation Type fields PCI IRQ Assignments Screen OptionDescription Serial Communication Screen Serial Device 1=COM1 Serial Device2=COM2 Power Management Screen Performance, or Minimum Power Keys prior to enabling this option System Security ScreenOff Information Screen Exit Screen Entering the Uefi Boot ManagerUsing the Uefi Boot Manager Navigation Keys Uefi Boot Settings Screen Uefi Boot Manager Screen Assigning a System Password System and Setup Password FeaturesUsing the System Password System Utilities Screen Verify that Password Status is Unlocked Using Your System Password to Secure Your System Deleting or Changing an Existing System Password Operating With a Setup Password Enabled Using the Setup PasswordAssigning a Setup Password Deleting or Changing an Existing Setup Password Embedded System Management IDRAC Configuration Utility Entering the BMC Setup Module Entering the iDRAC Configuration Utility Using the System Setup Program and Uefi Boot Manager Installing System Components Recommended Tools Inside the System Inside the System Opening and Closing the System Opening the System Closing the System Front Bezel Removing the Front Bezel Installing the Front Bezel Removing Front Bezel Insert Removing an EMI Filler Panel Installing Front Bezel InsertEMI Filler Panel Installing an EMI Filler Panel Removing and Installing the EMI Filler Panel Optical and Tape Drives Optional Removing an Optical or Tape Drive Removing and Installing a Tape Drive Scsi Connection Removing and Installing an Optical Drive Sata Connection Installing an Optical or Tape Drive Installing Drive Shoulder Screws Removing a 3.5-Inch Hard Drive Hard Drive Installation GuidelinesHard Drives Removing or Installing a 3.5-Inch Hard Drive Installing a 3.5-Inch Hard Drive SAS hard drive Removing a 3.5-Inch Hard Drive From a Hard-Drive Bracket Removing a 2.5-Inch Hard Drive 12. Removing a 2.5-Inch Hard Drive Carrier Installing a 2.5-Inch Hard Drive 13. Removing and Installing a 2.5-Inch Hard Drive 14. Attaching Power/Data Cable to the Hard Drive Cooling Shroud Installing the Expansion-Card StabilizerExpansion-Card Stabilizer Removing the Expansion-Card Stabilizer Removing the Cooling Shroud Installing the Cooling Shroud 15. Removing and Installing the Cooling Shroud Expansion Card Installation Guidelines Expansion Cards Removing an Expansion Card Installing System Components Installing an Expansion Card 16. Removing and Installing an Expansion Card SAS Controller Expansion Card Mode-Specific Guidelines General Memory Module Installation GuidelinesSystem Memory Size Memory Sockets Single ProcessorPhysical Memory GB Removing Memory Modules Installing Memory Modules 17. Installing and Removing a Memory Module Installing System Components Processor Removing the Processor 18. Installing and Removing the Heat Sink 19. Removing a Processor Installing a Processor Cooling Fan Removing the Cooling Fan Installing the Cooling Fan 20. Removing and Installing the Cooling Fan System Battery Replacing the System Battery 21. Replacing the System Battery Power Supply Removing the Power Supply Installing the Power Supply 100 Internal USB Memory Key 101 102 Chassis Intrusion SwitchRemoving the Chassis Intrusion Switch Installing the Chassis Intrusion Switch 103 104 Control Panel AssemblyRemoving the Control Panel Assembly 105 25. Removing the Link Bracket Lock Installing the Control Panel Assembly 106 107 System BoardRemoving the System Board 27. Removing and Installing the System Board 108 Installing the System Board 109 110 Troubleshooting Your System Troubleshooting External Connections 112 Troubleshooting the Video SubsystemTroubleshooting a USB Device 113 Troubleshooting a Serial I/O DeviceTroubleshooting a NIC Troubleshooting a Wet System 114 Troubleshooting a Damaged System 115 Troubleshooting the System Battery 116 117 Troubleshooting Power SupplyTroubleshooting System Cooling Problems Troubleshooting Cooling Fan 118 Troubleshooting System Memory 119 Troubleshooting an Internal USB Key 120 Troubleshooting an Optical Drive 121 Troubleshooting a Tape Backup Unit 122 Troubleshooting a Hard Drive 123 Troubleshooting Expansion Cards 124 Troubleshooting the Processor 125 126 127 Using Online DiagnosticsEmbedded System Diagnostics Features System Diagnostics Testing Options When to Use the Embedded System DiagnosticsRunning the Embedded System Diagnostics Testing Option Function Selecting Diagnostics Options Using the Custom Test OptionsSelecting Devices for Testing 129 Viewing Information and Results 130 131 System Board Jumper Settings DescriptionSystem Board Jumper System Board Connectors System Board Jumpers and Connectors Description 133 Disabling a Forgotten Password 134 Contacting Dell 135 136 Index 137 138 Post 139 140 USB 141 142