Chapter 2. Troubleshooting the RXT150
Flash Codes
Use the chart below to interpret the flash codes that appear on the digital display, then follow any recommended steps. If you need assistance, contact SpectraGuard Support.
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| Powering On | Status message that the drive is powering on; no action is required. |
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| Booting | Status message that the drive is booting up; no action is required. |
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| Waiting | Status message that the drive is processing; no action is required. |
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| Cooling Problem | It could be the RXT media pack; try removing the pack and reloading. | ||
| It could be the RXT150; try cycling the power on the RXT150. | ||||
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2Firmware Error
3 | RXT150 Hardware Error | Before rebooting, gather traces and debug files using the Web | |
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4 | Media Hardware Error | ||
results it to SpectraGuard Support. | |||
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5 | RXT150 or RXT Media | ||
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Hardware Error |
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6 | RXT150 Hardware Warning |
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| Before rebooting, gather traces and debug files using the Web | |
7 | Media Hardware Warning | ||
interface or the serial interface. Send the error message and diagnostic | |||
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8 | RXT150 or RXT Media | results it to SpectraGuard Support. | |
Hardware Warning |
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9 | Media Degraded Mode | Before rebooting, determine which drive is impaired and send trace | |
and debug files to SpectraGuard Support. | |||
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| RXT150 Configuration | Before rebooting, gather traces and debug files through the Web | |
A | interface or serial interface. Send the error message and diagnostic | ||
Warning | |||
| results it to SpectraGuard Support. | ||
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| Media Firmware more |
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B | current than RXT150 | Upgrade the RXT150 firmware to the more current firmware level. | |
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C | Media Reformatting | Contact SpectraGuard Support to determine if there is a hardware or | |
Necessary | |||
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| firmware problem; the RXT media pack may need reformatting. | |
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DMedia Reconstructing
E | RXT150 Firmware Upgrade | Upgrade the RXT150 firmware to current level. | |
Necessary | |||
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F | RXT150 Firmware Upgrade In | Wait until the firmware file has upgraded. | |
Progress | |||
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G | RXT150 Firmware Upgrade | Attempt to upgrade again. If the second attempt fails, | |
Failed | SpectraGuard Support with trace and debug files. | ||
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| Communication Application | Debug logs about the application failure are located on the RXT media; | |
H | you may want to save the logs to send to SpectraGuard Support. | ||
Failed | |||
| You can continue using the RXT150. | ||
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14
