1800129550
| Problems | Causes | Solutions | |
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The generator does not come on and the | The appliance is not switched on. | Check that your appliance is correctly | |
thermostat light and the on/off switch are not |
| plugged in and press the illuminated on/off | |
illuminated. |
| switch. | |
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| The “auto off” system is activated. | Press the "Restart" button or push the steam |
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| control trigger. |
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Water runs out of the holes in the soleplate. | Water has condensed in the pipes because | Press on the steam control button away from | |
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| you are using steam for the first time or you | your ironing board until the iron produces |
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| have not used it for some time. | steam. |
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| The soleplate is not hot enough. | Decrease the steam output while ironing at |
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| low temperature (steam output control dial |
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| on the control panel). Wait for the thermostat |
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| light to go out before activating the steam |
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| control button. |
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Water streaks appear on the linen. | Your ironing board is saturated with water | Make sure you have a vented/mesh ironing | |
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| because it is not suitable for use with a steam | board |
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| generator. |
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White streaks come through the holes in the | Your boiler has a | Rinse the | |
soleplate. | has not been rinsed out regularly. | your generator” section). | |
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Brown streaks come through the holes in the | You are using chemical descaling agents or | Never add this type of product in the water | |
soleplate and stain the linen. | additives in the water for ironing. | tank or in the boiler (see for what water may | |
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| be used). Contact an Approved Service |
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| Centre. |
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| Fabric fibres have accumulated in the holes of | Clean the soleplate with a |
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| the soleplate and are burning. | sponge. Vacuum the holes from time to time. |
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| Your linen is not rinsed sufficiently or you | Ensure linen is rinsed thoroughly to remove |
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| have ironed a new garment before washing it. | any soap deposits or chemicals on new |
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| garments which may be sucked up by the |
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| iron. |
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The soleplate is dirty or brown and may stain | You are ironing at too high a temperature. | See our recommendations regarding | |
the linen. |
| temperature control setting. | |
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| You are using starch. | Always spray starch on the reverse side of the |
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| fabric to be ironed. |
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There is no steam or there is little steam. | The water tank is empty (red light on). | Fill the water tank. | |
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| The steam output control dial is set at | Increase the steam output (control dial on |
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| minimum. | the control panel). |
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| The soleplate temperature is set to the | The generator is working but steam is very |
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| maximum. | hot and dry. As a consequence, it is less |
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| visible. |
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The red “water tank empty” light is on. | The water tank is empty. | Fill the water tank. | |
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Steam escapes from the | The | Tighten the | |
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| tightened correctly. |
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| The | Contact an Approved Service Centre to order |
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| a new |
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Steam or water escapes under the appliance. | The generator is faulty. | Stop using the generator and contact an | |
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| Approved Service Centre. |
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The soleplate is scratched or damaged. | You have placed your iron flat on a metallic | Always place your iron on its base or on the | |
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| iron rest plate. | |
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| You have cleaned your soleplate with an | Refer to the section « clean the soleplate ». |
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| abrasive or metal pad. |
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HELPLINE:
If you have any problems or queries please call our Customer Relations team first for expert help and advice:
0845 602 1454 - UK
(01) 677 4003 - ROI
or consult our website - www.tefal.co.uk
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