User support, To access the Help application, 122 | Sony 1265-2576

User support

Access user support directly in your phone through the Help application. For example, you can open a User guide with instructions on how to use your phone. You can also get troubleshooting and other help from the Sony Mobile support zone, and from the Sony Mobile Customer support service.

•Help application features:

•User guide in the phone – read and search information on how to use your phone.

•Educate yourself – read tips and tricks, get the latest news, and watch how-to videos.

•Email support – send an email to our support team.

•Support zone – visit www.sonymobile.com to get comprehensive support for your phone.

•Troubleshooting – find common problems and error messages at the end of our User guides and on the support zone.

•Customer support – if all else fails. The relevant support numbers are listed in the supplied Important information leaflet.

An extended User guide is also available at www.sonymobile.com.

To access the Help application

1From your Application screen, find and tap .

2Find and tap the required support item.

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Sony 1265-2576, 1265-2574, 1265-2575 manual User support, To access the Help application, 122

Contents

User guide Contents Sharing your contacts Backing up contacts Calendar Alarm clockWi-Fi Virtual private networks VPNs NeoReader application menu overview Identifying music using TrackID technology Using TrackID technology results Troubleshooting 123 Status icons 118 Notification icons Important information Android what and why? Applications To remove the battery AssemblyTo remove the battery cover Getting started To remove the SIM card Screen lock Setup guideTurning the phone on and off Microsoft Exchange ActiveSync account Accounts and servicesGoogle account Facebook account Getting to know your phone Phone overview Charging the battery Using the keysBattery To check the battery level Battery LED statusImproving battery performance To charge the phone Reducing battery consumption with Power Saver Scrolling Using the touchscreenZooming To scroll Home screenSensors To flick Widgets Timescape Share widget Timescape Feed widgetTimescape Friends widget Rearranging your Home screen Changing the background of your Home screen Notification light for social networking servicesAccessing and using applications Application screen Application menu Opening and closing applicationsRecently used applications window Checking notifications and ongoing activities Status and notificationsRearranging your Application screen View and change your phone settings from the Settings menu Phone settings menuTo open the phone settings menu from the Notification panel To open the Notification panel On-screen keyboard Using the on-screen keyboardTyping text Application bar Phonepad Using the PhonepadTo switch between the on-screen keyboard and the Phonepad To edit text in landscape orientation Customising your phone Keyboard and Phonepad settingsText input settings Time and date Adjusting the volumeAdjusting the sound settings Ringtone settings Screen settings Phone language Airplane modeMemory Memory card To download Internet and messaging settings Using a headset with your phoneInternet and messaging settings To format the memory card Access Point Names APNs Controlling data usage Mobile network settings To turn off all data traffic Turning off data trafficData roaming To activate data roaming Call handling CallingEmergency calls Voicemail Recent calls Multiple calls Conference calls Rejecting a call with a message Call settingsBarring calls Forwarding calls Fixed Dialling Numbers To enable or disable fixed diallingTo access the list of accepted call recipients To show or hide your phone number Contacts Transferring contacts using a PCUsing the PC Companion program to transfer contacts Transferring contacts to your new phone To import contacts from a SIM card To receive contact data sent using Bluetooth technologyTo receive contacts sent using a messaging service To import contacts from a memory card To view your contacts Contacts screen overviewManaging your contacts To add a contact Avoiding duplicate entries in the Contacts application Favourites Groups Communicating with your contactsSharing your contacts Quick contact menu To export contacts to a SIM card Backing up contactsTo export all contacts to a memory card Using text and multimedia messaging Messaging Text and multimedia message options To create and send an email message Using emailTo set up an email account in your phone To view an email message attachment To receive email messagesTo read your email messages To save a senders email address to your contacts Using email accounts To set up a Google account in your phone Gmail and other Google servicesTo set an email account as your default account To remove an email account from your phone From your Home screen, tap Find and tap Talk Google TalkTo start Google Talk To reply to an instant message with Talk Clearing your application data Getting started with Google PlayDownloading from Google Play Before you download applications Permissions Installing applications not from Google PlayTo delete an installed application To view permissions of an application Downloading from the PlayNow service PlayNow serviceBefore you download content To start PlayNow Calendar Alarm clockGetting organised To activate an existing alarm To edit an existing alarmTo deactivate an alarm To delete an alarm To snooze an alarm when it sounds To activate the vibrate function for an alarmTo set alarms to sound when