Spectra Logic RXT150 manual RXT Media Repair Policy, Limited Warranty for RXT Media

Chapter 4. Warranty and Repair

RXT Media Repair Policy

Limited Warranty for RXT Media

RXT media is warranted for three years return-to-factory. The standard turn-around time is two weeks from receipt of the product. Upon completion of repair, Spectra Logic will return the unit via two-day shipment.

Note: Spectra Logic will return a fully functioning media pack with the appropriate RAID level; however, all data on the media will be lost due to the re-manufacturing process.

Next Business Day Replacement Service for RXT Media

Next Business Day Replacement Service enables the customer to receive a replacement unit quickly if the unit requires repair. Next Business Day Replacement is available throughout North America and the European Union. Contact your local Spectra Logic sales representative for locations outside of North America or the European Union.

Next Business Day Replacement Service Highlights

Telephone Support Telephone support for RXT media is defined in the Telephone Support section of the appropriate RXT150 support contract. Please reference the RXT150 contract for specific days and times.

Individual SATA Disk Drive Replacement Upon verification that a disk drive within the media pack requires repair, a replacement disk drive will be shipped the same day for delivery the next business day. Confirmation that Spectra Logic hardware requires repair must be established by 2:30pm MST for next day delivery. Customers do not receive same-day onsite service for replacement components. If an individual disk drive is shipped, the customer is responsible for replacing the faulty disk in the RXT media pack and rebuilding the RAID volume. Spectra Logic is available during the hours listed in the RXT150 contract for telephone support to assist with the installation of replacement components if needed.

RXT Media Pack Replacement If the entire RXT media pack requires replacement, three days build time may be necessary. Once the replacement RXT media pack has been built and tested, it will be shipped for next business day delivery.

Online Support www.SpectraLogic.com/Support provides extensive product documentation and online training for customer reference.

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