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3. Repair or replacement of a defective UPS, UPS p art, and/or BATTERY does not extend the respec tive
original warranty period. All defective UPS, UPS parts, and/or BATTERIES shall be the propert y of
TIC upon replacement.
4. This warranty shall constitute the sole and exclusive remedy of a ll purchas ers and user s of the UPS,
UPS part, and/or BATTERY. TIC’s responsibility for UPS, UPS Parts, and/or BATTERY shall not
exceed one times the net UPS and/or BATTERY purchas e price. TIC HEREBY EXPRESSLY
DISCLAIMS ALL OTHER EXPRESS, STATUTORY AND IMPLIED WARRANTIES,
INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
PROCEDURE
User must contact TIC via e-mail upsservice@tic.toshib a.com, or phone 1-800-231-1412, no later than 90
days after User’s discovery of occurrence or defect in UPS, UPS part, and/or BATTERY but in no event after
the expiration of the respective warran ty pe riod. Subje ct to the limi tations of this poli cy and pro duct ty pe, TI C
service or TIC service representative sha ll repa ir/ rep lace t he UP S/pa rt warr ant ed hereu nd er, withou t ch arge
for material, labor (on-site except in cases presented h erein). If TIC determines that the requ ested repair is not
covered under this limited warranty policy, then TIC shall advise customer and quote cost of repair. Repair
charges shall be based on service parts price an d prevailing service charges at the time of repa ir.
If the case in process is a BATTERY (stand-alone and/or cabinet) TIC will use its published Battery
Diagnostic Document to evaluate warranty applicability. First, TIC will make sure that the storage,
maintenance, installation, and operating conditions were met; then the BATTERY capacity will be tested in
accordance with the “performance test” guidelines IEEE STD 45 0 . If th e BATTE R Y fai ls t o deli ver 70 % of
its rated capacity it shall be deemed defect iv e and b e repla ced . Eit her f loat or cyc lic servi ce will b e used to
determine the warranty credit (as per publ ishe d Batte ry Diagno stic D ocum ent) . The ty pic al cre dit ap plied will
be as in the table above.
MODIFICATIONS
No representative, salesperson, agent, distributor, or employee of TIC is authori zed to modify any of the
terms of this warranty, unless modifications are made in writing and signed by an authorized TIC officer.
THIS WARRANTY REPRESENTS THE ENTIRE AGREEMENT BETWEEN TIC AND USER WITH
RESPECT TO THE SUBJECT MATTER HEREIN AND SUPERSEDES ALL PRIOR OR
CONTEMPORANEOUS ORAL OR WRITTEN COMMUNICATIONS, REPRESENTATIONS,
UNDERSTANDINGS OR AGREEMENTS RELATING TO THIS SUBJECT.
End User:
Model Number:
Serial Number:
Startup Date: Warranty End Date: