Manuals / Sony / Portable Media / MP3 Player

Sony NWZ-E364BLK, NWZ-E363 Troubleshooting, To Deal with a Trouble, Possible Causes of Symptoms

Models: NWZ-E363 NWZ-E364BLK NWZ-E364

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WALKMAN User Guide

Getting Started

How to Use the Software

Music

Videos/Photos

FM Radio

Print

Top page > Troubleshooting

Troubleshooting

To Deal with a Trouble

What can I do to solve a problem?

Customer support Web site

Possible Causes of Symptoms

	Timer	Table of contents for symptoms and possible causes
		Operation
	Settings	Operation
	Settings	Display
	Troubleshooting	Display
	Troubleshooting	Power
		Power
	Important Information	Connection to a computer
		FM Radio
	Specifications	FM Radio
	Specifications	Other
	Contents list	Other
	Contents list	Messages
		Back to top
		Copyright 2011 Sony Corporation

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Sony NWZ-E364BLK, NWZ-E363 specifications Troubleshooting, To Deal with a Trouble, Possible Causes of Symptoms

Contents

NWZ-E363/E364 Getting Started Content Transfer How to Use the SoftwareWindows Media Player Windows Explorer Drag-and-DropPlaying Music MusicVideos/Photos FM Radio FM Radio SettingsListening to FM Radio FM Radio Option MenuSetting the Timer TimerSettings Common SettingsMusic Settings Troubleshooting Possible Causes of SymptomsTo Deal with a Trouble Important Information Specifications SpecificationsWhat are Format and Bit Rate Contents list Viewing Photos Music Option MenuTimer Cleaning Storing Data What are Format and Bit Rate Before first use About battery chargingAbout model names mentioned in this User Guide About Windows operating system and Windows Media PlayerSelecting a topic to display How to use this User GuideChanging the font size Returning to a previousPrinting out a Videos/ Photos What you can do with WalkmanTransferring music from CDs using Windows Media Player Transferring music by drag-and-drop using Windows ExplorerOperation flow to enjoy music Hint Transferring videos/photos using Content Transfer Transferring videos/photos using Windows Media PlayerOperation flow to enjoy videos and photos Back to top Turning the player on and off To turn on the playerTo turn off the player Battery charging status on the display Charging the batteryAbout the battery indicator Status DescriptionBack to top Longer battery life settings About battery lifeAdjust data format and bit rate Turn off the player manuallyLanguage Messages and menus are displayed Selecting the display language Language SettingsTo display the current time Setting the current time Set Date-TimeParts and controls Copyright 2011 Sony Corporation About the software Content TransferBundled software Walkman GuideAbout the information area About the Home menuHow to use the Home menu Back to top How to use the Home menu To return to the previous screen during operation To return to the Home menu during operationHow to use the option menu Related Topics Importing music from CDs using Windows Media Player Related Topics Transferring music using Windows Media Player Related Topics Transferring music using Content Transfer Copyright 2011 Sony Corporation Transferring videos/photos using Content Transfer Viewing photos Photos Back to top Transferring music using Windows Explorer Copyright 2011 Sony Corporation Transferring videos/photos using Windows Explorer Related Topics Playing music Deleting songs Using the music option menu Back to top Music playback screen Browsing and using the music screenIndication icons of the music playback screen Icon DescriptionMusic list screen Operations on the music playback screenSong list screen Album list screen Operations on the music list screenBack to top Searching for songs Search methodMethod Description Playing the songs in a playlist Playing all songs in random order Deleting songs Option items appearing on the music playback screen Using the music option menuOption items appearing on the music list screen Option Description/reference ItemsDetailed information screen Displaying the cover art screen Cover ArtCover art screen Back to top Type icon Description Setting the play mode Play ModeSetting the sound quality Setting the sound quality Clear Bass EqualizerCustomizing sound quality Type Description IconPress Type Description Listening with Clear Stereo Clear StereoAdjusting the volume level Dynamic Normalizer Watching videos Videos Up to 1,000 video files can be displayed in the video lists Video playback screen Browsing and using the video screenIndication icons of the video playback screen Operations on the video playback screenOperations on the video list screen Video list screenDeleting videos Using the video option menu Option items appearing on the video list screenOption items appearing on the video playback screen Copyright 2011 Sony Corporation Setting the zoom function Zoom Back to top Setting the display of the video screen Display Setting the video orientation Video Orientation Page Viewing photos Photos Related topics Photo display screen Browsing and using the photo screenOperations on the photo display screen Photo list screenOperations on the photo list screen Playing a slide show Deleting photos Using the photo option menu Option item appearing on the photo folder/photo list screenOption items appearing on the photo display screen Back to top Photo orientation Photo Orientation Setting the display of the photo screen Display Setting the slide show play mode Slide Show Repeat Setting the interval of a slide show Slide Show Interval Listening to FM radio FM Radio Operations on the FM Radio screen Browsing and using the FM radio screenPresetting broadcast stations automatically Auto Preset Presetting broadcast stations manually Deleting preset broadcast stations Delete from Preset Using the FM radio option menu Setting the reception Scan Sensitivity Setting monaural/stereo Mono/Auto About the timer To cancel the alarm Setting the alarm AlarmTo cancel the sleep timer Setting the sleep timer Sleep TimerDisplaying the player information Unit Information Limiting the volume Avls Volume Limit Turning off the beep sound Beep Settings Setting the screensaver type Screensaver Adjusting the brightness of the screen Brightness 109 DD/MM/YYYY Setting the date format Date Display FormatHow to Use the Software Music Setting the time format Time Display FormatReturning to the factory settings Reset all Settings Formatting memory Format 114 115 116 117 118 119 120 121 FM Radio Display type Timer Settings 123 124 FM Radio Desired photo orientation type Timer Settings 126 127 128 129 130 What can I do to solve a problem? Customer support Web site Table of contents for symptoms and possible causes There is no sound OperationData cannot be played Data cannot be deleted on the playerTransferred data is not displayed in its list Noise is generatedPlayer does not respond to any button operations Playback does not stop There is insufficient volumeTransferred data cannot be found Playback has stopped suddenlyCover art is not displayed Player’s power turned off, and then on againCannot format the player Player does not work properlyDisplay Power Battery life is shortPlayer cannot charge the battery Charging completes very quickly Player turns off automaticallyConnection to a computer Cannot install the softwareData cannot be transferred to the player from your computer Folders cannot be renamed or deleted Transfer takes too long timeFM broadcasts are unclear FM RadioReception is weak and sound quality is poor FM broadcasts are affected by interferenceOther Sleep timer is delayed Sleep timer does not workMessages On hold... Cancel Hold function to activate controls Important product information If you have any questions about this productDeclaration of Conformity For users in France Contents list Back to top Copyright 2011 Sony Corporation Top page Important Information Precautions Caution 153 About sample data *1 Top page Important Information Precautions Notice for usersRoad safety Preventing hearing damageCaring for others Software Top page Important Information Cleaning Notes on cleaning Walkman Storing dataUpgrading the player’s firmware Important information on software License and trademark notice161 Information on software applicable to GNU GPL/LGPL Important information on softwareSupported file format SpecificationsMusic VideoMaximum recordable number of songs and time Approx Output headphonesMaximum recordable time of videos Approx Capacity User available capacity *1Power source Operating temperatureBattery life continuous playback Player settings which affect battery lifeDimensions w/h/d Dimensions w/h/d, projecting parts not includedDisplay MassSupplied items System requirements What is audio format? What is copyright protection?What is bit rate? 170 What is video format? What is photo format?