Troubleshooting | Sony KDL-47W802A specification

Channel Settings

Checking signal information Selecting the cable/antenna signal Tuning channels automatically Adding digital channels

Setting channels to surf with CH +/- buttons Editing channel labels

Fine adjusting analog channels Program Information & Service Settings

Setting the information banner Setting closed captions

General Settings

Turning off the key tone of remote control operations Turning off start-up logo

Turning on/off and adjusting the brightness of the illumination Setting menu language

Setting your region

Setting One-touch Remote Control Setting Bluetooth Device

External Sound Output Settings Selecting speakers to output sound Outputting sound from headphones

Controlling the volume of an audio system with the TV’s remote control Setting headphone speaker link

External Input Settings Managing external inputs Switching the video input

Making detailed settings of video input Running initial setup

Support

Checking Sony contact information Uploading operation history

Software Update

Updating broadcast/service software Updating TV’s software

Troubleshooting

Power Symptoms

Picture/Screen Symptoms

Broadcast Reception Symptoms

3D Picture/Glasses Symptoms

Sound Symptoms

Connected Device Symptoms

Network/Application Symptoms

Home Network Symptoms

Remote Control Symptoms

One-touch Remote Control Symptoms

Top of Page

17

Image 17

Sony KDL-47W802A manual Troubleshooting

Contents

Manual KDL-55W802A/47W802A KDL-42W800A Basic Operations Basic Operations Remote Control TV Controls/Terminals/IndicatorsOne-touch Remote Control Optional Parts Description Selecting Channels Watching TVWatching Twin Picture Changing Display/Audio Audio System Using Other DevicesBD/DVD Player Using Bravia Sync Devices Using Bravia Sync Devices Useful Functions Picture/Sound Auto AdjustmentSaving Power Consumption Using Skype Using InternetConnecting to the Internet Home Network Settings Using Home Network Picture/Screen Settings Selecting picture mode Configuring Various SettingsChannel Settings General Settings Support External Input SettingsSoftware Update Troubleshooting To access the bookmarked How to Use BookmarksTo save a To return to the previous screen Basic Operations Using Other Devices Using Internet Troubleshooting Sony Corporation Using / / / and Buttons How to use remoteUsing Return and Color Buttons To operate functions using the color buttons Categories in the Home Menu Home Menu screenOverview Tips SettingsSteps Picture Mode Setting MemoryReset Available Options Resolution Color TemperatureBacklight Picture CineMotion Advanced Settings Enjoy Internet on TV Searching for Information How to use i-Manual Saving Frequently Viewed Pages Bookmark Displaying the Page Again While Operating the TVTo go to the main To close the i-Manual Useful Options button Quickly Accessing Functions by the Options Button Recommended viewing distance range for a 3D image Watching in 3D To deactivate the 3D effect To use the SimulView modeTo adjust the 3D settings Sony Corporation Watch connected device Illumination LED FrontSensors and Illumination Blinking Blinking speed depends on status TV is turned on Sony Corporation Power CH +/- Channel/ / , +/- VolumeRight Input select/ Select/Confirm Hdmi in 1/3/4 Bottom Video RearLAN Audio OUT USB PIC OFF Top Color buttons Upper SEN Middle Display Lower Muting VOL + KEY PAD Return NFC Back To move the position of the screen keyboard Displaying Screen Keyboard Selecting channels from the Home Menu Selecting channels by the CH +/- buttons To change the settings laterAuto Program Selection Fast Zapping Selecting channels by the number buttons To move the inset window Displaying picture-in-picture PIPAvailable Combinations of Two Pictures Sony Corporation To change the picture size Displaying left-and-right pictures P&P This function is not available with PC format signals Display information Subtitles/Closed captions Available Options 43 Original Source Screen format/Wide Mode Captions Available Options 169 Original SourceFine-Normal Fine-Full Available Options PC Timing Stereo Audio for analog modeAuto SAP Mono Making a Connection Hdmi connection Component video connection Composite connection Digital Still Camera/Camcorder To check the supported file formats USB DeviceTo automatically display thumbnail view or a slideshow Tips Corresponding PC input signal Sony Corporation Hdmi connection Optical audio connection Audio cable connection To charge an MHL device To switch to MHL input automaticallyMHL Device Checking supported file formats Playable file formats Setting Bravia Sync BD/DVD player Available Bravia Sync OperationsAV amplifier Video camera Device Selection Using the Sync MenuAvailable Items TV Control Device Control None Setting Buttons to Control the HDMI/MHL Device Menu Keys Tuning KeysTuning and Menu Keys Displaying the Bravia Sync Device List General AutoAuto 24p Sync Sports CinemaMusic Animation Overview Adding to Favorites To access items added to FavoritesTo remove an item from Favorites To sort the list of applications Screen High