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Toshiba A350 manual Chapter Troubleshooting Procedures

Models: A350

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Troubleshooting Specifications Install Bluetooth Error Symbol examples Display Configuration Replacement Procedures Tests and Diagnostics ‰ Bios ROM Eeprom

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Chapter 2

Troubleshooting Procedures

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Toshiba A350 manual Chapter Troubleshooting Procedures

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Contents

Toshiba Corporation Trademarks CopyrightDisclaimer Preface Safety Precautions Keys Key operation ConventionsAcronyms Display User input Table of Contents Tests and Diagnostics Replacement Procedures Bookmark not defined Error Installing the VGA Board and VGA Thermal Module Defined Error! Bookmark not Removing the VGA Board Appendices Hardware Overview Chapter Contents Tables FiguresPage Error! Style not defined. Error! Style not defined Features Satellite A350 Maintenance Manual Hardware Overview ‰ LAN BTO Hardware Overview Satellite A350 Maintenance Manual 1A ID Parts Description Placement Part a Satellite A350 Maintenance Manual ‰ Bios ROM Eeprom Satellite A350 Maintenance Manual 2.5-inch HDD Sata HDD HDD Specifications Specifications DVD Super Multi +-R Double Layer DVD Super Multi Drive DVD Super Multi Drive Specifications Power Supply Hardware Overview Quick/Normal Charging Time Main BatteryBattery Charging Control Batteries RTC Battery Chapter Troubleshooting Procedures Page Chapter Contents Troubleshooting Flowchart2/1 ……………………………………………..5 Battery LED Troubleshooting Introduction Troubleshooting Flowchart A R T Does typed characters appear correctly? Troubleshooting Procedures Troubleshooting Procedures Power Supply Troubleshooting Process Power Supply Troubleshooting Battery State LED colors Definition Procedure 1 Power Status Check DC-IN LED Power supply statusProcedure 2 Adaptor / battery replacement Procedure 3 Power supply connection check Battery Procedure 5 Replacement check Procedure 4 Diagnostic check Display troubleshooting process Display Troubleshooting Procedure 2 Diagnostic check Procedure 1 External display check Procedure 3 Connector and replacement check Keyboard Troubleshooting Procedure 1 External keyboard check External USB device troubleshooting process External USB Devices Troubleshooting Procedure 2 Replace system board Procedure 1 External device and connection check Start Touch Pad Troubleshooting Procedure 2 Touch Pad replacement check Procedure 1 Touch Pad connection check UWB Troubleshooting Procedure 3 UWB Module connection check Procedure 1 UWB Antenna connection checkProcedure 2 UWB SG setting check Troubleshooting Procedures Start Speaker Troubleshooting Procedure 4 Replacement check Procedure 1 Audio source testProcedure 2 Earphone test Procedure 3 Connection check Optical drive troubleshooting Procedure Diagnostic test Procedure 1 Audio CD checkProcedure 2 Drive cleaning check Procedure Procedure 5 Connection check and replacement check Start Modem Troubleshooting Procedure 3 Modem replacement check Procedure 1 Telephone line connection checkProcedure 2 Modem card connection check A R T Express card Troubleshooting Procedure 2 Express card socket replacement check Procedure 1 Express card test Start Ieee 1394 Troubleshooting Procedure 3 Connection and replacement check Procedure 1 Ieee 1394 device check Troubleshooting Procedures STA R T Wireless LAN Troubleshooting Procedure 2 Connector and replacement check Camera Troubleshooting Procedure Diagnostic test Bluetooth Troubleshooting Procedure Diagnostic test Start Bridge Media assemble Troubleshooting Procedure 1 Bridge media assemble card test HDD Troubleshooting Procedure Diagnostic test A R T CRT Troubleshooting Procedure 2 CRT set check Procedure 1 CRT connection check 19 Hdmi troubleshooting process Hdmi Troubleshooting Procedure 2 Hdmi set check Procedure 