Operation, There is no sound, Data cannot be played | Sony NWZ-E364

WALKMAN User Guide

Getting Started

How to Use the Software

Music

Videos/Photos

FM Radio

Timer

Settings

Troubleshooting

Important Information

Specifications

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Top page > Troubleshooting > Possible Causes of Symptoms > Operation

Operation

There is no sound.

The volume level is set to zero. Turn the volume up.

The headphone plug is not connected properly.

If the headphones are connected improperly, the sound from the headphones will be impaired. Insert the headphone plug until it clicks into place [Details].

The headphone plug is dirty.

Clean the headphone plug with a soft dry cloth.

No songs or videos are stored on the player.

Follow the instructions in the displayed message, and transfer songs or videos from the computer.

After prescribing the remedies above, if the problem still persists, press the RESET button of the player [Details].

Data cannot be played.

The battery is consumed.

Charge the battery fully [Details].

If the player does not react, even after charging the battery, press the RESET button to reset the player [Details].

No data is stored on the player.

Follow the instructions in the message, and transfer data from the computer.

After transferring by drag-and-drop in Windows Explorer, data hierarchy levels do not correspond to the player.

Place the data in the correct place by drag-and-drop [Details].

Transferred files are not in a playable format.

For information on the playable formats, see [Details]. Some files may not be played back, depending on certain file specifications.

You are placing audio MP4 files in a video folder by drag-and-drop. Place them in the [MUSIC] folder by drag-and-drop.

The data may be damaged.

Damaged data within a file may be recognized as a non-playable format. Delete the damaged data, and then transfer the non-damaged data from your computer again.

Data cannot be deleted on the player.

You cannot delete songs, videos or photos on the player.

Delete them using the software you used to transfer the data, or Windows Explorer.

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Sony NWZ-E364BLK, NWZ-E363 Operation, There is no sound, Data cannot be played, Data cannot be deleted on the player

