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Top Page > Troubleshooting > One-touch Remote Control Symptoms

One-touch Remote Control Symptoms

One-touch Remote Control does not operate, or does not operate properly.

Batteries drain quickly.

One-touch Remote Control does not operate, or does not operate properly.

Replace the batteries.

Re-register the One-touch Remote Control.

The One-touch Remote Control uses 2.4GHz bandwidth, therefore communication speed may deteriorate or cut out occasionally due to wireless LAN interference.

If household electric appliances (e.g. microwaves or smartphones) are placed nearby, radio wave interference is more likely.

The TV or One-touch Remote Control may not work on a metal rack due to wireless communication interference.

Do not cover the upper part of the One-touch Remote Control with your hand when operating the TV.

The One-touch Remote Control can control only the last registered TV.

Only one One-touch Remote Control can be registered to the TV.

It is recommended to use the One-touch Remote Control within 7 m (23 ft.) of the TV.

If the /// buttons of the One-touch Remote Control do not work and the color LEDs are lit, the /// buttons work as color buttons. To use as the /// buttons, press the COLOR KEY button to turn off the color LEDs.

If the color buttons of the One-touch Remote Control do not work, press the COLOR KEY button. The color LEDs light up and the color buttons can be use.

Batteries drain quickly.

If you keep waving your NFC compatible device over the NFC touch point on the rear of the remote control, it will increase battery drain. It may be improved by keeping the NFC device away from the remote control.

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Sony KDL-47W802A manual One-touch Remote Control Symptoms, Batteries drain quickly