Saving power by picture brightnessPicture Off Off Low Saving power by automatically adjusting the backlight drive Turning the TV off by monitoring idle time Turning the TV off by monitoring input signal Setting the current time manually Setting the on timer Setting the sleep timer To change the duration period Using TV as Picture Frame Sony Corporation Setting parental lock password Setting viewing restriction Sony Corporation Blocking specific channels To turn off the built-in wireless LAN Wireless connection built-in wireless LAN 101 Wired connection with a LAN cable 103 To change the character size Browsing WebsitesTo enter a URL 105 To avoid video/sound interruption To seek forward/backward in video contentWatching Internet Video To update Internet Video content services About the status icons in the Home Menu Performing initial setup 109 About the status icons in the contact list Making a call To call by entering a phone number About the status icons in the call history listTo add contacts to the contact list To receive a call 112 To operate the search result Current View Information SearchTo search again To display a bookmark 114 Keyword Search 116 Playing Content on a PC 118 Enabling the renderer function Allowing/blocking access from controller Smart Select Making advanced renderer settingsAuto Access Permission Selecting servers to display Checking server connection Playing Content with Renderer Function To turn on the TV when you turn on your mobile device Using a Smartphone/Tablet as a Remote 126 If the connection does not succeed Using Wi-Fi Direct Function To list connected devices/deregister devices To connect another deviceTo change the name of the TV shown on the connected device To disconnect the device from the TV Using One-touch Mirroring Using Screen Mirroring 131 Vivid Selecting picture mode Custom StandardGame-Standard Game-Original Locking picture adjustment Available Options for inputs other than a PC Setting screen size/positionWide Mode Available Options for PC input Sound Mode Adjusting various sound settings e.g. bass/treble/balance Volume Offset Advanced Auto VolumeSound Booster Equalizer Wall Mount Setting sound according to TV positionTable-Top Stand 140 Checking signal information Selecting the cable/antenna signal Tuning channels automatically Adding digital channels Setting channels to surf with CH +/- buttons Editing channel labels Fine adjusting analog channels Small Setting the information bannerMedium Large CC Display Setting closed captionsAnalog CC Digital CC Turning off the key tone of remote control operations Turning off start-up logo Auto Brightness Adjust Demo ModeDark Simple Response Setting menu language Setting your region Setting One-touch Remote Control Setting Bluetooth Device Selecting speakers to output sound Outputting sound from headphones 159 Setting headphone speaker link Managing external inputs Component Switching the video input Making detailed settings of video input 164 Running initial setup Checking Sony contact information Uploading operation history Updating broadcast/service software Updating TV’s software TV turns on automatically Power SymptomsTV turns off automatically Tiny black points and/or bright points appear on the screen Picture/Screen SymptomsPicture quality is not as good as viewed at the store Distorted picture Screen flickers Screen format/wide mode changes automaticallyBlurry picture or poor color Suddenly the picture becomes small TV screen feels warm There is picture or sound noise when viewing a TV channel Broadcast Reception SymptomsGhosting or double images appear Only snow noise or black picture appears on the screen Some digital cable channels are not displayed You cannot receive or select channelsBroadcast HD formats have poor quality Noisy picture 3D pictures are not displayed D effect is weak 3D Picture/Glasses Symptoms No sound but good picture Sound SymptomsAudio noise No audio or low audio with home theater system No picture from connected device Connected Device SymptomsYou cannot select connected device in the Home Menu Some input sources cannot be selected You cannot control a second AV receiver Photo images or folders take time to displayYou cannot find a connected Bravia Sync Hdmi device TV cannot connect with your wireless router or access point Network/Application Symptoms Good picture quality but no sound on Internet video content Certain Internet video content displays a loss of detailApps are inaccessible At 5GHz 182 Your TV cannot connect to the server Home Network SymptomsServer is inaccessible 184 Remote control does not operate Remote Control Symptoms Batteries drain quickly One-touch Remote Control Symptoms Operation cuts out, or a device does not work Bluetooth Mouse Symptoms Some pay contents cannot be played Screen Mirroring SymptomsTV cannot connect to a Miracast compatible device Video or sound sometimes cuts out One-touch Mirroring Symptoms TV SideView Symptoms Wi-Fi 5GHz Symptoms 192 Supported Codec for Dlna / USB device DLNA/USB设备支持的编解码器 Video Lpcm / AC3 内部 / 外部 MOV Audio Codec Supported Sampling Rate External Subtitle 外挂字幕