Contents

NWZ-E363/E364 Getting Started Windows Media Player How to Use the SoftwareContent Transfer Windows Explorer Drag-and-Drop Music Playing Music Videos/Photos Listening to FM Radio FM Radio SettingsFM Radio FM Radio Option Menu Timer Setting the Timer Music Settings SettingsCommon Settings To Deal with a Trouble TroubleshootingPossible Causes of Symptoms Important Information What are Format and Bit Rate SpecificationsSpecifications Contents list Music Option Menu Viewing Photos Timer Cleaning Storing Data What are Format and Bit Rate About model names mentioned in this User Guide About battery chargingBefore first use About Windows operating system and Windows Media Player How to use this User Guide Selecting a topic to display Printing out a Changing the font sizeReturning to a previous What you can do with Walkman Videos/ Photos Operation flow to enjoy music Transferring music from CDs using Windows Media PlayerTransferring music by drag-and-drop using Windows Explorer Hint Operation flow to enjoy videos and photos Transferring videos/photos using Content TransferTransferring videos/photos using Windows Media Player Back to top To turn off the player Turning the player on and offTo turn on the player About the battery indicator Charging the batteryBattery charging status on the display Status Description Back to top Adjust data format and bit rate About battery lifeLonger battery life settings Turn off the player manually Selecting the display language Language Settings Language Messages and menus are displayed Setting the current time Set Date-Time To display the current time Parts and controls Copyright 2011 Sony Corporation Bundled software Content TransferAbout the software Walkman Guide About the Home menu About the information area How to use the Home menu Back to top How to use the Home menu To return to the Home menu during operation To return to the previous screen during operation How to use the option menu Related Topics Importing music from CDs using Windows Media Player Related Topics Transferring music using Windows Media Player Related Topics Transferring music using Content Transfer Copyright 2011 Sony Corporation Transferring videos/photos using Content Transfer Viewing photos Photos Back to top Transferring music using Windows Explorer Copyright 2011 Sony Corporation Transferring videos/photos using Windows Explorer Related Topics Playing music Deleting songs Using the music option menu Back to top Indication icons of the music playback screen Browsing and using the music screenMusic playback screen Icon Description Song list screen Operations on the music playback screenMusic list screen Album list screen Operations on the music list screen Back to top Method Description Searching for songsSearch method Playing the songs in a playlist Playing all songs in random order Deleting songs Option items appearing on the music list screen Using the music option menuOption items appearing on the music playback screen Option Description/reference Items Cover art screen Detailed information screenDisplaying the cover art screen Cover Art Back to top Setting the play mode Play Mode Type icon Description Customizing sound quality Setting the sound quality Clear Bass EqualizerSetting the sound quality Type Description Icon Press Listening with Clear Stereo Clear Stereo Type Description Adjusting the volume level Dynamic Normalizer Watching videos Videos Up to 1,000 video files can be displayed in the video lists Indication icons of the video playback screen Browsing and using the video screenVideo playback screen Operations on the video playback screen Video list screen Operations on the video list screen Deleting videos Option items appearing on the video playback screen Using the video option menuOption items appearing on the video list screen Copyright 2011 Sony Corporation Setting the zoom function Zoom Back to top Setting the display of the video screen Display Setting the video orientation Video Orientation Page Viewing photos Photos Related topics Operations on the photo display screen Browsing and using the photo screenPhoto display screen Photo list screen Operations on the photo list screen Playing a slide show Deleting photos Option items appearing on the photo display screen Using the photo option menuOption item appearing on the photo folder/photo list screen Back to top Photo orientation Photo Orientation Setting the display of the photo screen Display Setting the slide show play mode Slide Show Repeat Setting the interval of a slide show Slide Show Interval Listening to FM radio FM Radio Browsing and using the FM radio screen Operations on the FM Radio screen Presetting broadcast stations automatically Auto Preset Presetting broadcast stations manually Deleting preset broadcast stations Delete from Preset Using the FM radio option menu Setting the reception Scan Sensitivity Setting monaural/stereo Mono/Auto About the timer Setting the alarm Alarm To cancel the alarm Setting the sleep timer Sleep Timer To cancel the sleep timer Displaying the player information Unit Information Limiting the volume Avls Volume Limit Turning off the beep sound Beep Settings Setting the screensaver type Screensaver Adjusting the brightness of the screen Brightness 109 Setting the date format Date Display Format DD/MM/YYYY Setting the time format Time Display Format How to Use the Software Music Returning to the factory settings Reset all Settings Formatting memory Format 114 115 116 117 118 119 120 121 FM Radio Display type Timer Settings 123 124 FM Radio Desired photo orientation type Timer Settings 126 127 128 129 130 What can I do to solve a problem? Customer support Web site Table of contents for symptoms and possible causes Data cannot be played OperationThere is no sound Data cannot be deleted on the player Player does not respond to any button operations Transferred data is not displayed in its listNoise is generated Transferred data cannot be found There is insufficient volumePlayback does not stop Playback has stopped suddenly Cannot format the player Player’s power turned off, and then on againCover art is not displayed Player does not work properly Display Player cannot charge the battery PowerBattery life is short Player turns off automatically Charging completes very quickly Cannot install the software Connection to a computer Data cannot be transferred to the player from your computer Transfer takes too long time Folders cannot be renamed or deleted Reception is weak and sound quality is poor FM RadioFM broadcasts are unclear FM broadcasts are affected by interference Other Sleep timer does not work Sleep timer is delayed Messages On hold... Cancel Hold function to activate controls Declaration of Conformity Important product informationIf you have any questions about this product For users in France Contents list Back to top Copyright 2011 Sony Corporation Top page Important Information Precautions Caution 153 Top page Important Information Precautions Notice for users About sample data *1 Caring for others Road safetyPreventing hearing damage Software Top page Important Information Cleaning Notes on cleaning Storing data Walkman Upgrading the player’s firmware License and trademark notice Important information on software 161 Important information on software Information on software applicable to GNU GPL/LGPL Music SpecificationsSupported file format Video Maximum recordable time of videos Approx Output headphonesMaximum recordable number of songs and time Approx Capacity User available capacity *1 Battery life continuous playback Operating temperaturePower source Player settings which affect battery life Display Dimensions w/h/d, projecting parts not includedDimensions w/h/d Mass Supplied items System requirements What is bit rate? What is audio format?What is copyright protection? 170 What is video format? What is photo format?