Spectra RXT150 RXT Media | Spectra Logic instruction

Spectra® RXT™

Troubleshooting Guide

•Spectra RXT150

•RXT Media

PN 90960005 Revision A

Image 1

Spectra Logic manual Spectra RXT150 RXT Media

Contents

Spectra RXT150 RXT Media Spectra RXT License Web Site United States Office European Office AC Power High Voltage Contents Warranty and Repair Intended Audience About This GuideRelated Publications Conventions Used In This Guide Ejecting RXT Media Troubleshooting the RXT150 Using the Force Eject Utility 2The Load/Unload button Holding the Load/Unload Button 3The four screws on the bottom of the unit Using an Allen Wrench for Manual Eject Back Messages Checking Messages and Flash Codes Flash Codes Capturing Debug Files with the Web Interface Capturing Debug Files 8The Get Debug Files Utility screen 9The System Trace screen Viewing Debug Files on the Web Interface Before You Begin Capturing Debug Files with the Serial InterfaceCapturing Debug Files 11The Diagnostics Tracing Menu Resetting the RXT150 with the Digital Display Resetting the RXT150 Resetting the RXT150 Resetting the RXT150 with the Serial Interface Media Pack Types Specifications Before Replacing Disk Drives 1System message indicating an RXT media disk drive problem 2The Get RXT Media Pack Drive Status Utility screen Preparing to Replace a Failed Disk Drive Opening the Media Pack Replacing a Disk Drive Silver and Green RXT Media Proceed to Disconnecting the Disk Drive on 6The screws on one side of a Silver RXT media pack Disconnecting the Disk Drive 8The ESD screw Silver media shown 10The bracket screw Silver media shown 12Disconnecting the disk drive connector 13Replacing the bracket on the connector Installing the New Disk Drive in Silver and Green RXT Media If the drive you replaced is the drive underneath 16The cut-outs. -17Replacing the ESD panel 19The two side panel screws Replacing a Disk Drive in Gold RXT Media 22The cover in place Reformatting a Disk Pack Finish Contacting SpectraGuard Support RXT Media Recommendation Shipping Information RMA Returns RXT150 Repair Policy Limited Warranty Warranty Turnaround Time Warranty ShippingWarranty Provisions for Units Located in Europe Out-of-Warranty Repairs Advanced Service Options for the RXT150 Standard Repair Service for the RXT150Four-Hour Response On-Site Service Same Business Day On-Site Service with Four-Hour Response Next Business Day Replacement Service for RXT Media Limited Warranty for RXT MediaNext Business Day Replacement Service Highlights RXT Media Repair Policy Assisted Self-Maintenance for RXT Media Express Repair Service for RXT MediaExpress Repair Service Highlights Express Repair Service Instructions