Preparing to Replace a Failed Disk Drive | Spectra Logic RXT150

Chapter 3. Troubleshooting RXT Media

Preparing to Replace a Failed Disk Drive

To prepare for the replacement of the failed disk drive, follow these steps.

1.Log on to the RXT150 Web interface

2.Select Maintenance > Tools > Get RXT Media Pack Drive Status; the Get RXT Media Pack Drive Status Utility screen displays (Figure 3-2).

		Drive
		Serial
		Number
Color	12 disk drives
indicates	in this pack
status	(Gold Media)

Figure 3-2The Get RXT Media Pack Drive Status Utility screen.

The display indicates the number of disk drives in the pack and their serial numbers.

The expected mapping of the disk drives should be green (Optimal). If you have a disk drive error, the disk drive background is Red (Failed), Yellow (Missing), or Orange (Incorrect Size).

3.Write down the serial number of the disk drive with a problem.

4.Contact SpectraGuard Support, as outlined on page 37.

5.Proceed only after support has directed you to replace a failed drive, and after you have procured an approved drive from Spectra Logic.

6.Shut down all backups to the RXT150.

7.Eject the RXT media from the RXT150.

8.Depending on your RXT media type:

•For Silver or Green RXT media, proceed to Replacing a Disk Drive in Silver and Green RXT Media on page 25.

•For Gold RXT Media, proceed to Replacing a Disk Drive in Gold RXT Media on page 34.

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Spectra Logic RXT150 manual Preparing to Replace a Failed Disk Drive, 2The Get RXT Media Pack Drive Status Utility screen

Contents

Spectra RXT Spectra RXT150 RXT Media License United States Office European Office Web Site AC Power High Voltage Contents Warranty and Repair About This Guide Intended AudienceRelated Publications Conventions Used In This Guide Troubleshooting the RXT150 Ejecting RXT Media Using the Force Eject Utility Holding the Load/Unload Button 2The Load/Unload button Using an Allen Wrench for Manual Eject 3The four screws on the bottom of the unit Back Checking Messages and Flash Codes Messages Flash Codes Capturing Debug Files Capturing Debug Files with the Web Interface 8The Get Debug Files Utility screen Viewing Debug Files on the Web Interface 9The System Trace screen Capturing Debug Files with the Serial Interface Before You BeginCapturing Debug Files 11The Diagnostics Tracing Menu Resetting the RXT150 Resetting the RXT150 with the Digital Display Resetting the RXT150 with the Serial Interface Resetting the RXT150 Specifications Media Pack Types 1System message indicating an RXT media disk drive problem Before Replacing Disk Drives Preparing to Replace a Failed Disk Drive 2The Get RXT Media Pack Drive Status Utility screen Replacing a Disk Drive Silver and Green RXT Media Opening the Media Pack Proceed to Disconnecting the Disk Drive on Disconnecting the Disk Drive 6The screws on one side of a Silver RXT media pack 8The ESD screw Silver media shown 10The bracket screw Silver media shown 12Disconnecting the disk drive connector Installing the New Disk Drive in Silver and Green RXT Media 13Replacing the bracket on the connector If the drive you replaced is the drive underneath 16The cut-outs. -17Replacing the ESD panel Replacing a Disk Drive in Gold RXT Media 19The two side panel screws 22The cover in place Finish Reformatting a Disk Pack RXT Media Recommendation Contacting SpectraGuard Support RMA Returns Shipping Information Limited Warranty RXT150 Repair Policy Warranty Shipping Warranty Turnaround TimeWarranty Provisions for Units Located in Europe Out-of-Warranty Repairs Standard Repair Service for the RXT150 Advanced Service Options for the RXT150Four-Hour Response On-Site Service Same Business Day On-Site Service with Four-Hour Response Limited Warranty for RXT Media Next Business Day Replacement Service for RXT MediaNext Business Day Replacement Service Highlights RXT Media Repair Policy Express Repair Service for RXT Media Assisted Self-Maintenance for RXT MediaExpress Repair Service Highlights Express Repair Service Instructions