3 TROUBLESHOOTING
Scanning Problems
This section describes troubleshooting for using scan data.
The scanned data cannot be saved in the specified location
Problem Description
I have scanned a document from the [SCAN] button on the control panel by using the SMB/FTP/OTHER menu, but the data is not saved in the specified location.
Corrective Action
Check the following points:
[SCAN TO SMB]
yThe network path to the folder where you want to store the scanned data is correctly specified.
yThe user name and password entered into the [LOGIN USER NAME] and [PASSWORD] boxes are correct.
yThe option to enable sending scan jobs over SMB is enabled. For instructions on how to enable this option, refer to the Configuration and Setup.
[SCAN TO FTP]
yThe path to the folder in the FTP server where you want to store the scanned data is correctly specified.
yThe user name and password entered into the [LOGIN USER NAME] and [PASSWORD] boxes are correct.
yThe FTP server is operating properly.
yThe option to enable sending scan jobs to an FTP server is enabled. For instructions on how to enable this option, refer to the Configuration and Setup.
[SCAN TO MAILBOX]
yThe mailbox name specified in the [MAILBOX NAME] box is correct.
To find information about troubleshooting other than the above, refer to the Troubleshooting Guide.
56 Scanning Problems
