Toshiba A350 manual Procedure 1 E-SATA device check, Procedure 2 Diagnostic check

632 Troubleshooting Procedures

Figure 2-24 E-SATA troubleshooting process

To determine if the computer’s E-SATA system is functioning properly, perform the

following procedures. Figure 2-24 outlines the process. Start with Procedure 1 and continue

with the other procedures as instructed.

Procedure 1: E-SATA device check

Procedure 2: Diagnostic check

Procedure 3: Connection and replacement check

Procedure 1 E-SATA device check

Connect an E-SATA device to the computer’s E-SATA port, then boot the computer for Windows Vista. The computer should automatically detect the E-SATA device. Check whether the device can transmit data to the computer.

If the device is able to communicate with the computer, the problem may be intermittent or connections may be faulty. Go to Procedure 2.

If communication is impaired, there may be a faulty connection. Go to Procedure 3.

Procedure 2 Diagnostic check

Run the Diagnostic Program, which will automatically execute the E-SATA port test for transmission, Tests and Diagnostics for more information on how to run the program.

If an error is located, go to Procedure 3. If an error does not occur, the E-SATA port is functioning properly.

Procedure 3 Connection and replacement check

The transmission cable may be damaged or the connections may be loose. Perform Check 1:

Check 1 Make sure the transmission cable is firmly plugged into both the E-SATA - compatible device and the E-SATA port of the computer. If the cable is connected correctly, go to Check 2.

Check 2 Make sure the E-SATA port is firmly secured to the system board of the computer. If the malfunction persists, go to Check 3.

Check 3 The transmission cable may be damaged. Replace with a good cable. If the malfunction persists, go to Check 4

Satellite A350, SATEGO A350, EQUIUM A350 Series Maintenance Manual

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