Error Code

Message

Corrective Action

 

 

 

 

 

2D31, 2D33

Failed to create file

Make sure that the access privilege to the

 

 

 

storage directory is writable and the server or

 

 

 

local disk has a sufficient space in disk

 

 

 

capacity. Then retry the scan.

 

 

 

 

 

2D32

Failed to delete file

Turn the power OFF and then back ON. Retry

 

 

 

the scan.

 

 

 

 

 

2D40

Failed to convert image file format

Turn the power OFF and then back ON. Retry

 

 

 

the scan. If the error still occurs, contact your

 

 

 

service representative.

 

 

 

 

 

2D60

Failed to copy file

Turn the power OFF and then back ON. Retry

 

 

 

the scan. If the error still occurs, contact your

 

 

 

service representative.

 

 

 

 

 

2D62

Failed to connect to network destination.

Make sure that the network path is correct,

 

 

Check destination path.

and retry the scan. If the error still occurs, ask

 

 

 

your administrator to confirm whether the IP

 

 

 

address or path of the server is correct. Also

 

 

 

make sure that the server is operating

 

 

 

properly.

 

 

 

 

 

2D63

Specified network path is invalid. Check

Make sure you specify correct network folder

 

 

destination path.

and retry the scan.

 

 

 

 

 

2D64

Logon to file server failed. Check

Make sure you specify correct user name and

 

 

username and password.

password to logon the file server and retry the

9

 

 

scan.

 

 

 

 

 

 

 

2D66

Failed to process your job. Insufficient

Delete the data in the local shared folder in the

 

 

disk space.

equipment and retry the scan.

 

 

 

 

 

2D67

FTP service is not available.

Ask your administrator whether the FTP

 

 

 

service is configured correctly.

 

 

 

 

 

2D68

File Sharing service is not available.

Ask your administrator whether the SMB

 

 

 

protocol is enabled.

 

 

 

 

 

2DC0

Job canceled

Job was canceled.

 

 

 

 

 

2DC1

Power failure occurred

Make sure that the power cable is connected

 

 

 

properly and it is inserted securely. Resend

 

 

 

the job.

 

 

 

 

 

Store to e-Filing

 

 

 

 

 

 

2B10

There was no applicable job.

Retry the scan.

 

 

 

 

 

2B11

Job status failed.

Retry the scan. The system could not store

 

 

 

the scan job.

 

 

 

 

 

2B20

Failed to access file.

Retry the scan. The system could not store

 

 

 

the scan job.

 

 

 

 

 

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