Customer Support, Troubleshooting | Hand Held Products 800, 600

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Customer Support

Troubleshooting

Check the version of the software installed in your Quick Check 600/800 Verifier if you need to contact us for technical assistance. The software version is defined by the check sum and letter.

♦To check the software version:

1.Display the menu that begins with Print Results.

2.Press POWER.

3.The unit emits four quick beeps and displays the opening screen.

4.Press →.

5.The check sum and version letter appear. Write down this information and then contact Hand Held Products for assistance. (See "Technical Assistance" on page 14-1.)

In rare instances, the Quick Check 600/800 Verifier display may freeze; that is, nothing appears on the display when you turn on the unit. You can reset the unit and restore the display as described below.

♦To restore the display:

1.Press and hold POWER down for about 60 seconds.

2.The display should clear.

3.Press POWER to turn the unit on.

4.If the unit does not respond, replace the batteries with fresh ones, and then turn on the unit. The display should reappear. If it does not, contact Hand Held Products. (See "Technical Assistance" on page 14-1.)

Note: After removing the batteries, you will need to recalibrate the unit as described in "Calibrating the Quick Check 600/800 Verifier" on page 1-12.

Technical Assistance

If you need assistance installing or troubleshooting your imager, please call your Distributor or the nearest Hand Held Products technical support office:

North America/Canada

Telephone: (800) 782-4263

(8 a.m. to 6 p.m. EST)

Fax number: (315) 554-6705

E-mail: natechsupport@handheld.com

Quick Check® 600/800 Series User’s Guide

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Hand Held Products 800, 600 manual Customer Support, Troubleshooting, To check the software version, To restore the display

Contents

User’s Guide For European Community Users DisclaimerWaste Electrical and Electronic Equipment Information Table of Contents Reviewing Scan Data Saving and Printing Chapter Customer Support About This Guide Getting Started Unpacking the Quick Check 600/800 Verifier SymbolDescription Power or Select or ↑, ↓, ←, →Term in manual Term in software Quick Check 600/800 Verifier Noting the Verifier’s Features EAN/UPC Buttons Special FeaturesDisplay LEDs Ports Installing the Batteries SpecificationsSpecification Charging the Batteries To Install the BatteriesTo charge the batteries To turn on the unit Turning the Unit On and Off No Printer Attached, then refer to .a Quick Check 600/800 Series User’s Guide To turn off the unit Calibrating the Quick Check 600/800 VerifierTo calibrate the Quick Check 600/800 Verifier To scan properly using a mouse wand To scan properly using a pen wandProperly Scanning With the Unit Accessories and Options Cleaning the WandItem/DescriptionOrder code Documentation Quick Check 600/800 Series User’s Guide Quick Start Guide Print your scan results Review the option settings Changing the Specifications Changing the SettingsSymbologies Symbologies Symbology Parameters defaults are in bold Symbology Specifications Modes Shown Magnification FactorExpand U.P.C./EO Check Options Character Translation Table Code 128, Code 16K, and Code Character Font & Tolerances → or Select To modify the symbology optionsWide-to-Narrow Ratio Fixed Message Length Industry Applications Scan Grade Changing the Test CriteriaTo select an application ISO/IEC grades DecodabilityNumber of Scans Changing the Scanning Options To return to the previous menu, press PowerTo change the test criteria To change the scanning options Beeper PitchExtended Accuracy Decode Direction Display Options Changing the Output OptionsParameter Result Lines AutoPrint/Store Print Options To change the output options Scan ProfileTo change the display options To change the printout options Resetting the Default SettingsLocking the Settings To reset a unit About Command Codes Using a Command Code Generic Code Selections C./EAN/JAN Enable On or Off Customized Command Codes Choosing a Command Code To create a customized Command Code To use a customized Command CodeTo request a Command Code from Hand Held Products Quick Check 600/800 Series User’s Guide Reviewing Scan Results Reviewing Scan DataScan Grades ISO/IEC Symbol Grade Determining the ISO/IEC Symbol Grade Quick Check 600/800 Series User’s Guide Reviewing a Scan Example To obtain the scan grade and ISO/IEC Symbol grade Quick Check 600/800 Series User’s Guide To review data from the last scan LED Display Bar growth LCD bar growth LED lit Tolerance used Indication Audio Sounds Parameter Result Reviewing the Dimensional ParametersErrors in Dimensional Parameters Parameter Trad’l Calculating To review the dimensional parameters Reviewing the Reflectance Parameters PCS Errors in Reflectance Parameters To review the reflectance parameters Symbol Contrast, Minimum and Maximum Reflectance Reviewing the Format Parameters Errors in Format Parameters Reviewing Messages To review the format procedures Sstr Codes Using Sstr Codes to Review DataSstr Code Type Test Criteria Name To customize the result display Using the Quick Check Verifier as a ReflectometerTo quickly review data using Sstr Codes To return the customized display to the default display To use the Quick Check Verifier as a static reflectometer To save scan data Saving and PrintingSaving Data Checking the Print Buffer During Operation To print current data Printing DataTo check the print buffer during operation To clear delete the records stored in the memory, press → To print stored data Deleting Stored DataTo stop printing Reviewing the Printouts Interfacing With a ComputerTo delete stored data QCP and Qchsp Printouts Printing Guidelines Using the QCP or Qchsp Switch Position Function To install or replace the QCP or Qchsp paper roll To set up the QCP or QchspTo turn on and off the QCP or Qchsp To remove the ribbon from the QCP or Qchsp To perform a QCP or Qchsp self-test Troubleshooting the QCP or Qchsp Quick Check 600/800 Series User’s Guide General Bar Code Information Background Information Symbology Industries Organization Symbology Specifications GS1 formerly UCC and EAN Symbology Characteristics Quick Check 600/800 Series User’s Guide How a Bar Code Verifier Works Symbology Character Set WidthsElement Additional Information Quick Check 600/800 Series User’s Guide SYM Identifier Code Using DataMatchUnderstanding the DataMatch Feature Downloading DataMatch Structuring and Loading the Database To load the database into the verifier Decode Quick Check 600/800 Series User’s Guide To select DataMatch Selecting the DataMatch Feature Reviewing DataMatch Results Quick Check 600/800 Series User’s Guide General Operation Using a Quick Check 800 Verifier Reflectance-Based Information Percent Decoded/Scanned ModeScanProfile Output Print Results Calculate Decoded/Scanned Change Settings Change Settings Test Criteria #Scans/Symbol nnn Type Display Message Printout Message Error, Application, and Type Messages Database ECV /VCVS Bookland Quick Check 600/800 Series User’s Guide Ccbba Hibcc EAN ITF SCS /ITF EAN SCS Quick Check 600/800 Series User’s Guide Flow Charts Quick Check 600/800 Series User’s Guide Quick Check 600/800 Series User’s Guide Quick Check 600/800 Series User’s Guide Quick Check 600/800 Series User’s Guide Quick Check 600/800 Series User’s Guide Sstr Codes Quick Check 600/800 Series User’s Guide Special Codes Quick Check 600/800 Series User’s Guide Unrecognized Symbols Unrecognized Symbols Quick Check 600/800 Series User’s Guide To check the software version TroubleshootingTo restore the display Customer Support Latin America Limited Warranty Quick Check 600/800 Series User’s Guide Page Hand Held Products, Inc