Spectra Logic RXT150 manual Warranty Shipping, Warranty Turnaround Time, Out-of-Warranty Repairs

Chapter 4. Warranty and Repair

Warranty Shipping

The RXT150 unit must be returned in the original carton and packed with the original packing material. Failure to do so will void the warranty. See the label on the inside lid of the shipping container for instructions on packing the RXT150.

The purchaser is responsible for paying the shipping and insurance charges for warranty goods to Spectra Logic. Spectra Logic will pay for shipping the repaired item back to the purchaser.

International warranty repairs must be accompanied by a commercial invoice, a packing slip, and a carrier waybill. The following must be written on the invoice:

GOODS OF U.S. ORIGIN, RETURN FOR WARRANTY REPAIR, VALUE FOR CUSTOMS USE ONLY.

Import duties assessed on incoming shipments will be prorated to the customer's account if proper documentation does not accompany the shipment.

Warranty Turnaround Time

A standard repair turnaround time is two weeks from receipt of the product. Spectra Logic shall reserve the right to replace the unit if it cannot be repaired within the two week time frame. Advanced service options can be purchased for an additional fee.

Warranty Provisions for Units Located in Europe

Spectra Logic has implemented special arrangements for honoring warranties on libraries located in Europe. Please contact SpectraGuard Support for details.

Out-of-Warranty Repairs

Contact technical support for the current fixed repair price for the RXT150. The repair is warranted for ninety days from the date the unit is shipped to a customer.

Out-of-Warranty Shipping

All non-warranty units will be shipped back to the purchaser as determined by the purchaser. Shipping charges to and from Spectra Logic are the responsibility of the purchaser. International customers with non-warranty units are responsible for customs and duties charges coming into the United States as well as charges on returned products into their own countries.

Out-of-Warranty Turnaround Time

The non-warranty turnaround time is two weeks from receipt of the unit. Spectra Logic reserves the right to either repair or replace the unit.

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