1 Hdmi connection check Spdif troubleshooting Procedure Diagnostic test MIC Troubleshooting Procedure Diagnostic test Finger printer troubleshooting Troubleshooting Procedures Procedure Diagnostic test FM tuner Failure Troubleshooting E s re p la c e m e n t F M T u n e r Procedure 3 FM Tuner board connection check Procedure 1 FM tuner Antenna connection checkProcedure 2 FM Tuner SG setting check Sata Troubleshooting Procedure 1 E-SATA device check Felica Troubleshooting Procedure 2 Felica replacement check Procedure 1 Felica connection check 26 Sensor button troubleshooting process Sensor Button Troubleshooting Procedure 2 Logic Upper replacement check Procedure 1 Sensor button connection check Procedure 1 System board replacement check LED troubleshooting 28 Thermal Module troubleshooting process Thermal Module troubleshooting Procedure 3 System board replacement check Procedure 1 CPU replacement checkProcedure 2 Thermal Module replacement check 29 TV- out troubleshooting process TV-out troubleshooting Procedure 2 TV set check Procedure 1 TV connection check A R T LAN troubleshooting Procedure 2 LAN port check Procedure 1 LAN connection check Tests and Diagnostics Chapter Tests and DiagnosticsPage St HDD Test Nd HDD Test Read DMI Write DMI Front Edge Logo Diagnostic Test Executing the Diagnostic Test Tests and Diagnostics Tests and Diagnostics Tests and Diagnostics Display configuration Tests and Diagnostics Display Configuration Beep sound Test Fan ON/OFF Test Main Battery Charge Test FDD Test Tests and Diagnostics Keyboard Test Memory test Tests and Diagnostics Mouse Pad Test LCD Pixels Mode Test Magnetic Switch Test If the Lid switch test pass, it will show below display LAN Test Tests and Diagnostics Tests and Diagnostics RTC Test Read 1394 Guid Sensor Button Test Speaker EQEqualizer Quality factor Type Check&Re-Write Hdcp Key Check Tests and Diagnostics 19 1st HDD Test Tests and Diagnostics Tests and Diagnostics 20 2nd HDD Test Tests and Diagnostics Tests and Diagnostics Read DMI Write DMI Tests and Diagnostics Tests and Diagnostics Front Edge Logo Tests and Diagnostics Chapter Replacement Procedures Replacement Procedures Iii Replacement Procedures Figures 34 Removing the screws from the rear of the laptop General Safety Precautions Replacement Procedures Before You Begin Assembly Procedures Disassembly Procedures Screw Tightening Torque Tools and Equipment Colors of Screw Shanks Symbols of Screws on the Laptop BodySymbol examples Removing the Battery Pack Battery Installing the Battery Pack Removing the HDD HDD M3X3＊4 M3X3＊4 Installing the HDD Removing the Optional Memory Memory Removing the RAM from connector Installing the Optional Memory Removing the Wlan Card Installing the Wlan CardWlan Card Removing the FM Tuner Modem Card / FM TunerRemoving the Modem Card Installing the FM Tuner Installing the Modem Card Removing the ODD Bay Module ODD Installing the ODD Bay Module Assembling the ODD Drive Disassembling the ODD Drive Removing the Keyboard Cover and Keyboard Keyboard Cover and Keyboard 14 Removing screws from the keyboard Installing the keyboard Cover and Keyboard Removing the Logic Upper Assembly Logic Upper Assembly 17 Removing five screws from the laptop Turn to the front and remove five 2.5x10 screws 18 Detaching cables from the laptop Installing the Logic Upper Assembly Installing the power switch board Power BoardRemoving the Power Board Removing the Speakers Installing the SpeakersSpeakers Press speakers and secure the speakers with four M2X6 screws 21 Removing the screws from the touch pad bracket Touch Pad Bracket, LED board and Finger Printer Board Replacement Procedures Satellite A350 Maintenance Manual Removing the Thermal Fan Installing the Thermal FanThermal Fan Removing the Motherboard Installing the MotherboardMotherboard 25 Installing the DC-in jack Removing the UWB module Installing the UWB moduleUWB Module Removing the Robson module Installing the Robson moduleRobson Module Removing the VGA Board