Spectra Logic RXT150 manual

Spectra® RXT™

Troubleshooting Guide

• Spectra RXT150

• RXT Media

PN 90960005 Revision A

Contents

Main Spectra RXT Troubleshooting Guide Notices Notices License Spectra Logic Corporation: Contact Information United States Office European Office Web Site http://www.SpectraLogic.com Product Warnings Contents Page 1 Introduction About This Guide Intended Audience Related Publications Conventions Used In This Guide 2 Troubleshooting the RXT150 Ejecting RXT Media Using the Force Eject Utility Holding the Load/Unload Button Using an Allen Wrench for Manual Eject Page Checking Messages and Flash Codes Messages Flash Codes Capturing Debug Files Capturing Debug Files with the Web Interface Page Viewing Debug Files on the Web Interface Capturing Debug Files with the Serial Interface Before You Begin Capturing Debug Files Page Resetting the RXT150 Resetting the RXT150 with the Digital Display Resetting the RXT150 with the Serial Interface Before You Begin Resetting the RXT150 3 Troubleshooting RXT Media Media Pack Types Specifications Before Replacing Disk Drives Cautions Preparing to Replace a Failed Disk Drive Page Page Disconnecting the Disk Drive Page Page Page Installing the New Disk Drive in Silver and Green RXT Media Page Page Replacing a Disk Drive in Gold RXT Media Page Finish Reformatting a Disk Pack 4 Warranty and Repair RXT Media Recommendation Contacting SpectraGuard Support RMA Returns Shipping Information RXT150 Repair Policy Limited Warranty Page Standard Repair Service for the RXT150 Advanced Service Options for the RXT150 Four-Hour Response On-Site Service Same Business Day On-Site Service with Four-Hour Response Next Business Day On-Site Service RXT Media Repair Policy Limited Warranty for RXT Media Next Business Day Replacement Service for RXT Media Next Business Day Replacement Service Highlights Express Repair Service for RXT Media Express Repair Service Highlights Express Repair Service Instructions Assisted Self-Maintenance for RXT Media Assisted Self-Maintenance Service Highlights