Before Replacing Disk Drives | Spectra Logic RXT150 specs

Chapter 3. Troubleshooting RXT Media

Before Replacing Disk Drives

Cautions

Caution: Only replace a disk drive on the direction of SpectraGuard Support. Contact SpectraGuard Support if the Web interface or an LED indicates that a disk drive has failed.

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Figure 3-1System message indicating an RXT media disk drive problem.

Caution: Only use Spectra-Logic-approved drives for replacement. To order new drives, see Contacting SpectraGuard Support on page 37.

Caution: Hard drives are extremely vulnerable once removed from an RXT media pack. Electro-static discharge (ESD) is a risk, and the drives are very susceptible to shock and vibration damage.

When handling the disk drives, be sure to use care.

Always set them down gently on flat surfaces, and place them flat-side-down to keep them from being knocked over.

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Spectra Logic RXT150 manual Before Replacing Disk Drives, 1System message indicating an RXT media disk drive problem

Contents

Spectra RXT150 RXT Media Spectra RXT License Web Site United States Office European Office AC Power High Voltage Contents Warranty and Repair Conventions Used In This Guide About This GuideIntended Audience Related Publications Ejecting RXT Media Troubleshooting the RXT150 Using the Force Eject Utility 2The Load/Unload button Holding the Load/Unload Button 3The four screws on the bottom of the unit Using an Allen Wrench for Manual Eject Back Messages Checking Messages and Flash Codes Flash Codes Capturing Debug Files with the Web Interface Capturing Debug Files 8The Get Debug Files Utility screen 9The System Trace screen Viewing Debug Files on the Web Interface Capturing Debug Files Capturing Debug Files with the Serial InterfaceBefore You Begin 11The Diagnostics Tracing Menu Resetting the RXT150 with the Digital Display Resetting the RXT150 Resetting the RXT150 Resetting the RXT150 with the Serial Interface Media Pack Types Specifications Before Replacing Disk Drives 1System message indicating an RXT media disk drive problem 2The Get RXT Media Pack Drive Status Utility screen Preparing to Replace a Failed Disk Drive Opening the Media Pack Replacing a Disk Drive Silver and Green RXT Media Proceed to Disconnecting the Disk Drive on 6The screws on one side of a Silver RXT media pack Disconnecting the Disk Drive 8The ESD screw Silver media shown 10The bracket screw Silver media shown 12Disconnecting the disk drive connector 13Replacing the bracket on the connector Installing the New Disk Drive in Silver and Green RXT Media If the drive you replaced is the drive underneath 16The cut-outs. -17Replacing the ESD panel 19The two side panel screws Replacing a Disk Drive in Gold RXT Media 22The cover in place Reformatting a Disk Pack Finish Contacting SpectraGuard Support RXT Media Recommendation Shipping Information RMA Returns RXT150 Repair Policy Limited Warranty Out-of-Warranty Repairs Warranty ShippingWarranty Turnaround Time Warranty Provisions for Units Located in Europe Same Business Day On-Site Service with Four-Hour Response Standard Repair Service for the RXT150Advanced Service Options for the RXT150 Four-Hour Response On-Site Service RXT Media Repair Policy Limited Warranty for RXT MediaNext Business Day Replacement Service for RXT Media Next Business Day Replacement Service Highlights Express Repair Service Instructions Express Repair Service for RXT MediaAssisted Self-Maintenance for RXT Media Express Repair Service Highlights