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10. Warranty Information

TOSHIBA INTERNATIONAL CORPORATION

LIMITED WARRANTY POLICY

(48 contiguous U.S. States, Canada & Mexico)

(UNINTERRUPTIBLE POWER SYSTEM)

TOSHIBA INTERNATIONAL CORPORATION (“TIC”) warrants that any Uninterruptible

Power System (“UPS”) and Uninterruptible Power System Battery (“BATTERY”) (internal UPS

battery and/or external battery cabinet) sold by TIC to an end user (“User”) shall b e free of

defects in material and workmanship. This warranty applies to all UPS series in table belo w:

UPS
Series Unit kVA
UPS Unit
Battery
Toshiba
Dispatch
(5)
UPS
Warranty (1)
On-Site
(2)
Battery
Warranty (3)
On-Site (4)
1000
1, 1.5, 2, 2.4,
3, 6
36 months from
shipment
No,
Depot
24 months from
shipment
No, Depot Depot Only
Note (1)
Shipment date is determined by date on the TIC Bill of Lading.
Note (2)
For 1000
to/from the Toshiba Plant or a Toshiba designated Authorized Service Center.
Note (3)
pro-rated warranty (5 yr total)
Note (4)
For 1000 Series UPS the warranty applies if the units are sent and returned ( pa id f or ) by the user to/from
the Toshiba Plant or a Toshiba Designated Authorized Service Center.
Note (5)
Toshiba Service dispatch available at normal business hours. Contacting Toshiba is possible 24 hours 7
days a week. User can purchase 24x7 dispatch programs offered through TIC’s Service Department.
TIC also encourages users to review TIC’s UPS Pr eventative and Scheduled Maintenan ce/Parts

If any UPS, UPS parts, and/or BATTERY fail to conform or is defective then TIC, at its option, will repair or
replace it at the premises of the User (On-Site), The warranty period for a UPS or a UPS part is 12-36 months
from shipment except for cases stated in tab le above. The warra nty period for the BATTERY is 24 months
from shipment except for cases stated in the tab le above.