Thermador CM302 manual Solving Operational Problems, How To Obtain Service

Problem Solving CM Oven Care and Use Manual

Solving Operational Problems

Before calling for service, check the following to avoid unnecessary service charges.

PROBLEM	PROBLEM SOLVING
OVEN	STEPS
All the numbers touched	The numbers were touched too rapidly. Be sure you remove your finger from
do not appear in display	the number pad before touching the next digit.
F followed by 2 digits appears	Touch OFF or turn power off at the circuit breaker, wait 3 minutes and turn
in the display window	it back on. If condition persists, note the code number and call an authorized
	servicer.
F-24 or F-25	This is caused by close contact to the control panel for more than 60 seconds,
appears in display window	such as someone leaning against the controls or objects hanging in front of
	controls. Follow previous solution.
S A b appears in display window	Turn off the oven selected by touching OFF (single oven model) or UPPER
	OFF
	or LOWER (double oven models).
	OFF
Cooling fan continues to run	The fan turns off automatically when the electronic components have
after oven is turned off.	cooled sufficiently.
Clock and timer	Make sure there is proper electrical power to the oven.
do not work	See the CLOCK and TIMER sections on Pages 10 & 11.
Oven will not work	Make sure there is proper electrical power to the oven.
	Check the circuit breaker or fuse box to your house.
Oven light does	Replace or reinsert the light bulb if loose or defective (See Page 55).
not work	Touching the bulb with your fingers may cause the bulb to burn out quickly.
	Oven light does not work if CLEAN mode is set.
Oven temperature is	The oven thermostat needs adjustment. See the OVEN TEMPERATURE
too hot or too cold	CALIBRATION in Do-It-Yourself Maintenance, Page 56.
Oven will not self-clean	The oven temperature is too high to set the self-clean operation.
	Allow the oven to cool to room temperature and reset the controls.
	Be sure you have touched CLEAN.
Oven door does not	Do not run self-clean. Phone for service. See How to Obtain Service, below.
lock in self-clean mode.
Oven door will not	Allow the oven to cool below the locking temperature.
unlock
Oven is not clean	Heavily soiled ovens may need to self-clean again or for a longer
after the clean cycle	period of time. Heavy spillovers should be cleaned before starting
	the clean cycle. See Self-Cleaning the Oven, Page 50 and 51.

HOW TO OBTAIN SERVICE

For authorized service or parts information, call 800/ 735-4328.

We want you to remain a satisfied customer. If a problem does come up that cannot be resolved to your satisfaction write to: Thermador Customer Support Call Center, 5551 McFadden Avenue, Huntington Beach CA, 92649 or phone: 800/735-4328.

Please include the Model Number, Serial Number and Date of Original Purchase/Installation.

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