Manuals / Sony / Portable Media / MP3 Player

Sony NWZ-E364BLK, NWZ-E363 specifications What can I do to solve a problem?

Models: NWZ-E363 NWZ-E364BLK NWZ-E364

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	WALKMAN User Guide			Print
			Top page > Troubleshooting > To Deal with a Trouble > What can I do to solve a problem?
	Getting Started
			What can I do to solve a problem?
	How to Use the Software		What can I do to solve a problem?


	Music		If the player does not function as expected, try the following steps to resolve the issue.

	Videos/Photos
	Videos/Photos		1. Find the symptoms of the issue in this manual, and try any corrective actions listed.

	FM Radio		2. Connect the player to your computer to charge the battery.
			You may be able to resolve some issues by charging the battery [Details].
	Timer
	Timer		3. Press the RESET button with a small pin, etc.
			3. Press the RESET button with a small pin, etc.
	Settings		If you press the RESET button while operating the player, stored data and player settings
	Troubleshooting		may be lost.
	Troubleshooting
	Important Information

	Specifications

Contents list

4.Check information on the issue in the Help of each software.

5.Look up information on the issue on one of the customer support Web sites [Details].

6.If the approaches listed above fail to resolve the issue, consult your nearest Sony dealer.

Note

No data will be deleted and no settings will be changed by resetting the player.

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Copyright 2011 Sony Corporation

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Sony NWZ-E364BLK, NWZ-E363 specifications What can I do to solve a problem?