the phone is in silent mode To start the NeoReader application Scanning with the NeoReader applicationNeoReader application menu overview To scan a barcode To synchronise manually with your Google account Synchronising data on your phoneSynchronising with Google To synchronise an application with a Google account To remove a Google account from your phone To edit the setup of corporate email, calendar and contactsSynchronising your corporate email, calendar and contacts To set a synchronisation interval for a corporate account Synchronising with Facebook Synchronising using SyncMLTo set up a Facebook integration account on your phone To remove a Facebook integration account from your phone To set a synchronisation interval To set up a SyncML account in your phoneTo synchronise manually with your SyncML account To remove a SyncML account from your phone Before using Wi-Fi Connecting to wireless networksWi-Fi Wi-Fi sleep policy Advanced Wi-Fi settingsWi-Fi network status Sharing your phone’s mobile data connection To rename or secure your portable hotspot To share your phone’s data connection using a USB cableVirtual private networks VPNs To disconnect from a virtual private network To add a virtual private networkTo connect to a virtual private network Navigating web pages Web browserBrowsing the web Search and address bar Managing bookmarks To edit a bookmark To bookmark a webTo open a bookmark To add a bookmarked web page to your Home screen Managing text and images Multiple windows Auto-fitting web pages Browser settingsDownloading from the web Auto-filling text Plug-in settingsTo enable plug-ins on demand To auto-fit web pages Protecting your hearing Using the Walkman playerMusic Copying media files to your memory card To change tracks To adjust the audio volumeTo improve the sound quality using the equalizer To turn on the Surround sound Discovering related audio content Overview of My music Using My music to organise your tracks Categorising your music using SensMe channels Walkman player widget Playing music in random orderPlaylists To add the Walkman player widget to your Home screen From your Home screen, press Tap Find and tap Walkman Identifying music using TrackID technology Using TrackID technology results To delete a track from the track history FM radio overview Using the FM radioUsing your favourite radio channels To start the FM radio Making a new search for radio channels Switching the radio sound between devicesIdentifying radio tracks using TrackID Sharing the details of music you like on Facebook To share details of music you like on Facebook Camera controls overview Using the still cameraTaking photos and recording videos To open the camera Adding the geographical position to your photos Focus mode Using still camera settingsStill camera settings overview Exposure value Scenes MeteringWhite balance Flash ResolutionSelf-timer Geotagging Quick launch Tips on using the cameraTag photos with details of where you took them Capturing method Using the video camera Using video camera settings Photo light Video camera settings overview ScenesAdjust the video size for different formats Video size Microphone Shutter sound Viewing photos and videos saved in the phone Viewing photos and videos in AlbumAlbum tab overview Overview of Pictures tab To view photos and videos in list view Working with photos in AlbumTo view photos and videos in grid view To change the size of the thumbnails in Album To rotate a photo To zoom a photoTo watch a slideshow of your photos To crop a photo Viewing your photos on a map Working with videos in Album Overview of Map tab To enable location detectionTo add a geotag when viewing the map in Album To view geotagged photos on a map in Album Viewing your online albums Overview of Online tab Playing video clips in Movies Sharing content with Dlna Certified devices Preparing to play phone content on Dlna Certified devices To view photos or videos from your phone on another device Playing phone content on other Dlna Certified devicesTo change the access level of a registered client device To play a music track from your phone on another device Naming your phone Bluetooth wireless technologyPairing with another Bluetooth device To give your phone a name Sending and receiving items using Bluetooth technology To receive items using Bluetooth 105 Transferring files using Media transfer mode via Wi-Fi Connecting your phone to a computerTransferring and handling content using a USB cable 106 PC Companion Media Go To transfer content using the Media Go application 108 Getting the best performance Using location services to find your positionUsing GPS Google Maps Using Google Maps to get directionsUsing the Navigation application Viewing your friends’ locations with Google Latitude SIM card protection Locking and protecting your phoneImei number Setting a screen lock To disable the screen unlock PIN To unlock the screen using a screen unlock patternTo disable the screen unlock pattern To create a screen lock password Updating your phone Updating your phone wirelesslyUpdating your phone using a USB cable connection To download the PC Companion application from your phone To download software updates using a USB cable connectionTo update your phone using an Apple Mac computer 115 Phone settings overview 116 117 Notification icons Status and notification icons overviewStatus icons 118 119 Application overview 120 121 122 To access the Help applicationUser support Troubleshooting My wired headset does not work Error messages Recycling your phone 125 126 Legal informationSony ST23i/ST23a Index 127 128 MMS 129 Purchasing 130