Sony KDL-47W802A Troubleshooting

Top of Page

Channel Settings

Checking signal information

Selecting the cable/antenna signal

Tuning channels automatically

Adding digital channels

Setting channels to surf with CH +/- buttons

Editing channel labels

Fine adjusting analog channels

Program Information & Service Settings

Setting the information banner

Setting closed captions

General Settings

Turning off the key tone of remote control operations

Turning off start-up logo

Turning on/off and adjusting the brightness of the illumination

Setting menu language

Setting your region

Setting One-touch Remote Control

Setting Bluetooth Device

External Sound Output Settings

Selecting speakers to output sound

Outputting sound from headphones

Controlling the volume of an audio system with the TV’s remote control

Setting headphone speaker link

External Input Settings

Managing external inputs

Switching the video input

Making detailed settings of video input

Running initial setup

Support

Checking Sony contact information

Uploading operation history

Software Update

Updating broadcast/service software

Updating TV’s software

Troubleshooting

Power Symptoms

Picture/Screen Symptoms

Broadcast Reception Symptoms

3D Picture/Glasses Symptoms

Sound Symptoms

Connected Device Symptoms

Network/Application Symptoms

Home Network Symptoms

Remote Control Symptoms

One-touch Remote Control Symptoms

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Contents

Main KDL-55W802A/47W802A KDL-42W800A Basic Operations Parts Description Watching TV Using Other Devices Using BRAVIA Sync Devices Useful Functions Using Internet Using Home Network Configuring Various Settings Page Troubleshooting i-Manual Print Font Size How to Use Bookmarks To save a page To access the bookmarked page To return to the previous screen To remove a bookmark Basic Operations Parts Description Watching TV Using Other Devices Using BRAVIA Sync Devices Useful Functions Using Internet Using Home Network Configuring Various Settings Troubleshooting Page i-Manual Print Font Size How to use remote Using / / / and Buttons 1 . 2 . Using RETURN and Color Buttons To return to the previous screen To operate functions using the color buttons Home Menu screen Categories in the Home Menu Page Adjusting various picture settings (e.g. picture brightness/color) Page Page Enjoy Internet on TV 2 . 3 . How to use i-Manual Searching for Information 1 . 2 . 3 . 4 . Displaying the Page Again While Operating the TV Saving Frequently Viewed Pages (Bookmark) Useful OPTIONS button Quickly Accessing Functions by the OPTIONS Button 1 . 2 . 3 . Watching in 3D Recommended viewing distance range for a 3D image 1 . 2 . 3 . 4 . To deactivate the 3D effect To use the SimulView mode To adjust the 3D settings Page Watch connected device Front Illumination LED Page Right Bottom Rear Right Top Upper Middle Lower Bottom Upper Lower Back i-Manual Print Font Size Displaying Screen Keyboard To move the position of the screen keyboard Selecting channels from the Home Menu 1 . 2 . 3 . i-Manual Print Font Size Selecting channels by the CH +/- buttons 1 . 2 . 3 . To change the settings later. Selecting channels by the number buttons i-Manual Print Font Size Displaying picture-in-picture (PIP) 1 . 2 . 3 . To move the inset window Page Displaying left-and-right pictures (P&P) Page Display information Subtitles/Closed captions Screen format/Wide Mode Available Options (4:3 Original Source) Available Options (16:9 Original Source) Page Audio (for analog mode) 3 . HDMI connection 1 . 2 . 3 . Component video connection 1 . 2 . 3 . Composite connection Digital Still Camera/Camcorder 1 . 2 . 3 . i-Manual Print Font Size USB Device 1 . 2 . 3 . 4 . 5 . To automatically display thumbnail view or a slideshow Page PC Corresponding PC input signal Page HDMI connection 1 . 3 . 4 . Optical audio connection Audio cable connection i-Manual Print Font Size MHL Device 1 . 2 . To switch to MHL input automatically To charge an MHL device Playable file formats Checking supported file formats Setting BRAVIA Sync Available BRAVIA Sync Operations Using the Sync Menu 1 . 2 . Available Items Page Setting Buttons to Control the HDMI/MHL Device Page Displaying the BRAVIA Sync Device List Selecting a picture and sound setting suitable for the content Page Automatically adjusting picture brightness according to ambient light i-Manual Print Font Size Adding to Favorites 1 . 2 . 3 . To access items added to Favorites Page Saving power by picture brightness Page Saving power by automatically adjusting the backlight drive Turning the TV off by monitoring idle time Turning the TV off by monitoring input signal Setting the current time manually Setting the on timer Setting the sleep timer Using TV as Picture Frame Page Setting parental lock password Setting viewing restriction Page Blocking specific channels Wireless connection (built-in wireless LAN) Page Wired connection (with a LAN cable) Page Browsing Websites Page i-Manual Print Font Size Watching Internet Video 2 . 3 . 4 . 