and VGA Thermal Module VGA Board and VGA Thermal Module Optional 28 Removing the VGA Board Installing the VGA Board and VGA Thermal Module Removing CPU and Thermal Module CPU and Thermal Module Satellite A350 Maintenance Manual 32 Removing the CPU Installing CPU and Thermal Module Replacement Procedures Removing the Display Assembly Display Assembly Installing the Display Assembly Installing the Display Mask LCD Bezel AssemblyRemoving the LCD Bezel Assembly Removing the LCD Module and Inverter Board LCD Module and Inverter Board 38 Removing the LCD Module from the LCD cover assembly 39 Removing the LCD Hinge Assembly Satellite A350 Maintenance Manual Installing the LCD Module and Inverter Board Removing the Cmos Board and MIC Installing the Cmos Board and MICCmos Board and MIC Removing the Hinge Saddle Installing the Hinge SaddleHinge Saddle Removing the CRT Board CRT Board Installing the CRT Board Removing the USB Board Installing the USB BoardUSB Board Removing the FM Jack Installing the FM JackFM Jack Removing the Bluetooth card Bluetooth Card Installing the Bluetooth card Appendix a Handling the LCD Module Precautions for handling the LCD module Satellite A350 Series Maintenance Manual Confidential Confidential Confidential Figure B-1 System Board Layout Top System Board Top View Figure B-2 System Board Layout Bottom System Board Bottom View Table B-1 System Board ICs top and bottom Table B-2 System Board Connectors top and bottom Jtouch Jlvds System BoardJfan JFM Table C-5 Hdmi I/F pin assignments 19-pin JcrtJhdmi Table C-4 CRT pin assignments 12-pin Table C-7 2nd HDD I/F pin assignments 22-pin JHDD0JHDD2 Table C-6 1st HDD I/F pin assignments 22-pin Table C-9 1st eSATA/USB I/F pin assignments 11-pin JoddJesata Table C-8 Sata ODD I/F pin assignments 14-pin Jcam 10 JBT11 JFP Jfel Jwlan Table C-15 Wi-Fi/WiMaxConnector pin assignments 52-pin Jnand Table C-15 Robson Connector pin assignments 52-pin Jled JexpJlan Jgps Table C-19 GPS Connector pin assignments 52-pin Table C-30 Sodimm I/F pin assignments 200-PIN 2/4 JDDRL, JpddrhTable C-20 Sodimm I/F pin assignments 200-PIN 1/4 Table C-30 Sodimm I/F pin assignments 200-PIN 3/4 Table C-30 Sodimm I/F pin assignments 200-PIN 4/4 22 JTV Table C-22 TV-OUTConnector pin assignments 6-pinTable C-23 Headphone Connector pin assignments 10-pin Jmic Jusb Table C-24 Keyboard Connector pin assignments 34-pinTable C-25 USB Connector pin assignments 4P-pin 24 JKB 27 JCS JpowerJusbb Jvga Table C-29 Card Reader connector pin assignments 40P-pinTable C-30 VGA/B Connector pin assignments 200-PIN 1/4 Jread Pciemtxcgrxp Pciegtxcmrx Table C-30 VGA/B Connector pin assignments 200-PIN 2/4 Table C-30 VGA/B Connector pin assignments 200-PIN 4/4 Table C-30 VGA/B Connector pin assignments 200-PIN 3/4 32 J1394 Table C-31 Exmic connector pin assignments 5P-pinTable C-32 1394 connector pin assignments 8P-pin Jexmic Jspkr 33 JP3434 J3GSIM Jspkl Jtouch Table C-37 Exrom connector pin assignments 8P-pinTable C-38 T/P connector pin assignments 6P-pin 37 JP35 Table D-1 Scan codes set 1 and set 2 1/4 Appendix D Keyboard Scan/Character Codes Table D-1 Scan codes set 1 and set 2 2/4 ALT R Table D-1 Scan codes set 1 and set 2 3/4 Table D-1 Scan codes set 1 and set 2 4/4 Table D-2 Scan codes with left Shift key Table D-4 Scan codes with Fn key Table D-3 Scan codes in Numlock mode Table D-6 No.124 key scan code Table D-5 Scan codes in overlay mode Table D-7 No.126 key scan code Appendix E Key Layout Thai TI Keyboard United Kingdom UK Keyboard Hebrew HB Keyboard Swiss SW Keyboard Czech CZ Keyboard Portuguese PO Keyboard Italian IT Keyboard German GR Keyboard Canada French CF Keyboard Spanish SP Keyboard Turkish F TF-F Keyboard Belgian be Keyboard Norwegian NW Keyboard Canadian Multinational AC Keyboard Japanese JP Keyboard Bulgaria BU Keyboard Table F-1 Series Screw Torque List Appendix F Series Screw Torque List Ktkaa ODD BRK to ODD Module Table G-1 Mtbf Appendix G Reliability

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