Contents

NWZ-E363/E364 Getting Started Windows Explorer Drag-and-Drop How to Use the SoftwareContent Transfer Windows Media PlayerPlaying Music MusicVideos/Photos FM Radio Option Menu FM Radio SettingsFM Radio Listening to FM RadioSetting the Timer TimerMusic Settings SettingsCommon Settings To Deal with a Trouble TroubleshootingPossible Causes of Symptoms Important Information What are Format and Bit Rate SpecificationsSpecifications Contents list Viewing Photos Music Option MenuTimer Cleaning Storing Data What are Format and Bit Rate About Windows operating system and Windows Media Player About battery chargingBefore first use About model names mentioned in this User GuideSelecting a topic to display How to use this User GuidePrinting out a Changing the font sizeReturning to a previous Videos/ Photos What you can do with WalkmanOperation flow to enjoy music Transferring music from CDs using Windows Media PlayerTransferring music by drag-and-drop using Windows Explorer Hint Operation flow to enjoy videos and photos Transferring videos/photos using Content TransferTransferring videos/photos using Windows Media Player Back to top To turn off the player Turning the player on and offTo turn on the player Status Description Charging the batteryBattery charging status on the display About the battery indicatorBack to top Turn off the player manually About battery lifeLonger battery life settings Adjust data format and bit rateLanguage Messages and menus are displayed Selecting the display language Language SettingsTo display the current time Setting the current time Set Date-TimeParts and controls Copyright 2011 Sony Corporation Walkman Guide Content TransferAbout the software Bundled softwareAbout the information area About the Home menuHow to use the Home menu Back to top How to use the Home menu To return to the previous screen during operation To return to the Home menu during operationHow to use the option menu Related Topics Importing music from CDs using Windows Media Player Related Topics Transferring music using Windows Media Player Related Topics Transferring music using Content Transfer Copyright 2011 Sony Corporation Transferring videos/photos using Content Transfer Viewing photos Photos Back to top Transferring music using Windows Explorer Copyright 2011 Sony Corporation Transferring videos/photos using Windows Explorer Related Topics Playing music Deleting songs Using the music option menu Back to top Icon Description Browsing and using the music screenMusic playback screen Indication icons of the music playback screenAlbum list screen Operations on the music list screen Operations on the music playback screenMusic list screen Song list screenBack to top Method Description Searching for songsSearch method Playing the songs in a playlist Playing all songs in random order Deleting songs Option Description/reference Items Using the music option menuOption items appearing on the music playback screen Option items appearing on the music list screenCover art screen Detailed information screenDisplaying the cover art screen Cover Art Back to top Type icon Description Setting the play mode Play ModeType Description Icon Setting the sound quality Clear Bass EqualizerSetting the sound quality Customizing sound qualityPress Type Description Listening with Clear Stereo Clear StereoAdjusting the volume level Dynamic Normalizer Watching videos Videos Up to 1,000 video files can be displayed in the video lists Operations on the video playback screen Browsing and using the video screenVideo playback screen Indication icons of the video playback screenOperations on the video list screen Video list screenDeleting videos Option items appearing on the video playback screen Using the video option menuOption items appearing on the video list screen Copyright 2011 Sony Corporation Setting the zoom function Zoom Back to top Setting the display of the video screen Display Setting the video orientation Video Orientation Page Viewing photos Photos Related topics Photo list screen Browsing and using the photo screenPhoto display screen Operations on the photo display screenOperations on the photo list screen Playing a slide show Deleting photos Option items appearing on the photo display screen Using the photo option menuOption item appearing on the photo folder/photo list screen Back to top Photo orientation Photo Orientation Setting the display of the photo screen Display Setting the slide show play mode Slide Show Repeat Setting the interval of a slide show Slide Show Interval Listening to FM radio FM Radio Operations on the FM Radio screen Browsing and using the FM radio screenPresetting broadcast stations automatically Auto Preset Presetting broadcast stations manually Deleting preset broadcast stations Delete from Preset Using the FM radio option menu Setting the reception Scan Sensitivity Setting monaural/stereo Mono/Auto About the timer To cancel the alarm Setting the alarm AlarmTo cancel the sleep timer Setting the sleep timer Sleep TimerDisplaying the player information Unit Information Limiting the volume Avls Volume Limit Turning off the beep sound Beep Settings Setting the screensaver type Screensaver Adjusting the brightness of the screen Brightness 109 DD/MM/YYYY Setting the date format Date Display FormatHow to Use the Software Music Setting the time format Time Display FormatReturning to the factory settings Reset all Settings Formatting memory Format 114 115 116 117 118 119 120 121 FM Radio Display type Timer Settings 123 124 FM Radio Desired photo orientation type Timer Settings 126 127 128 129 130 What can I do to solve a problem? Customer support Web site Table of contents for symptoms and possible causes Data cannot be deleted on the player OperationThere is no sound Data cannot be playedPlayer does not respond to any button operations Transferred data is not displayed in its listNoise is generated Playback has stopped suddenly There is insufficient volumePlayback does not stop Transferred data cannot be foundPlayer does not work properly Player’s power turned off, and then on againCover art is not displayed Cannot format the playerDisplay Player cannot charge the battery PowerBattery life is short Charging completes very quickly Player turns off automaticallyConnection to a computer Cannot install the softwareData cannot be transferred to the player from your computer Folders cannot be renamed or deleted Transfer takes too long timeFM broadcasts are affected by interference FM RadioFM broadcasts are unclear Reception is weak and sound quality is poorOther Sleep timer is delayed Sleep timer does not workMessages On hold... Cancel Hold function to activate controls Declaration of Conformity Important product informationIf you have any questions about this product For users in France Contents list Back to top Copyright 2011 Sony Corporation Top page Important Information Precautions Caution 153 About sample data *1 Top page Important Information Precautions Notice for usersCaring for others Road safetyPreventing hearing damage Software Top page Important Information Cleaning Notes on cleaning Walkman Storing dataUpgrading the player’s firmware Important information on software License and trademark notice161 Information on software applicable to GNU GPL/LGPL Important information on softwareVideo SpecificationsSupported file format MusicCapacity User available capacity *1 Output headphonesMaximum recordable number of songs and time Approx Maximum recordable time of videos ApproxPlayer settings which affect battery life Operating temperaturePower source Battery life continuous playbackMass Dimensions w/h/d, projecting parts not includedDimensions w/h/d DisplaySupplied items System requirements What is bit rate? What is audio format?What is copyright protection? 170 What is video format? What is photo format?