5 . To seek forward/backward in video content To avoid video/sound interruption To update Internet Video content services Performing initial setup Page Making a call Page Page i-Manual Print Font Size Current View Information Search 2 . 3 . 4 . To operate the search result Page Keyword Search Page Playing Content on a PC Page Enabling the renderer function Allowing/blocking access from controller Making advanced renderer settings Selecting servers to display Checking server connection Playing Content with Renderer Function 1 . 2 . i-Manual Print Font Size Using a Smartphone/Tablet as a Remote Available operations using the mobile device with the TV SideView application installed 1 . 2 . 3 . 4 . Page Using Wi-Fi Direct Function To connect another device To change the name of the TV shown on the connected device To list connected devices/deregister devices To display dialog when attempting to connect a device with the TV i-Manual Print Font Size Using One-touch Mirroring 1 . 2 . To disconnect the device from the TV i-Manual Print Font Size Using Screen Mirroring 1 . 2 . To list connected devices/deregister devices To display dialog when attempting to connect a device with the TV Page Selecting picture mode Page Locking picture adjustment 3 . 4 . Setting screen size/position 2 . 3 . Available Options (for inputs other than a PC) Available Options (for PC input) Adjusting various sound settings (e.g. bass/treble/balance) 3 . Page Setting sound according to TV position Page Checking signal information 3 . Selecting the cable/antenna signal 3 . 4 . Tuning channels automatically 3 . 4 . Adding digital channels 3 . 4 . Setting channels to surf with CH +/- buttons 3 . 4 . 5 . 6 . Editing channel labels Fine adjusting analog channels Setting the information banner 3 . Setting closed captions 3 . Turning off the key tone of remote control operations 3 . 4 . Turning off start-up logo 3 . 4 . Turning on/off and adjusting the brightness of the illumination 3 . 4 . 5 . Setting menu language 3 . 4 . Setting your region 3 . 4 . Setting One-touch Remote Control Setting Bluetooth Device Selecting speakers to output sound Outputting sound from headphones 3 . 4 . Controlling the volume of an audio system with the TVs remote control Setting headphone speaker link 3 . 4 . Managing external inputs 3 . 4 . 5 . 6 . Switching the video input 3 . Making detailed settings of video input 2 . 3 . Page Running initial setup 3 . 4 . Checking Sony contact information 3 . Uploading operation history 3 . 4 . Updating broadcast/service software Updating TVs software 3 . Power Symptoms TV turns off automatically. TV turns on automatically. Picture/Screen Symptoms Tiny black points and/or bright points appear on the screen. Picture quality is not as good as viewed at the store. Distorted picture. The screen flickers. No color/Dark picture/color is not correct/Picture is too bright Blurry picture or poor color. Screen format/wide mode changes automatically. Suddenly the picture becomes small. Page Broadcast Reception Symptoms Ghosting or double images appear. Only snow noise or black picture appears on the screen. There is picture or sound noise when viewing a TV channel. You cannot receive any channels. Page 3D Picture/Glasses Symptoms 3D pictures are not displayed. 3D effect is weak. Black bars appear on both sides of the screen when watching 3D pictures. 3D display automatically switches on when 3D signal is detected. The message [3D signal has been detected] automatically appears when 3D signal is detected. Sound Symptoms No sound but good picture. Audio noise. No audio or low audio with home theater system. Distorted sound. Connected Device Symptoms No picture from connected device. You cannot select connected device in the Home Menu. Some input sources cannot be selected. Certain programs on digital sources display a loss of detail. Page Network/Application Symptoms Sometimes video streaming quality is poor when using the wireless LAN. Wireless LAN connection fails or radio reception conditions are poor. The TV cannot connect with your wireless router (or access point) Page Page Home Network Symptoms Your TV cannot connect to the server. A message appears stating that the TV cannot connect to your network. Server is inaccessible. Some media files in the USB device or server are not displayed. Page Remote Control Symptoms Remote control does not operate. One-touch Remote Control Symptoms One-touch Remote Control does not operate, or does not operate properly. Batteries drain quickly. Bluetooth Mouse Symptoms Operation cuts out, or a device does not work. Screen Mirroring Symptoms What kind of devices can be connected to use the Screen mirroring function? The TV cannot connect to a Miracast compatible device. Video or sound sometimes cuts out. Some pay contents cannot be played. One-touch Mirroring Symptoms One-touch mirroring does not work./Target device cannot be recognized. TV SideView Symptoms Wi-Fi 5GHz Symptoms The TV cannot connect with your wireless router (or access point) at 5GHz. Notes Supported Codec for DLNA / USB device DLNA/USB Photo Music Video Page Page Page Supported Audio Codec Sampling Rate in Video Content External Subtitle