4Warranty and Repair
This chapter reviews the RXT150 warranty and Spectra Logic’s repair policies and processes:
•Contacting SpectraGuard Support on page 37
•RMA Returns on page 38
•RXT150 Repair Policy on page 39
Note: This warranty applies only to the RXT150. It does not include RXT media.
RXT Media Recommendation
Spectra Logic recommends storing spare RXT media on site for facilities requiring immediate access to spare media to accommodate data growth or replace failed media. This practice is recommended for all media, including RXT media and tape cartridges.
Contacting SpectraGuard Support
United States and Canada | 800.227.4637 or 303.449.0160 | |
support@spectralogic.com | ||
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Mexico, Central America, and South America | 303.449.0160 | |
Asia, Australia, and New Zealand | support@spectralogic.com | |
Europe, Africa, and the Middle East | +44 (0) 870 112 2185 | |
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Note: Product documentation and knowledge base articles are available on Spectra Logic’s Web site at www.SpectraLogic.com/Support.
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