Customer service information
Ifyou experience anytechnicaldifficulties withyour Star printer, please refer to Chapter 10
Troubleshootingand Maintenance. This chapter describes easy methods to diagnose and
resolvesome of the problems which you may encounter.
Forfurther technical support, you should first contact your Authorized Star Dealer. If you
require additional support, StarMicronics offers awide variety of technical support services.
Please useone of the telephone numbers listed below, depending on the country in which your
Starprinter was purchased.
StarMicronicsTechnicalHotline:
NorthAmerica: 1-908-572-3300
HongKong: 852-795-2335
Australia: 61-2-748-4300
NewZealand: 64-9-570-1470
StarMicronicsFaxBack(DocumentRetrieval)System:
RequiresaccesstoafacsimilemachineorboardwithreceivecapabilityNorthAmerica: 1-908-572-4004StarMicronicsBulletinBoardService:Requires
acomputer modem
NorthAmerica: 1-908-572-5010
UnitedKingdom: 44-494-461395
France: 33-1-305807
Germany: 49-69-780929
Netherlands: 31-73-424485
Australia andNew Zealand: 61-2-748-2960
Customer response
StarMicronics Co., Ltd. invites your suggestions andcomments on your printer and this man-
ual. Please address yourcorrespondence to Attn: Product Manager
WorldwideHeadquarters
STARMICRONICS CO., LTD.
536Nanatsushinya, Shimizu,
Shizuoka,424, Japan
Northand South America Markets
STARMICRONICS AMERICA, INC.
70-DEthel Road West
Piscataway, NJ08854
EuropeanMarket
STARMICRONICS DEUTSCHLAND
GMBH
Westerbachstra13e59
D-60489Frankfurt
F.R.of Germany
U.K.Market
STARMICRONICS U.K. LTD.
AustralianMarket
STARMICRONICS PTY.LTD.
UnitA/107-l 15 Asquith Street,
Silverwater, NSW2141
Australia
New ZealandMarket
STARMICRONICS (N.Z.) LTD.
64Lunn Ave. Mount Wellington
P.O.Box 6255, Wellesley St.,
Auckland,New Zealand.
AsianMarket
STARMICRONICS ASIA LTD.
18/FTower 2, Enterprise Square
9SheungYuet Road, KowloonBay, HONG
KONG
StarHouse
PeregrineBusiness Park
GommRoad, High Wycombc
Bucks.HP137DL, U.K.